Windows 10: display problems after W10 upgrade from W7 home premium;


  1. Posts : 3
    windows 7 home premium (64bit)
       24 Sep 2015 #1

    display problems after W10 upgrade from W7 home premium;


    Have twice tried to go to W10 from W7 home premium (64 bit)on my gateway DX4300 w AMD phenom II X64 2.60 GHz and 8GB RAM. Integrated ATI Radeon 3200HD graphics. Both times same problems. 1. Display no longer fills entire monitor screen and I cannot find a scaling adjustment in the Catalyst software to change it. There is a 1" black border around the entire monitor screen.
    2.Google Chrome will not open but IE does work.
    Because of these problems I have gone back to my original OS. Any suggestions. I can't find any updated graphics drivers on the AMD/ATI website.
      My ComputerSystem Spec

  2.   My ComputerSystem Spec


  3. Posts : 3
    windows 7 home premium (64bit)
    Thread Starter
       06 Oct 2015 #3


    Thanks for the info - sorry about the delay in replying. Should I install the new drivers before switching over to W10 (currently running W7 home premium) or switch to W10 and then do the new Radeon driver install?
      My ComputerSystem Spec


  4. Posts : 2,231
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       06 Oct 2015 #4

    First upgrade to Windows 10 again and then install new drivers. Its safer, otherwise upgrade may fail. Your Chrome version might not be compatible with Windows 10. Install new version when in Windows 10. No need to uninstall old version it will upgrade to the new version.

    When desktop doesn't fill the screen this means two things:

    1) Current resolution is not native to the monitor. In that case change resolution to the native of your monitor. When you upgrade the graphics driver this is done automatically. Of course it has to be OEM driver to allow all possible display resolutions. If it is a Microsoft driver it supports only "standard" resolutions and your monitor's native may be non-standard. So install AMD driver first. Then change resolution if necessary.
    2) Current resolution is native but is implemented differently in Windows 10 (different timing method etc). In that case you have to select AUTO from the monitor controls (for LCD monitors) to adjust automatically to the new implementation. If your monitor is an old CRT you have to manually adjust it from the controls. If it is a TV then it either has an AUTO as well in its menu, or you can press the picture size button a couple of times until you get a full screen. I currently use a TV as monitor and almost every time I switch it on I have to change the picture size again to fill the screen.
      My ComputerSystem Spec

  5.    06 Oct 2015 #5

    phil7784 said: View Post
    Thanks for the info - sorry about the delay in replying. Should I install the new drivers before switching over to W10 (currently running W7 home premium) or switch to W10 and then do the new Radeon driver install?

    spapakons said: View Post
    First upgrade to Windows 10 again and then install new drivers.
    When you upgrade to Windows 10, it's just going to put the Windows 10 drivers on that are not 100% compatible, so you are just going to have to install the AMD Legacy drives in Windows 10 anyway, regardless of whether or not you had them installed in Windows 7.
      My ComputerSystem Spec


  6. Posts : 2,231
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       07 Oct 2015 #6

    Yes, when you upgrade Windows it looks at the driver versions. It always installs a "newer" driver either from the local database (built-in) or from Windows Update. This "newer" version has higher version number than the old driver but almost always (there are exceptions) it is a Microsoft driver, not OEM. The rule is that a Microsoft driver offers only basic functionality, not all the features the device is capable of and hence it is not making great use of your expensive hardware. In the case of a graphics driver, it displays 2D graphics and has limited support for 3D. Even the desktop resolution is limited to standard modes, such as 1024x768, 1280x800 etc. If your monitor's native resolution is non-standard you don't get a sharp image and it may even not fill the entire screen as it doesn't scale properly. So I always prefer to download OEM drivers and replace any Microsoft driver, unless it is a weird device with a hard-to-find OEM driver. It is far better to install an old but full-feature OEM driver than a "new" but limited Microsoft driver. This is especially true when compatibility and performance matters most, as in the chipset, graphics and audio drivers. I always make sure they are OEM. And because upgrading Windows can incur incompatibilities (same driver behaves differently between windows versions) the best is to install drivers after the upgrade is complete.
      My ComputerSystem Spec


  7. Posts : 3
    windows 7 home premium (64bit)
    Thread Starter
       07 Oct 2015 #7

    phil7784 said: View Post
    Thanks for the info - sorry about the delay in replying. Should I install the new drivers before switching over to W10 (currently running W7 home premium) or switch to W10 and then do the new Radeon driver install?
    Thanks for the replies. I was unable to get through the procedure successfully. Have gone back to W7 and will stay there
      My ComputerSystem Spec


  8. Posts : 2,231
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       07 Oct 2015 #8

    Well, if you have a spare disk you can install Windows 10 now and see how it goes. You can also install it in a virtual machine. When comfortable and you have gathered all necessary drivers beforehand, you may go for the upgrade again.
      My ComputerSystem Spec


 

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