Can only use "Microsoft Basic Display Adapter" as my graphics driver

UnknownAK · 22 Sep 2015

AMD do not seem to store archived versions of older drivers. I managed to find a site with the 15.7 driver however it would only install Catalyst Control Centre and not the actual driver itself. I am unsure as to which was my last working driver as I don't think I kept my driver up to date much until I installed 15.7.1 I presume I was using the 15.6 driver, however I cannot be sure. I do have a version of that driver installed however I tried reverting back to that when I was still using Windows 7. I will give it a shot running that.

The main reason I haven't tried using a lot of older drivers is because all drivers except 15.7.1 and 15.8 are listed as not being supported by Windows 10 and are reported as causing a lot of issues.

Also I ran a program named WhoCrashed and I took a screenshot of what it was picking up as the cause of faults, it is almost the same information as bluescreenviewer however it makes it more understandable:

Can only use "Microsoft Basic Display Adapter" as my graphics driver-123123123.png

jds63 · 22 Sep 2015

Taught me to keep my old drivers on a external device for reasons like that. So many posts and issues i seen in past with AMD Catalyst drivers. Would be a slim chance was something else, other then those drivers, maybe a conflict with another driver on system.

Sure Event Viewer shows similar.

TV2 · 22 Sep 2015

Have you turned off Windows automatic driver updates (Device Installation Settings)?
1. Search : Device > choose: Device Installation settings
2. Select: “No, let me choose what to do”
3. Uncheck: Always install the best driver software from MS

The reason I ask is that if you are completely removing the old driver then you should be ready to install any compatible driver, regardless of its age. The fact that you can only install the control panel makes me think that a more recent driver is already installed. If Windows is finding and installing the newest driver each time you restart that could explain your symptom.

UnknownAK · 22 Sep 2015

Okay so I went into the device settings and noticed that mine was setup as this:

Can only use "Microsoft Basic Display Adapter" as my graphics driver-14114124.png

This explains where the rogue Catalyst Control Centre kept appearing from whenever I uninstalled driver and then restarted. I will try installing 15.6 when I get home from university tomorrow. Also just a quick question, is it safe to install drivers using Device Manager (ie by clicking update driver and then manually selecting the catalyst driver folder)? This seemed to be the only way for me to install anything that isn't a windows 10 version as the option to install the driver will simply not be listed on the installer.

CountMike · 23 Sep 2015

UnknownAK said:

Okay so I went into the device settings and noticed that mine was setup as this:

This explains where the rogue Catalyst Control Centre kept appearing from whenever I uninstalled driver and then restarted. I will try installing 15.6 when I get home from university tomorrow. Also just a quick question, is it safe to install drivers using Device Manager (ie by clicking update driver and then manually selecting the catalyst driver folder)? This seemed to be the only way for me to install anything that isn't a windows 10 version as the option to install the driver will simply not be listed on the installer.

Yes. it's safe, as a matter of fact sometimes it's the only way.
BTW. I collected many AMD drivers from long time ago, if you need a specific version I can send it to you.

UnknownAK · 23 Sep 2015

I had the 15.6 beta driver saved on my pc so i tried that but the error persisted.

Just to make sure, are these settings okay for my R9 280x, I think they are okay:

Can only use "Microsoft Basic Display Adapter" as my graphics driver-afterburner.png

Also CountMike, any old driver versions would be most welcome. Preferrably 15.5/15.6 stable drivers would be good to test with. I presume the original driver I had was either 15.5 or 15.6 before I updated to 15.7.1

UnknownAK · 23 Sep 2015

The issue seems to change depending on what quality I am viewing. For example If I am watching a standard 1080p (or lower) video on youtube I will not get the display driver stopped responding error, however I will get the audio glitches instead. It seems anything above 30fps causes the "Display driver stopped responding" error however as mentioned before high fps games don't cause the issue at all. I would love this to just be a simple "replace this component" fix but it doesn't look like It's gonna be this way.

I seem to be able to watch videos out of fullscreen for a while however it seems that after a while it will start causing the audio errors and error messages. This is initially why I thought it was a component overheating as it will start to happen more frequently the longer my PC is turned on. Even just viewing the page for this forum will sometimes give me the error message.

Joergi · 23 Sep 2015

Above you wrote that you do not know, which driver exactly you were using before you switched to 17.5. Maybe try something even older? (I know that is not ideal with regards to Windows 10 compat, but who knows, maybe it helps.) Old versions of Windows, Mac and Linux Software, Apps & Abandonware Games - Download at OldVersion.com might have according versions - although I have only found an old version from 2010 on that site.

Apart from that: Have yo already checked, if other people have the same problem? With most issues, you are not alone. Maybe what others did, helps you as well...

UnknownAK · 23 Sep 2015

Joergi said:

Above you wrote that you do not know, which driver exactly you were using before you switched to 17.5. Maybe try something even older? (I know that is not ideal with regards to Windows 10 compat, but who knows, maybe it helps.) Old versions of Windows, Mac and Linux Software, Apps & Abandonware Games - Download at OldVersion.com might have according versions - although I have only found an old version from 2010 on that site.

Apart from that: Have yo already checked, if other people have the same problem? With most issues, you are not alone. Maybe what others did, helps you as well...

I have looked it up and a lot of people do have these same problems however most are solved by things I have already tried such as adding a TdrDelay or cleaning drivers before installing new ones. 15.7.1 seems to be a driver causing a lot of issues but most people reported that switching back to 15.7 fixed it, I have already tried 15.7. If their problems were not resolved a lot of forums were just left with no reply so I have no idea if they managed to fix it themselves or if they still have this problem to this day.

I have tried pretty much every suggestion I have seen and I have had this issue for a month now so it has been a month of researching a good couple hours everyday before I finally gave up and just left it for the night only to try again the next day.

There are so many things people list as the cause for this error but it would be impossible for me to do all those things. Some of them were:

Replaced Hard drive
Replace motherboard
Replace power supply
Replace graphics card
Replace RAM

Following that advice essentially means you buy an entirely new PC to fix 1 problem....

Dch48 · 23 Sep 2015

What I would do is completely get rid of afterburner and any and all other tweaking or overclocking stuff and run the card at stock settings. That would probably eliminate the problems.