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  1.    17 Nov 2015 #1
    Join Date : Nov 2015
    Longview, TX
    Posts : 19
    Windows 10 Pro

    Screen Turns Off and Desktop Resolution Changes


    The title probably could use some work. Feel free to edit, anyone, if you know a better one.

    Here's the deal: I've got a big monitor running the recommended 3840 x 2160 resolution.

    I have items all over my desktop that I am working with.

    If I let the screen sleep after a certain amount of time, when I come back and wake the screen back up, I find all of my windows bunched up into the upper 1/4 area of the screen.

    If someone were to ask me, I'd tell them that Windows 10's screen saver is still configured to run as a tablet, and it doesn't recognize a resolution that big.

    Is there a fix for this? A patch or upgrade?

    I found this forum when I did a google search and found this similar post:

    How to fix moving, resizing, disappearing, etc desktop icons?

    That did not fix my issues, though.
      My ComputerSystem Spec
  2.    18 Nov 2015 #2
    Join Date : Nov 2015
    Posts : 35
    Win 10 Pro 64 bit

    After the monitor has went to sleep and woken up with everything displaying incorrectly, if you can, check the resolution that windows is putting out, because if windows is putting out 3840x2160 still, it could be that the issue is within the monitor or your GPU, I have had a similar problem with a monitor before, I doubt it'll be a hardware issue. What card are you running by the way?
      My ComputerSystem Spec
  3.    18 Nov 2015 #3
    Join Date : Nov 2015
    Longview, TX
    Posts : 19
    Windows 10 Pro
    Thread Starter

    Updating Graphics Driver


    It acts like the display settings reverts to 800x600 as the monitor turns off, then pops back to 3840x2160 when it turns back on, leaving all of my desktop icons and open windows in the 800x600 region.

    The monitor is oen of the ASUS HDMI MHL versions. I can't see a part number listed on it anywhere, and the Advanced Device Driver only shows "Generic PnP Monitor".



    Device Manager lists it as the Intel HD Graphics 4600.

    That website had a utility to update the driver. Mine isn't that old, but it could be old enough that Intel already discovered this issue and fixed it.

    I'll update this thread later after seeing if that fixed it.
      My ComputerSystem Spec
  4.    18 Nov 2015 #4
    Join Date : Nov 2015
    Longview, TX
    Posts : 19
    Windows 10 Pro
    Thread Starter

    Install isn't looking good.

      My ComputerSystem Spec
  5.    18 Nov 2015 #5
    Join Date : Nov 2015
    Longview, TX
    Posts : 19
    Windows 10 Pro
    Thread Starter

    {meh!}

    Installed.

    Rebooted.

    Tested.

    Didn't work. Win10 still crams everything into the upper left corner after the screen goes off and comes back on.

    So, no one else gets this? I'm interested to know if others have resolutions set this high. If so and they don't have this problem, it is a graphics/driver issue. If others get it using a different graphics cards, it is a Windows 10 issue.

    There is another developer here at work with the same system that I have, and he also has the same problem.
      My ComputerSystem Spec
  6.    18 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 35
    Win 10 Pro 64 bit

    Given that your monitor is this one, try installing this driver and see if that helps?
      My ComputerSystem Spec
  7.    18 Nov 2015 #7
    Join Date : Nov 2015
    Longview, TX
    Posts : 19
    Windows 10 Pro
    Thread Starter

    I downloaded the driver for the graphics adapter directly instead of using the update utility from Intel. The updated driver installed this time with no issues, and I rebooted.

    After the driver updated, I was able to install the driver for the ASUS PB287Q monitor. Every attempt before would not accept the .inf file.

    With the updated driver for the graphics adapter and the correct driver for the monitor, I felt I was ready to go.

    I set the monitor to "sleep in 2 minutes" and went on a head call (restroom break, for those that don't know that language).

    When I came back and woke up the display from sleep, everything was shrunk and jammed into the corner.

    POO-DOO! :censored:
      My ComputerSystem Spec
  8.    18 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 35
    Win 10 Pro 64 bit

    Hmm... honestly, this sounds like a video driver bug, could you try going into device manager, finding your monitor/graphics and updating from there?
      My ComputerSystem Spec
  9.    19 Nov 2015 #9
    Join Date : Nov 2015
    Longview, TX
    Posts : 19
    Windows 10 Pro
    Thread Starter

    Windows reports I've got the latest already.

      My ComputerSystem Spec
  10.    25 Nov 2015 #10
    Join Date : May 2015
    Finland, Vantaa
    Posts : 424
    Win 10 pro, creators

    try DDU and remove all the graphics drivers and then clean re-install?
      My ComputerSystem Spec

 
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