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  1. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       28 Sep 2015 #51

    However I tried putting my card in my dad's PC and for some reason it works in his PC. I really want to just order a new card but my dad is determined that it has to be some other issue which is infuriating
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 284
    W10 Home
       29 Sep 2015 #52

    Your card is under Sapphire 2-year warranty.
    You could send it back by RMA and they will send you a new one, usually with no questions asked.
    SAPPHIRE Technology

    You do not need to 'break' electronic components, sometimes they are just defective. And defects do not need to be glaring or obvious. A defective graphics card can exhibit many different symptoms in different systems.

    An explanation as to why your Dad's PC does not show any of your symptoms is that his PC is a different environment - not running the same software, different OS settings, different hardware, many things could be different.
    The only fact that matters is that his graphics card in your system works without problems.
    As long as you have thoroughly tested it under all conditions that made yours crash then you can be confident you have found the problem.
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 97
    Dual boot: Win 10 Home; Win 8.1 Pro
       29 Sep 2015 #53

    TV2 said: View Post
    Your card is under Sapphire 2-year warranty.
    You could send it back by RMA and they will send you a new one, usually with no questions asked.
    SAPPHIRE Technology

    You do not need to 'break' electronic components, sometimes they are just defective. And defects do not need to be glaring or obvious. A defective graphics card can exhibit many different symptoms in different systems.

    An explanation as to why your Dad's PC does not show any of your symptoms is that his PC is a different environment - not running the same software, different OS settings, different hardware, many things could be different.
    The only fact that matters is that his graphics card in your system works without problems.
    As long as you have thoroughly tested it under all conditions that made yours crash then you can be confident you have found the problem.

    +1

    Send it back. Unless you regularly do AnandTech level teardowns and reviews there's no point in stressing out over this. You isolated the problem to the Sapphire Card.

    If you can't fix it, and it's under warranty send it back. If it turns out to not be the card when you get the new one back you'll have the same issues, and plenty of opportunity to stress out about it then. Why do the stressing unnecessarily now?
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 610
    W10
       30 Sep 2015 #54

    It is amazing how much work you spent trying to solve the issue. What a shame, that there obviously is no better solution!
      My System SpecsSystem Spec


  5. Joined : May 2015
    Posts : 1,372
    Win 10 14393.51
       30 Sep 2015 #55

    UnknownAK said: View Post
    Okay I tried out my Dad's card and it works fine and doesn't cause any of the issues even using the same 15.7.1 driver version. I am unsure as to how the graphics card has been damaged considering I was able to play borderlands on it with no issue but Terraria would make it crash. I will just have to look for a new card to buy as a replacement. It is a shame that I will have to buy another but at least I know the cause so I can right it.
    What is your father's card? Same sort or another?

    I hope that your Sapphire card is in fact defective, and that a replacement will not behave exactly the same.
      My System SpecsSystem Spec


  6. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       02 Oct 2015 #56

    I don't know the exact make of my Dad's card but I know its an AMD 7800 series card.

    I am currently looking at the return policy for the site I bought my card from so hopefully i should be able to send it back and get a replacement
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       02 Oct 2015 #57

    bobkn said: View Post
    What is your father's card? Same sort or another?

    I hope that your Sapphire card is in fact defective, and that a replacement will not behave exactly the same.
    Sounds right, as said in parts by TV2. Could be some other conflict in your system with that specific card, software ,drivers, OS, could be many other reasons and sending it back they most likely will not find an issue with it. Put back same card checked out or a replacement and your at square one. Hope this is the correct solution as we do not know all about Dad's PC. Not going against what others know here and suggested so far, just say good luck whatever the outcome is and you decide.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 284
    W10 Home
       02 Oct 2015 #58

    While the store you actually bought your card from may have a return policy, it is most likely 30 days or so. You are warrantied through Sapphire for 2 years. That is where you should be sending the RMA request.

    Be sure to follow all of the instructions they give you for a Return Merchandise Authorization (RMA) exactly.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 284
    W10 Home
       02 Oct 2015 #59

    This just occurred to me: you could ask your dad if he wants to switch cards.
    Especially if he insists there is nothing wrong with yours!
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       06 Oct 2015 #60

    For the past couple of days I have been using my Dad's graphics card and it has not caused the issue once. I've decided to try a few other tests just to make sure that it isn't some other component.

    Today I plugged both my Dad's PC and my own in and then used the PSU cables from my dad's power supply to plug into my graphics card whilst it was in my PC. This was just to make sure that it wasn't the PSU failing but the error still persisted even with my Dad's PC which is an 850w rather than my own 750w.

    My Dad has a spare hard drive so he is going to wipe that and install Windows 10 on it at some point, so I can test using that to see if the error still happens. If it does then I will most likely just buy a new card, I may send mine back for a replacement but I am unsure.
      My System SpecsSystem Spec


 
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