Page 1 of 3 123 LastLast
  1.    15 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home

    Computer starting from manufacturer boot animation after suspend/sleep


    Hey guys,
    I've had a problem where I would put my laptop to sleep, and when it wakes up it doesn't save my session; it's basically boots from scratch so when I log in it has to reload all background applications as well as restoring my open applications.
    I've posted this here because it may be related to the Intel HD Graphics 4400 driver I recently updated (with which I can't roll back, as I just reset the system).

    Any response associated with this question is appreciated.
    Thanks!
      My ComputerSystem Spec
  2.    15 Oct 2015 #2
    Join Date : Sep 2015
    Posts : 2,377
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Are you sure it sleeps? It might hibernate instead. Hibernation involves saving the RAM into hard disk and then switch off. When you switch it on again it reads the disk and copies the data back to RAM. This takes more time than waking from a sleep state. Do that again and observe the power LED. If it goes off completely, it probably hibernates. If it goes yellow or is slowly blinking it sleeps.
      My ComputerSystem Spec
  3.    15 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by spapakons View Post
    Are you sure it sleeps? It might hibernate instead. Hibernation involves saving the RAM into hard disk and then switch off. When you switch it on again it reads the disk and copies the data back to RAM. This takes more time than waking from a sleep state. Do that again and observe the power LED. If it goes off completely, it probably hibernates. If it goes yellow or is slowly blinking it sleeps.
    The blinking power indicator means that the computer "should" be in sleep mode, and even if it was hibernating, I still have the problem of the machine not saving my session and data.
    The problem is no matter what happens, it doesn't save my session.
    I've been having Intel Graphics driver problems for a while now (used to BSOD when waking up from sleep; fixing memory preallocation fixed that). It's been working fine until after I reset my PC.
      My ComputerSystem Spec
  4.    15 Oct 2015 #4
    Join Date : Sep 2015
    Posts : 2,377
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Have you tried updating your Intel drivers? Skip manufacturer's site, go directly to Intel: Tablet, 2in1, Laptop, Desktop, Smartphone, Server, Embedded to get latest drivers.
      My ComputerSystem Spec
  5.    15 Oct 2015 #5
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    I've used the Intel Driver Update Utility. I install the only driver that pops up in "Latest", but as soon as I restart and start Windows Update, it automagically tries to update my "out of date" drivers.
    Windows Update automatically installs the manufacturer drivers, which override the generic Intel provided ones, being Windows 10 Home, it's pretty hard to stop it from installing faulty drivers.

    I'll uninstall the driver, than reinstall the generic again (this time from the Intel site) and I'll see if I can get it to work better.

    In the meantime, do you know if there is any BIOS option or Windows setting that might be at fault when suspending to RAM? Maybe a power option?

    Thanks again for you reply.
      My ComputerSystem Spec
  6.    15 Oct 2015 #6
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    I just installed the latest drivers (ver. 15.40.7.64.4279) from the Intel Download Center, but it didn't fix the problem. Windows also didn't waste any time updating the driver back to the manufacturer's provided one (10.18.15.4256).
    I'm starting to think this may be more of a power settings option, but I'll sit tight and see what people here can come up with here.
    Thanks guys.
      My ComputerSystem Spec
  7.    16 Oct 2015 #7
    Join Date : Sep 2015
    Posts : 2,377
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Search for Control and click to open the classic (desktop) Control Panel. Then click View by Large icons to see all controls. Click the Power Options and Change plan settings on the selected plan. Click Change advanced power settings to see them all. Expand Sleep and Allow wake up timers. Set that to disabled. See if your problem is solved.
      My ComputerSystem Spec
  8.    16 Oct 2015 #8
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    They were the first thing I checked. They were already turned off. I have also already set the hibernate timeouts to "Never". It still doesn't work.
    The thing is the PC stays asleep, but it just doesn't like waking up, like it has short-term memory loss or something and can't remember what it just did. Shutting it down and restarting it is shorter than suspending it then waking it. That may be something important, but we'll see.
    Thanks again.

    EDIT: I was just thinking it might be something with the RAM, although I'm not sure Windows sleep function is the same as Linux suspend to RAM. I'm guessing it is. Is there such a thing as RAM drivers? Or maybe it could have come loose inside the laptop shell itself.
      My ComputerSystem Spec
  9.    16 Oct 2015 #9
    Join Date : Sep 2015
    Posts : 2,377
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    RAM incompatibility can cause various symptoms. Did you ever upgraded your RAM? It could be that the memory modules are not fully compatible with your motherboard. No there are no drivers for RAM, it works as it is. Try changing RAM modules (borrow from a friend) and see if the problem fixes.
      My ComputerSystem Spec
  10.    17 Oct 2015 #10
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    I was thinking more like loose connections. I can't even access my battery in this thing, let alone the RAM modules. The entire laptop seems closed and I'm not really comfortable in taking apart something where I can't see what is underneath it.
    It still says there is 8.00 GB installed, so maybe the laptop is failing to provide power for the RAM modules as it stays asleep.
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Computer will not sleep.
Hi, I am having trouble getting my computer to sleep. Can someone please look at this for me?
Performance & Maintenance
Apps suspend when minimized, music stops
On my desktop, when I run a music app in Windows 10, say Plug radio or Tunein, it stops playing music after a second or two of being minimized. If I maximize, it starts playing again. If I change the volume with the keyboard, and the little pop up...
Software and Apps
Computer would boot from scratch after put to sleep
After upgrading to Windows 10 everything was going smooth, until few days ago I noticed that the sleep function is not working properly. After asked to sleep the computer will boot from scratch and all the unsaved data is lost. My computer is ASUS...
General Support
Welcome Screen Shows Twice While Starting / Booting Computer
Hi All, I have this issue since I performed the upgrade from windows 8.1 to windows 10 on two computer's. When I start either one of them, I'm presented with the 'Welcome Screen' two separate times within the time span of approximately 10...
User Accounts and Family Safety
Computer will not come out of sleep
My computer will not come out of sleep. When I hit a key or click the mouse, it will power for a moment and then appears to just turn off. I have to push the power button and completely boot up as if it was shutdown. I have checked my...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:48.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums