Graphics issues after upgrade to Windows 10: SYSTEM_SERVICE_EXCEPTION


  1. JakubKrol
    Posts : 2
    Windows 10
       New #1

    Graphics issues after upgrade to Windows 10: SYSTEM_SERVICE_EXCEPTION


    Hi,

    2 days ago I upgraded to Windows 10 my HP ProBook 450 G0.
    After I realized my graphic drivers are not working properly I tried to update them to the lastest listed at drivers download section for my model.
    After this I had BSODs and couldn't even see login screen. I removed installed update in safe mode.
    So right now I'm using some default driver I guess.
    In the devices manager on Intel(R) HD Graphics 4000 I have something like (manual translation) "Windows has stopped this device because of raported troubles. (Code 43)".
    I cannot use HDMI & internal display. To use HDMI I need to restart my PC. After using HDMI I cannot use internal display. A lot of issues, because of this driver...
    I really need this, as I'm teacher and I', using both internal display & HDMI for presentations...

    Any solutions? Any logs I can get to help you help me ?


    This is log from dump:
    Code:
    ==================================================
Dump File         : 041316-12640-01.dmp
Crash Time        : 2016-04-13 20:24:32
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff801`d6cc83ab
Parameter 3       : ffffd000`9e42a500
Parameter 4       : 00000000`00000000
Caused By Driver  : sgfxk64.sys
Caused By Address : sgfxk64.sys+83ab
File Description  : SMSC Graphics Adapter WDDM Kernel Mode Driver
Product Name      : SMSC Graphics Adapter WDDM Software
Company           : SMSC
File Version      : 5.1.0.0
Processor         : x64
Crash Address     : ntoskrnl.exe+142760
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\041316-12640-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 194 945
Dump File Time    : 2016-04-13 20:24:08
==================================================
    and info:

