Radeon R9 390 installation - losing picture and bad pool header error

SexyColdNoodle said:

Yeah pretty much that's all you can do or refund it.

Okay. Because I even tried the older/non-beta drivers from the AMD website. Nothing seems to work. If no one can think of a cause more likely than faulty hardware, I will RMA it.

Hmmm...

Can someone tell me why using the Windows Basic Display Driver works better? I've had it fail too once, but after hours of staying stable at the desktop. Installing the 390 drivers craters it immediately. What could be the reason for the contrast?

AstralFrost said:

Hmmm...

Can someone tell me why using the Windows Basic Display Driver works better? I've had it fail too once, but after hours of staying stable at the desktop. Installing the 390 drivers craters it immediately. What could be the reason for the contrast?

Microsoft Basic Display Driver is built into Windows to have " all " video cards display without a driver installed. So in other word, Windows will allowed you to to use the video card without a driver installed such as your first time booting up your new PC. Once you install the proper driver for your video card, you will not see " Microsoft Basic Display Driver" at all rather your manufacturer name and the series of the video card.

Right. Indeed. It's just confusing to me how with the MBDD works so much better than the 390 drivers. It failed once, after some hours. As soon as I install the 39 drivers, bam! The fans turn off in that moment, too.

A couple more people suggested a PSU issue, so I ordered the EVGA 750w G2. It'll be here on Thursday.

I have a question. Would a person have the option of skipping the retailer exchange or refund and go straight to MSI for servicing or exchange? Say I missed the return deadline or say the retailer didn't have a replacement for the card and could only issue a refund? I've still got about 3 weeks, but the retailer is only issuing refunds as they have no more of this card in stock.

AstralFrost said:

Right. Indeed. It's just confusing to me how with the MBDD works so much better than the 390 drivers. It failed once, after some hours. As soon as I install the 39 drivers, bam! The fans turn off in that moment, too.

A couple more people suggested a PSU issue, so I ordered the EVGA 750w G2. It'll be here on Thursday.

I have a question. Would a person have the option of skipping the retailer exchange or refund and go straight to MSI for servicing or exchange? Say I missed the return deadline or say the retailer didn't have a replacement for the card and could only issue a refund? I've still got about 3 weeks, but the retailer is only issuing refunds as they have no more of this card in stock.

People only go straight to MSI for servicing or exchange if their buyer items already exceed the days that it will let for exchange or refund. Normally, retailer only give you 30 days for a full exchange or a full refund, after that you gotta contact the manufacturer.

If you purchase the R9 390 using your bank cards, it make take a week or two to process the transaction.

I purchased it using an Amazon Canada gift card, actually. Do they just credit it back?

Thanks for the info. Looks like I've got more than enough time, but even if I didn't, I could go to MSI afterwards. Sounds good!

AstralFrost said:

I purchased it using an Amazon Canada gift card, actually. Do they just credit it back?

Thanks for the info. Looks like I've got more than enough time, but even if I didn't, I could go to MSI afterwards. Sounds good!

I don't know about Amazon gift card because I have never use them. You might want to call Amazon, and ask them about that.

Okay. I'll update this thread as soon as I get the PSU installed. We'll see if that works. I decided I will keep this whether it turns out to be a power issue or not. Doesn't hurt to have a great quality PSU.