Windows 10: Graphic problem of Win 10 with Outlook

  1.    05 Jun 2016 #1

    Graphic problem of Win 10 with Outlook

    Intel HD Graphics 4600 at a Toshiba Satellite at Resolution 1920 x 1080 has problems opening Outlook 2016 (apparently with less resolution there is no problem).
    The problem is that it adds like a graphic beneath Outlook that prevents me from working at all.
    I don't have the problem at Outlook in Safe Mode. I don't have the accelerator on. Nor I have adds-in.
    After opening Outlook in Safe Mode then I can open it ok in Normal mode, but if I close it I need to open it through Safe Mode again. However it evens work ok with that and then it gets stuck. On the other hand, sometimes when I open a second instances of Outlook I have the graphic problem for that second instance.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,594
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       06 Jun 2016 #2

    You can easily repair your Outlook 2016 installation by going into Programs and Features (right click on the Start button) and then select the Office Program - Outlook itself may not show up if you installed it as part of an Office package. Click on Change and you will be able to try a Quick repair or an Online repair if needed.
      My ComputersSystem Spec

  3.    06 Jun 2016 #3

    I already tried both.
    I created a new pst, and problem remains.
    I was unable to run the "Support and Recovery Assistant" from inside Outlook (File>Support), why? I don't know
    Then I made a scf scan file, and everything is ok
    Finally I reformatted making a clean install of windows 10 (before I upgrated from w 8.1 to w 10). Everything works ok at my PC except this
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,594
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       06 Jun 2016 #4

    What is the native resolution of the display? Some of these high end Satellite laptops have a 4K screen (3840x2160) and running at different resolutions may be causing you problems. You might find more help on a Toshiba forum.
      My ComputersSystem Spec

  5.    06 Jun 2016 #5

    I already asked Toshiba. So far did not get any worthy answer.
    where could I find out the "native resolution of the display"?
    When I bought it I was told that graphics were the best part of this laptop. Very paradoxical.
      My ComputerSystem Spec


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