1.    26 Jul 2016 #1
    Join Date : Aug 2015
    Posts : 73
    Windows 10

    Do I have AMD drivers or not?


    I've recently updated to Wondows 10.
    If I right-click the desktop, the 1st entry is "AMD Radeon Settings"
    I click that, and I get a popup "No AMD graphics driver is installed, or the AMD driver is not functioning properly"

    HWiNFO64 confirms that my display adapter is "AMD Radeon HD 7750/R7" and under Driver Information it says "Driver Description: AMD Radeon R7 200 Series" and "Driver version: 16.150.2211.0 (Crimson Edition 16.3.2)

    So, who/what do I believe, and how should I proceed?

    I have a dual display setup, and the most taxing thing I ask of it is probably something like opening Microsoft Word 2011... when I bought the PC in 2012, I specified something fast and QUIET. The HD 7750 is fanless, so I can listen to my music in peace.
      My ComputerSystem Spec
  2.    26 Jul 2016 #2
    Join Date : Oct 2014
    Trnava
    Posts : 2,738
    Windows 10.4 Home 1709 x64

    Download the latests drivers, they support AMD Radeon™ R7 200 Series Graphics.
      My ComputerSystem Spec
  3.    26 Jul 2016 #3
    Join Date : Aug 2015
    Posts : 73
    Windows 10
    Thread Starter

    Thanks, I've downloaded the drivers. I have to go to the dentist now, so I'll install them later.
      My ComputerSystem Spec
  4.    27 Jul 2016 #4
    Join Date : Aug 2015
    Posts : 73
    Windows 10
    Thread Starter

    I ran the downloaded whql-win10-64bit-radeon-software-crimson-16.7.2-july19.exe with the result

    AMD software and drivers have not been installed.
    Installation complete (warnings occurred during installation). View the log for details.

    So, I viewed the log:
    AMD Display Driver
    Final Status: Fail

    I clicked on Fail, a pointer to further down the page:

    Error Message:
    Driver Install: the installation failed

    That's very helpful, don't you think? So where do I go next?
      My ComputerSystem Spec
  5.    27 Jul 2016 #5
    Join Date : Jun 2015
    UK
    Posts : 1,893
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Did you uninstall all previous AMD software and run the installer as an Administrator from an Admin account?
      My ComputerSystem Spec
  6.    27 Jul 2016 #6
    Join Date : Jul 2014
    Serbia
    Posts : 10,168
    W10 Insider + Linux

    Try uninstalling and cleaning drivers first: Display Driver Uninstaller Download version 16.1.0.0
      My ComputersSystem Spec
  7.    27 Jul 2016 #7
    Join Date : Aug 2014
    Forever West
    Posts : 3,913
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by Swifty View Post
    I have a dual display setup, and the most taxing thing I ask of it is probably something like opening Microsoft Word 2011... when I bought the PC in 2012, I specified something fast and QUIET.
    Be careful of that, Microsoft Office 2011 [Word 14] is for the Macintosh computers only. The Windows version if Office 2010/Word 14.
      My ComputerSystem Spec
  8.    28 Jul 2016 #8
    Join Date : Aug 2015
    Posts : 73
    Windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    Be careful of that, Microsoft Office 2011 [Word 14] is for the Macintosh computers only.
    Well, that would cause all sorts of problems, wouldn't it?
    I meant Microsoft Office 2010 Word, of course. I just didn't bother to verify what I have.
      My ComputerSystem Spec
  9.    28 Jul 2016 #9
    Join Date : Aug 2015
    Posts : 73
    Windows 10
    Thread Starter

    Quote Originally Posted by Steve C View Post
    Did you uninstall all previous AMD software and run the installer as an Administrator from an Admin account?
    No, I didn't uninstall anything. The Radeon Crimson install updated my Audio drivers as well, and I'm extremely wary of doing anything that affects audio.
    But whilst I was looking around on my system, I found the problem. I'd covered the popup saying that the system needed to be restarted, and forgotten all about that. The restart fixed the problem, and now I have the Radeon drivers.

    I feel a complete and utter idiot (I had to get that in before anyone else did). It's just as well that I retired four years ago... I might have been doing something important (see here)

    Maybe this will fix the other problem - my icons moving around by themselves. I share this problem with lots of other people, so it seems.
      My ComputerSystem Spec

 


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