Windows 10: Windows 10 Upgrade Resulted In Major Display Adapter Issue

  1.    07 Jun 2016 #1

    Windows 10 Upgrade Resulted In Major Display Adapter Issue


    Yesterday I decided to try to update my computer to Windows 10 from Windows 8.1. Waited a year so that known issues could be worked out, which was good because I had blue screens due to driver errors that were quickly fixed. But now I've run into a serious problem with my Radeon R7 graphics.

    Specs as I know them:
    Model: HP Envy m6-n113dx Notebook
    CPU: AMD Fx-7500 Radeon r7, 10 compute cores 4c+6G
    GPU: Radeon R7 Integrated graphics (no additional info is listed, it's probably a 240 or something)
    RAM: 16GB

    And there were no known issues with the display or any other part of the computer before the update.


    The issue:
    The Radeon R7 display adapter simply does not work.

    When I tried to open Radeon settings, I got an error message saying that there was no driver installed or the driver wasn't working properly, and the settings app will not open. In Device Manager, there's a warning icon next to the Radeon R7 display adapter, and when I go into details it says that the device was stopped because of a problem (Code 43.) This has occurred with both my original driver and the newest driver available; I tried running Crimson 16.3.2 to update it and it did not yield any improved results.

    When I turn on or restart the computer with the Radeon driver installed, the screen is blank on start-up. Putting the laptop into hibernation and waking it up will bring the display back so I can log in, though it is using the Microsoft basic display adapter for display rather than the Radeon graphics (the Device Manager still shows the stopped R7 adapter). After that, the display will sometimes randomly go blank, and I'll hear an alert sound like I just unplugged a USB device. Hibernate, wake up, display is back. It most frequently goes out if I'm doing something with the driver - installing, uninstalling, disabling, etc. - if it's trying to look at or change the driver it's likely to take away the display.

    If I uninstall the AMD driver completely, it reverts to the Microsoft basic display adapter. In this condition, I do not experience these problems - the display shows up on start-up and does not blank out unless I try to install an AMD driver. Of course, the graphics are laggy and slow, not good enough to run most things effectively, so it's not a solution to just stay with them, but at least the computer is basically functional and I can go looking for solutions.

    I've checked my Event Viewer for any sign of something to help explain these issues. I have noticed a warning from Win32k that seems to coincide with the times the screen goes blank, though I can't tell if it's something that happens when the display fails or happens when I wake the computer up from hibernation. In any event, it gives a 263 error code, which hasn't been all that helpful because the error details don't provide any insight into what it actually is.

    I have a system restore point from before I installed Windows 10, so I can go back to Windows 8.1, but I would prefer that to be a last resort, only if the problem cannot be fixed and I have no choice in the matter. I've tried querying the AMD support forums as well, but have yet to hear anything from them.

    Thank you for your help!
    Last edited by lrnova; 07 Jun 2016 at 20:11.
      My ComputerSystem Spec


  2. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       08 Jun 2016 #2

    Because the graphics chip is built in there may be some customisation that is unique to the HP Envy Notebook. I would therefore be wary of using a standard Radeon driver and would stick with the driver provided by HP. The latest driver is AMD High-Definition (HD) Graphics Driver; 15.200.1055.0 Rev.A (408.1 MB) Dated: Apr 17, 2016. This can be found here:

    http://support.hp.com/us-en/drivers/...A0AQC11TA930O2
      My ComputerSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       08 Jun 2016 #3

    AMD has always been tricky, but since Win8 and Win10 handle the drivers very well, I have more hair..

    Uninstall your AMD drivers: How-To Uninstall AMD Catalyst Drivers From A Windows Based System


    Run Windows Update (WU) manually
    It might take a few manual WU executions to get the driver, but let Windows Update do it's job

    WU drivers are not the latest and greatest, but they work with Windows.

    The only reason to go to a vendor's site for a driver is for a KNOWN fix.
      My ComputerSystem Spec

  4.    08 Jun 2016 #4

    philc43 said: View Post
    Because the graphics chip is built in there may be some customisation that is unique to the HP Envy Notebook. I would therefore be wary of using a standard Radeon driver and would stick with the driver provided by HP. The latest driver is AMD High-Definition (HD) Graphics Driver; 15.200.1055.0 Rev.A (408.1 MB) Dated: Apr 17, 2016. This can be found here:

    http://support.hp.com/us-en/drivers/...A0AQC11TA930O2
    That's actually the driver version I had installed when I performed the update. I tried reinstalling that version and it did not work. I also installed a 16 version and a 14.300 version. The oldest driver didn't give me screen blackouts but it also didn't work, throwing the same error.
      My ComputerSystem Spec

  5.    08 Jun 2016 #5

    Slartybart said: View Post
    AMD has always been tricky, but since Win8 and Win10 handle the drivers very well, I have more hair..

    Uninstall your AMD drivers: How-To Uninstall AMD Catalyst Drivers From A Windows Based System


    Run Windows Update (WU) manually
    It might take a few manual WU executions to get the driver, but let Windows Update do it's job

    WU drivers are not the latest and greatest, but they work with Windows.

    The only reason to go to a vendor's site for a driver is for a KNOWN fix.
    Tried this last night with a tech supportive friend. No luck. Several different means of installing drivers failed - in fact, the services often didn't recognize that an installation had been performed at all, despite the driver being pointed out in Device Manager.

    My friend isn't sure that my graphics card is actually supported in Windows 10. Is that a possibility? The computer's not that old, and I thought Radeon R7 was still being supported...
      My ComputerSystem Spec


  6. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       08 Jun 2016 #6

    I have a much older AMD APU and Windows provided the driver without me fooling around with anything.

    The thing is - several different means .... isn't Windows Update. Sometimes, the more you pick at it, the more it bleeds. If you put a higher level release on the box, Windows says "no need to update"

    I haven't tried this in a long time - use at your own risk
    AMD Clean Uninstall Utility


    There's also DDU that some people have used successfully. I never had much luck with it though.

    Then let Windows Update do what it was designed to do.

    That's all I can offer, good luck.
      My ComputerSystem Spec


 

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