1.    18 Jul 2016 #1
    Join Date : Oct 2014
    Georgetown, Texas
    Posts : 88
    Always the latest Insider build.

    AMD HD5850 graphics BSOD after update to Win 10 ver 1511 from Win 7

    I have a Gateway FX6831 desktop (my wife's not the computer listed under my specs) with a Intel I7-860 cpu, a Intel SSD and running Windows 7 64 bit OEM. All Win 7 updates are installed. I have a AMD Radeon HD 5850 graphcis card with driver 15.200.1062.1004 installed. The system BIOS is P01-B1. No update is available.The monitor is an ACER H2233H at 1920 X 1080 resolution. Everything works great.

    My problem: When I update to Win 10 ver 1511 the graphics driver reverts to the MS std VGA driver. And I get BSOD after a few minutes. The message is "System_Threat_Exception_Not handled" or "System_service_Exception" error code "ATIKMPag.sys_Exception". I have booted into SAFE mode a downloaded the latest AMD HD 5850 driver and it won't install properly and get message to contact AMD support. The computer is 4 years old so I doubt AMD will offer free support. As a result I have a poor resolution screen using the MS VGA driver and a unstable system. I have rolled back to Win 7 but would still like to upgrade to Win 10. Any ideas or suggestions would be appreciated.
    Last edited by jm44jg39; 18 Jul 2016 at 15:23. Reason: update
      My ComputerSystem Spec


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