Do I have AMD drivers or not?


  1. Posts : 108
    Windows 10
       #1

    Do I have AMD drivers or not?


    I've recently updated to Wondows 10.
    If I right-click the desktop, the 1st entry is "AMD Radeon Settings"
    I click that, and I get a popup "No AMD graphics driver is installed, or the AMD driver is not functioning properly"

    HWiNFO64 confirms that my display adapter is "AMD Radeon HD 7750/R7" and under Driver Information it says "Driver Description: AMD Radeon R7 200 Series" and "Driver version: 16.150.2211.0 (Crimson Edition 16.3.2)

    So, who/what do I believe, and how should I proceed?

    I have a dual display setup, and the most taxing thing I ask of it is probably something like opening Microsoft Word 2011... when I bought the PC in 2012, I specified something fast and QUIET. The HD 7750 is fanless, so I can listen to my music in peace.
      My Computer


  2. Posts : 5,181
    Windows 11 Home
       #2

    Download the latests drivers, they support AMD Radeon™ R7 200 Series Graphics.
      My Computer


  3. Posts : 108
    Windows 10
    Thread Starter
       #3

    Thanks, I've downloaded the drivers. I have to go to the dentist now, so I'll install them later.
      My Computer


  4. Posts : 108
    Windows 10
    Thread Starter
       #4

    I ran the downloaded whql-win10-64bit-radeon-software-crimson-16.7.2-july19.exe with the result

    AMD software and drivers have not been installed.
    Installation complete (warnings occurred during installation). View the log for details.

    So, I viewed the log:
    AMD Display Driver
    Final Status: Fail

    I clicked on Fail, a pointer to further down the page:

    Error Message:
    Driver Install: the installation failed

    That's very helpful, don't you think? So where do I go next?
      My Computer


  5. Posts : 7,086
    Windows 10 Pro 64 bit
       #5

    Did you uninstall all previous AMD software and run the installer as an Administrator from an Admin account?
      My Computers


  6. Posts : 19,209
    W11+W11 Developer Insider + Linux
       #6

    Try uninstalling and cleaning drivers first: Display Driver Uninstaller Download version 16.1.0.0
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  7. Posts : 12,421
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #7

    Swifty said:
    I have a dual display setup, and the most taxing thing I ask of it is probably something like opening Microsoft Word 2011... when I bought the PC in 2012, I specified something fast and QUIET.
    Be careful of that, Microsoft Office 2011 [Word 14] is for the Macintosh computers only. The Windows version if Office 2010/Word 14.
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  8. Posts : 108
    Windows 10
    Thread Starter
       #8

    Berton said:
    Be careful of that, Microsoft Office 2011 [Word 14] is for the Macintosh computers only.
    Well, that would cause all sorts of problems, wouldn't it?
    I meant Microsoft Office 2010 Word, of course. I just didn't bother to verify what I have.
      My Computer


  9. Posts : 108
    Windows 10
    Thread Starter
       #9

    Steve C said:
    Did you uninstall all previous AMD software and run the installer as an Administrator from an Admin account?
    No, I didn't uninstall anything. The Radeon Crimson install updated my Audio drivers as well, and I'm extremely wary of doing anything that affects audio.
    But whilst I was looking around on my system, I found the problem. I'd covered the popup saying that the system needed to be restarted, and forgotten all about that. The restart fixed the problem, and now I have the Radeon drivers.

    I feel a complete and utter idiot (I had to get that in before anyone else did). It's just as well that I retired four years ago... I might have been doing something important (see here)

    Maybe this will fix the other problem - my icons moving around by themselves. I share this problem with lots of other people, so it seems.
      My Computer


 

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