Computer starting from manufacturer boot animation after suspend/sleep

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  1. Posts : 11
    Windows 10 Home
       #1

    Computer starting from manufacturer boot animation after suspend/sleep


    Hey guys,
    I've had a problem where I would put my laptop to sleep, and when it wakes up it doesn't save my session; it's basically boots from scratch so when I log in it has to reload all background applications as well as restoring my open applications.
    I've posted this here because it may be related to the Intel HD Graphics 4400 driver I recently updated (with which I can't roll back, as I just reset the system).

    Any response associated with this question is appreciated.
    Thanks!
      My Computer

  2. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #2

    Are you sure it sleeps? It might hibernate instead. Hibernation involves saving the RAM into hard disk and then switch off. When you switch it on again it reads the disk and copies the data back to RAM. This takes more time than waking from a sleep state. Do that again and observe the power LED. If it goes off completely, it probably hibernates. If it goes yellow or is slowly blinking it sleeps.
      My Computer


  3. Posts : 11
    Windows 10 Home
    Thread Starter
       #3

    spapakons said:
    Are you sure it sleeps? It might hibernate instead. Hibernation involves saving the RAM into hard disk and then switch off. When you switch it on again it reads the disk and copies the data back to RAM. This takes more time than waking from a sleep state. Do that again and observe the power LED. If it goes off completely, it probably hibernates. If it goes yellow or is slowly blinking it sleeps.
    The blinking power indicator means that the computer "should" be in sleep mode, and even if it was hibernating, I still have the problem of the machine not saving my session and data.
    The problem is no matter what happens, it doesn't save my session.
    I've been having Intel Graphics driver problems for a while now (used to BSOD when waking up from sleep; fixing memory preallocation fixed that). It's been working fine until after I reset my PC.
      My Computer

  4. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #4

    Have you tried updating your Intel drivers? Skip manufacturer's site, go directly to Intel: Tablet, 2in1, Laptop, Desktop, Smartphone, Server, Embedded to get latest drivers.
      My Computer


  5. Posts : 11
    Windows 10 Home
    Thread Starter
       #5

    I've used the Intel Driver Update Utility. I install the only driver that pops up in "Latest", but as soon as I restart and start Windows Update, it automagically tries to update my "out of date" drivers.
    Windows Update automatically installs the manufacturer drivers, which override the generic Intel provided ones, being Windows 10 Home, it's pretty hard to stop it from installing faulty drivers.

    I'll uninstall the driver, than reinstall the generic again (this time from the Intel site) and I'll see if I can get it to work better.

    In the meantime, do you know if there is any BIOS option or Windows setting that might be at fault when suspending to RAM? Maybe a power option?

    Thanks again for you reply.
      My Computer


  6. Posts : 11
    Windows 10 Home
    Thread Starter
       #6

    I just installed the latest drivers (ver. 15.40.7.64.4279) from the Intel Download Center, but it didn't fix the problem. Windows also didn't waste any time updating the driver back to the manufacturer's provided one (10.18.15.4256).
    I'm starting to think this may be more of a power settings option, but I'll sit tight and see what people here can come up with here.
    Thanks guys.
      My Computer

  7. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #7

    Search for Control and click to open the classic (desktop) Control Panel. Then click View by Large icons to see all controls. Click the Power Options and Change plan settings on the selected plan. Click Change advanced power settings to see them all. Expand Sleep and Allow wake up timers. Set that to disabled. See if your problem is solved.
      My Computer


  8. Posts : 11
    Windows 10 Home
    Thread Starter
       #8

    They were the first thing I checked. They were already turned off. I have also already set the hibernate timeouts to "Never". It still doesn't work.
    The thing is the PC stays asleep, but it just doesn't like waking up, like it has short-term memory loss or something and can't remember what it just did. Shutting it down and restarting it is shorter than suspending it then waking it. That may be something important, but we'll see.
    Thanks again.

    EDIT: I was just thinking it might be something with the RAM, although I'm not sure Windows sleep function is the same as Linux suspend to RAM. I'm guessing it is. Is there such a thing as RAM drivers? Or maybe it could have come loose inside the laptop shell itself.
      My Computer

  9. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #9

    RAM incompatibility can cause various symptoms. Did you ever upgraded your RAM? It could be that the memory modules are not fully compatible with your motherboard. No there are no drivers for RAM, it works as it is. Try changing RAM modules (borrow from a friend) and see if the problem fixes.
      My Computer


  10. Posts : 11
    Windows 10 Home
    Thread Starter
       #10

    I was thinking more like loose connections. I can't even access my battery in this thing, let alone the RAM modules. The entire laptop seems closed and I'm not really comfortable in taking apart something where I can't see what is underneath it.
    It still says there is 8.00 GB installed, so maybe the laptop is failing to provide power for the RAM modules as it stays asleep.
      My Computer


 
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