Is my graphics card the problem?

Hi. When it comes to computer hardware or programming issues, I'm the guy sat gibbering in the corner wearing the dunces hat. So any help would be appreciated from anyone who can spare the time.

Since I upgraded from Windows 7 to Windows 10, my AVS Video Editor programme keeps crashing with the message simply saying "AVS Video Editor has stopped responding" or sometimes I get a message box appearing multiple times saying something about a dll issue(?).

I'm also trying to run the DaVinci Resolve 12 Video Enhancement programme that I've recently installed but it tells me it cannot run as there is "No OpenCL Acceleration Hardware Detected!"

From the little I've been able to understand on the internet, am I right in thinking this is a Graphics Card issue? If so, can anyone tell me whether I can upgrade my graphics card and what I should upgrade it to? My current card is an Intel(R) G41 Express Chipset.

Many thanks

Noddy

Thanks AndreTen. I didn't realise my card was so bad but then again it has been the same one for 5 years! So will any of the cards you've mentioned be compatible with my computer? Does it depend what the rest of my computer build is like?

Mark, this usually doesn't help, but it worked for me.

Go to Device Manager and find your video card. It will tell you that it is functioning properly. Work your way to the "Events" tab, and select the date that you installed Win 10.

It told me that my video driver had not been completely installed. I re-installed it, and things improved.

But the cold truth is that an older video card that worked well on 7 might not work as well on 10.

I think that the most recent drivers for your onboard (g41) video are for Windows 7. You can find them at downloadcenter.intel.com.

Download Intel® Graphics Media Accelerator Driver, Windows 7*, Windows Vista* (exe)

(these are for 32 bit WIndows). They may work, although you may have install them in compatibility mode.

You may benefit from an add-on graphics card. Your motherboard probably has a PCI-Express X16 slot, although we'd have to know your precise model number to be sure. One way to find out without opening the PC case: CPU-Z from cupid.com. (Windows may complain about it not being a safe program. It's OK.)

bobkn said:

I think that the most recent drivers for your onboard (g41) video are for Windows 7. You can find them at downloadcenter.intel.com.

Download Intel® Graphics Media Accelerator Driver, Windows 7*, Windows Vista* (exe)

(these are for 32 bit WIndows). They may work, although you may have install them in compatibility mode.

You may benefit from an add-on graphics card. Your motherboard probably has a PCI-Express X16 slot, although we'd have to know your precise model number to be sure. One way to find out without opening the PC case: CPU-Z from cupid.com. (Windows may complain about it not being a safe program. It's OK.)

Thanks Bob

I managed to work out that you meant cpuid.com as opposed to cupid.com where I nearly picked up model number of a different kind!

Anyway, my motherboard is an ASUSTeK, model number P5G41T-M LX2/GB, version 0405 by American Megatrends. Any ideas if this qualifies for an add-on graphics card?

Cheers

Mark

Mark Holding said:

Thanks Bob

I managed to work out that you meant cpuid.com as opposed to cupid.com where I nearly picked up model number of a different kind!

Anyway, my motherboard is an ASUSTeK, model number P5G41T-M LX2/GB, version 0405 by American Megatrends. Any ideas if this qualifies for an add-on graphics card?

Cheers

Mark

I wonder whether cupid.com was due to a helpful spellchecker or clumsy fingers. (I'm relieved to see that it's a dating site. I feared much worse.)

Info on Asus boards is available here:

Support Center | ASUS Global


I usually click on the "I" symbol (looks like an @) next to the model name box and browse rather than trying to enter an exact model name. It requires that you know what type of CPU socket you have, though. (775, but not SI775.)

As expected, you have a single PCI-E X16 slot for a graphics card. (That's PCI Express, not to be confused with PCI.) That comes in a variety of versions (latest that I recall is 3.0). The downloadable manual doesn't specify a version, so I'd assume that it's 1.0. I believe that most PCI-E 3.0 graphics cards are backward compatible.

In the event that you can't get working drivers for your onboard Intel G41 graphics, here's an example of a cheap discrete card:

EVGA GeForce GT 710 DirectX 12 01G-P3-2711-KR 1GB 64-Bit DDR3 PCI Express 2.0 Low Profile Video Card - Newegg.com

(£22). It's a low-end card, but it a) has up-to-date driver support and b) it probably outperforms the G41 graphics considerably. It might be a worthwhile addition even if the G41 graphics could be made to work. (That's if you can perform a little work with a medium Philips screwdriver. Or can find a reasonably mature 15 year old kid to have at it.)

That's a great help Bob, thanks. After visiting cupid.com I feel confident I can handle a little screwing. Many thanks.