    Code:
    ntoskrnl.exe    ntoskrnl.exe+14d2e9    fffff803`d9083000    fffff803`d984f000    0x007cc000    0x56cd4410    2016-02-24 07:48:00    Microsoft® Windows® Operating System    NT Kernel & System    10.0.10586.212 (th2_release_sec.160328-1908)    Microsoft Corporation    C:\WINDOWS\system32\ntoskrnl.exe    
sgfxk64.sys    sgfxk64.sys+83ab    fffff801`d6cc0000    fffff801`d6ce8000    0x00028000    0x50ef0f27    2013-01-10 20:57:43    SMSC Graphics Adapter WDDM Software    SMSC Graphics Adapter WDDM Kernel Mode Driver    5.1.0.0    SMSC    C:\WINDOWS\system32\drivers\sgfxk64.sys    
hal.dll        fffff803`d9010000    fffff803`d9083000    0x00073000    0x5632d17a    2015-10-30 04:10:02    Microsoft® Windows® Operating System    Hardware Abstraction Layer DLL    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\hal.dll    
kdcom.dll        fffff803`d789f000    fffff803`d78aa000    0x0000b000    0x5632d938    2015-10-30 04:43:04    Microsoft® Windows® Operating System    Serial Kernel Debugger    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\kdcom.dll    
mcupdate.dll        fffff801`d4850000    fffff801`d48de000    0x0008e000    0x5632d912    2015-10-30 04:42:26                        
werkernel.sys        fffff801`d48e0000    fffff801`d48f0000    0x00010000    0x5632d90b    2015-10-30 04:42:19    Microsoft® Windows® Operating System    Windows Error Reporting Kernel Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\werkernel.sys    
CLFS.SYS        fffff801`d48f0000    fffff801`d4955000    0x00065000    0x5632d172    2015-10-30 04:09:54    Microsoft® Windows® Operating System    Common Log File System Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\CLFS.SYS    
tm.sys        fffff801`d4960000    fffff801`d4985000    0x00025000    0x5632d166    2015-10-30 04:09:42    Microsoft® Windows® Operating System    Kernel Transaction Manager Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\tm.sys    
PSHED.dll        fffff801`d4990000    fffff801`d49a7000    0x00017000    0x5632d16c    2015-10-30 04:09:48    System operacyjny Microsoft® Windows®    Sterownik błędów sprzętowych charakterystycznych dla platformy    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\PSHED.dll    
BOOTVID.dll        fffff801`d49b0000    fffff801`d49bb000    0x0000b000    0x5632d165    2015-10-30 04:09:41    Microsoft® Windows® Operating System    VGA Boot Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\BOOTVID.dll    
cmimcext.sys        fffff801`d49c0000    fffff801`d49ce000    0x0000e000    0x5632d166    2015-10-30 04:09:42    Microsoft® Windows® Operating System    Kernel Configuration Manager Initial Configuration Extension Host Export Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\cmimcext.sys    
ntosext.sys        fffff801`d49d0000    fffff801`d49dc000    0x0000c000    0x5632d165    2015-10-30 04:09:41    Microsoft® Windows® Operating System    NTOS extension host driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\ntosext.sys    
CI.dll        fffff801`d4200000    fffff801`d4299000    0x00099000    0x5632d767    2015-10-30 04:35:19    Microsoft® Windows® Operating System    Code Integrity Module    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\CI.dll    
msrpc.sys        fffff801`d42a0000    fffff801`d42fc000    0x0005c000    0x5632d746    2015-10-30 04:34:46    Microsoft® Windows® Operating System    Kernel Remote Procedure Call Provider    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\msrpc.sys    
FLTMGR.SYS        fffff801`d4300000    fffff801`d4362000    0x00062000    0x5632d176    2015-10-30 04:09:58    System operacyjny Microsoft® Windows®    Menedżer filtrów systemu plików firmy Microsoft    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\FLTMGR.SYS    
ksecdd.sys        fffff801`d4370000    fffff801`d4395000    0x00025000    0x5632d833    2015-10-30 04:38:43    Microsoft® Windows® Operating System    Kernel Security Support Provider Interface    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\ksecdd.sys    
clipsp.sys        fffff801`d43a0000    fffff801`d4445000    0x000a5000    0x5632d7db    2015-10-30 04:37:15    Microsoft® Windows® Operating System    CLIP Service    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\clipsp.sys    
Wdf01000.sys        fffff801`d4450000    fffff801`d4515000    0x000c5000    0x5632d4db    2015-10-30 04:24:27    System operacyjny Microsoft® Windows®    Aparat wykonawczy struktury sterowników trybu jądra    1.17.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\Wdf01000.sys    
WDFLDR.SYS        fffff801`d4520000    fffff801`d4533000    0x00013000    0x5632d168    2015-10-30 04:09:44    Microsoft® Windows® Operating System    Kernel Mode Driver Framework Loader    1.17.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\WDFLDR.SYS    
acpiex.sys        fffff801`d4540000    fffff801`d4563000    0x00023000    0x5632d854    2015-10-30 04:39:16    Microsoft® Windows® Operating System    ACPIEx Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\acpiex.sys    
WppRecorder.sys        fffff801`d4570000    fffff801`d457d000    0x0000d000    0x5632d166    2015-10-30 04:09:42    Microsoft® Windows® Operating System    WPP Trace Recorder    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\WppRecorder.sys    
cng.sys        fffff801`d4580000    fffff801`d4618000    0x00098000    0x56a84d7c    2016-01-27 06:54:20    Microsoft® Windows® Operating System    Kernel Cryptography, Next Generation    10.0.10586.212 (th2_release_sec.160328-1908)    Microsoft Corporation    C:\WINDOWS\system32\drivers\cng.sys    
ACPI.sys        fffff801`d4620000    fffff801`d46b0000    0x00090000    0x56cbf9c9    2016-02-23 08:18:49    System operacyjny Microsoft® Windows®    Sterownik ACPI dla systemu NT    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\ACPI.sys    
WMILIB.SYS        fffff801`d46b0000    fffff801`d46bc000    0x0000c000    0x5632d166    2015-10-30 04:09:42    Microsoft® Windows® Operating System    WMILIB WMI support library Dll    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\WMILIB.SYS    
WindowsTrustedRT.sys        fffff801`d46c0000    fffff801`d46df000    0x0001f000    0x5632d826    2015-10-30 04:38:30    Microsoft® Windows® Operating System    Windows Trusted Runtime Interface Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\WindowsTrustedRT.sys    
WindowsTrustedRTProxy.sys        fffff801`d46e0000    fffff801`d46eb000    0x0000b000    0x5632d825    2015-10-30 04:38:29    Microsoft® Windows® Operating System    Windows Trusted Runtime Service Proxy Driver    10.0.10586.0 (th2_release.151029-1700)    Microsoft Corporation    C:\WINDOWS\system32\drivers\WindowsTrustedRTProxy.
    Regards,
    JK.
      My Computer
    Quote Quote

  3. lifetec
    Posts : 654
    windows 10 Pro
       New #2

    According to the dumpfile the SMSC Graphics Adapter WDDM Kernel Mode Driver is to blame..

    Are you maybe using a HP docking monitor.


    If this is the case update the driver http://h20564.www2.hp.com/hpsc/swd/p...&swEnvOid=4192
      My Computer
    Quote Quote

  4. JakubKrol
    Posts : 2
    Windows 10
    Thread Starter
       New #3

    Hi,

    Thank you for response.
    I'm not using docking monitor. Anyway - nothing with HDMI works. Right now I can see I also have no GPU acceleration etc. I mean Intel(R) HD Graphics 4000 does not work at all...

    Regards,
    JK.
      My Computer
    Quote Quote

 

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