1.    06 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 3
    Windows 10

    Brand new out of the box computer. HDMI port not working


    Just unboxed my computer from CyberpowerPC, GTX 720 graphics card, installed/updated all drivers with drivereasy (paid for just now) and I am still having the issue with HDMI port not working. I have tried to plug into a monitor and a TV, neither are working, I have also tried to use multiple HDMI cables, still does not work. My monitor has an auto-switch source availability and turned on, when I plug my computer into the monitor with HDMI it continually cycles, finds no signal and goes into sleep mode. Then rinse/repeats until I either turn off the computer, monitor or just unplug the monitor from the computer. Currently I am using a DVI(computer) to HDMI (tv) and its working fine. So I know its the port on the computer. Do I need to contact CyberpowerPC to send the computer back to get this issue resolved? Thank you for the help.
      My ComputerSystem Spec
  2.    06 Mar 2016 #2
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    Does the PC also have an integrated graphics processor (IGP) on the motherboard and the GTX 720 graphics card is an upgrade? If so, there might be a bios setting that will disable the IGP and use the graphics card instead.

    Also, right click on the start icon, then click on device manager. Click on display adapters. Is the GTX 720 listed as the display adapter?
      My ComputerSystem Spec
  3.    06 Mar 2016 #3

    Yes most likely a hardware issue your HDMI should work whit drivers or without them . Its not the best idea to use a third party app to get drivers for you , youll have the full spec from cyberpower use that to get drivers from manufacturers websites. Are these the gpu drivers it recommended? http://www.nvidia.co.uk/download/dri...px/99284/en-uk
      My ComputerSystem Spec
  4.    06 Mar 2016 #4
    Join Date : Mar 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by Archie123 View Post
    Yes most likely a hardware issue your HDMI should work whit drivers or without them . Its not the best idea to use a third party app to get drivers for you , youll have the full spec from cyberpower use that to get drivers from manufacturers websites. Are these the gpu drivers it recommended? http://www.nvidia.co.uk/download/dri...px/99284/en-uk
    That is the driver I originally downloaded before I used the drivereasy app. The app did not override that particular driver, also if it is a hardware issue there is no fix action for it other than returning it to the retailer, correct?
      My ComputerSystem Spec
  5.    06 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Does the PC also have an integrated graphics processor (IGP) on the motherboard and the GTX 720 graphics card is an upgrade? If so, there might be a bios setting that will disable the IGP and use the graphics card instead.

    Also, right click on the start icon, then click on device manager. Click on display adapters. Is the GTX 720 listed as the display adapter?
    Device manager > display adapters shows GTX 720 as the listed display driver yes. Also I am not sure how to check and see if the graphics processor is integrated, I do know the graphics card is not integrated.
      My ComputerSystem Spec
  6.    06 Mar 2016 #6
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    An easy indication is if you have two sets of video outputs on the back of the computer. The GTX 720 card should have video outputs on a horizontal slot, probably about halfway down the back of the computer. If there is integrated graphics also on the motherboard, there will be another set of video outputs in the vertical output section with all the audio and USB ports. With the graphics card running, probably only the video connections in the horizontal slot will be active.
      My ComputerSystem Spec
  7.    06 Mar 2016 #7
    Join Date : Jun 2015
    Posts : 236
    Win10 Pro x64

    Just for more information on your system, would you mind updating the system specs section of your profile? Specific model numbers help in troubleshooting problems (See mine at the bottom of my post for an example ) To find that information quickly, you can use a system information tool (Windows is pretty lame), I like Speccy myself: http://www.piriform.com/speccy
    The specific model of your motherboard/graphics card etc would help us find a solution Also, the make and model of your TV would also help a lot!
      My ComputerSystem Spec
  8.    07 Mar 2016 #8

    Quote Originally Posted by Jerryrobbins View Post
    That is the driver I originally downloaded before I used the drivereasy app. The app did not override that particular driver, also if it is a hardware issue there is no fix action for it other than returning it to the retailer, correct?
    There isn't mate no I'd get in touch with cyberpower today see what they say they'll probably get you to run some tests first . As long the issue isn't woth your monitor then it's a gpu issue and you can't do anything about It . You already tried multiple cables
      My ComputerSystem Spec

 


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