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  1.    22 Nov 2015 #1
    Join Date : Jun 2015
    Posts : 16
    Windows 10 Build 10130

    NVIDIA driver crashes and recovers during both general use and video


    Hi,

    I am running Windows 10 with the Insider Program. It's the 64 bit version.
    I have the latest (just checked) NVIDIA driver for my GTX 560 Ti.

    In the last few days I've experienced a problem in which the graphics driver crashes and then recovers after a few seconds. When it crashes, the screen goes black, as if there's no signal. Then it goes back on, but if I was playing a video when it crashed, the media player (MPC-HC) needs to be restarted, otherwise playback cannot be resumed.

    It also happens during general use, ie web browsing and such, though it certainly is more frequent when playing back videos. I'd say 80% of the crashes occur during video playback. And when that happens, in addition to the black screen, the GPU's fan goes full power until the driver is restored.

    Since NVIDIA hasn't released a new Windows 10 driver since July, is it safe to say that it's a hardware and not a software issue?
      My ComputerSystem Spec
  2.    22 Nov 2015 #2
    Join Date : Oct 2014
    Posts : 359
    Windows 10 Pro x86 and x64 dual boot

    I have the same problem with a GT610. I am using the drivers released on 7 Nov 2015, 359.00. Last working driver for me on win 10 was 347.88. but windows update keeps replacing them with the latest buggy drivers. I have wrote to nvidia and microsoft using their feedback apps but its never fixed. This IS a driver bug as 347.88 works perfectly.
      My ComputerSystem Spec
  3.    22 Nov 2015 #3
    Join Date : Jun 2015
    Posts : 16
    Windows 10 Build 10130
    Thread Starter

    A driver from November 7? What? I just checked with Geforce Experience and it says my driver from July is the latest!

    EDIT: Manually checked NVIDIA's website and indeed there is a driver from November (11...) for my card. Not sure what's up with Geforce Experience... Will update tomorrow (it's past 12 AM here...).
      My ComputerSystem Spec
  4.    23 Nov 2015 #4
    Join Date : Sep 2015
    Posts : 2,307
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Always get latest driver directly from nVidia, not Windows Update! If you discover that a new driver doesn't work well and you return to an old driver, you can hide any driver update to stop it installing and replacing your working driver.

    PS: Thank you for the info. I hadn't realized nVidia released a newer driver. I'll install it ASAP.
      My ComputerSystem Spec
  5.    23 Nov 2015 #5
    Join Date : Jun 2015
    Posts : 16
    Windows 10 Build 10130
    Thread Starter

    I wasn't using Windows Update to update my card, I was using NVIDIA's own Geforce Experience, which is why I was very surprised to find out there was a newer driver. I've installed it earlier today and just watched a full 42 minute episode without any crashes! Will mark as Solved for now...
      My ComputerSystem Spec
  6.    23 Nov 2015 #6
    Join Date : Oct 2014
    Posts : 359
    Windows 10 Pro x86 and x64 dual boot

    Wait 2 days then try.
      My ComputerSystem Spec
  7.    25 Nov 2015 #7
    Join Date : Jun 2015
    Posts : 16
    Windows 10 Build 10130
    Thread Starter

    Quote Originally Posted by banger View Post
    Wait 2 days then try.
    Damn, it's back. It just happened 3 times in a row as I was just using Firefox and playing some music. The screen didn't go black though, it was an instant recovery.

    EDIT: It keeps happening, and now the screen goes black as before... It's very frequent now, like twice a minute or so.
    My GPU temps are fine at around 55C when idle.

    What else can I try?
      My ComputerSystem Spec
  8.    25 Nov 2015 #8
    Join Date : Sep 2015
    Posts : 2,307
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Did you do any overclocking either directly on the card or on the PCI bus? Then try resetting these to default values. Go in BIOS and set any power to auto and any clock value to auto/default. I would also try to change the power supply, in case you need a more powerful or this one simply started to go bad. If you ask a technician there is a tester you can connect and see the accuracy of the voltages. If there is much difference from the nominal value, then you should consider changing the power supply. You can also use Aida64 (Computer->Sensors) to check some values yourself.
    Last edited by spapakons; 25 Nov 2015 at 04:41.
      My ComputerSystem Spec
  9.    25 Nov 2015 #9
    Join Date : May 2015
    Finland, Vantaa
    Posts : 424
    Win 10 pro, creators

    it just might be relaxing up and blowing up soonish. how old is the card itself? you can also try and test (if not yet done) DDU to remove all the drivers in safemode and then just get the newest drivers for it
      My ComputerSystem Spec
  10.    25 Nov 2015 #10
    Join Date : Sep 2014
    Cheshire, UK
    Posts : 404
    Windows 10 Pro 64bit

    It's a known issue with certain Nvidia cards, I have the same GPU and it happens with mine, it's a problem with windows TDR_DELAY(Timeout Detection and Recovery), it crashes the driver for whatever reason, only MS can fix this
      My ComputerSystem Spec

 
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