Can only use "Microsoft Basic Display Adapter" as my graphics driver

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  1.    21 Sep 2015 #11

    The following is a standard post I've been using over at SevenForums for years. While there may be minor differences in Windows 10 error messaging, the basic principles remain the same.
    Check it out and you can use it as a checklist to test all possible causes of your TDR failures.
    (When I have time I will update this post for TenForums)


    "Display driver xxxxx stopped responding and was recovered"

    Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

    There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

    There are numerous reports of hardware solutions to TDR's. The most common are:

    • Poor Cooling
    • Problems with the power supply
    • Overclocking Issues
    • Bad System memory or incorrect memory timings
    • Defective PC Components

    The order you do the diagnostics is not all that important. My personal strategy is to do the cheap & easy stuff first, the cheap & harder stuff next, and then the stuff that costs last. But whatever order you do it in you need to check or confirm the following:

    Poorly written software and games will cause TDRs. But if this were the case it would affect lots of people, not just a few. Check the game's website & forums for patches and tips.
    See if other people in the forums are having the same problem and if they were able to solve it and how.
    You could also be asking too much of your video card. Check to see if your video card is tested and recommended for the game/program. Test the game at reduced settings.

    It helps if you can isolate the actions that trigger the TDR. Most often it will be an application using 3D graphics. But if the incidents occur constantly it would point more towards defective hardware. If it happens more specifically (just when running Game X) it points towards overheating, settings, software, or driver issues.

    You need to eliminate the possibility that your computer has a global problem. You can use a program like Prime95 to stress test your system.
    You can run the "Stress Test" for a few hours or overnight. This will not tell you what the problem is, but it is helpful to uncover any issues your system has with instability and cooling.

    Running a video intensive game for hours can generate some serious heat and overheating will cause video errors. You can check your temps by looking at your BIOS readings or use a free program like Speedfan .
    A real easy test is to just pull the side panel(s) off your case (You can also blow a house fan directly into the open case) and see if the problem goes away or gets better. If it does then the issue is definitely overheating. If you are overheating you need to look at installing some cooling upgrades. You want to look at ventilating the case (more or bigger fans), Upgrade your case to a larger gaming case (lots of fans, water-cooling), etc.
    There are free utilities like BurninTest that you can use to test your system's cooling capability. Caution is recommended using these types of programs.

    Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all old video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!).
    After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using this generic Windows driver.
    You can then install the latest drivers for your card (or try older drivers).
    See This Tutorial:

    Look in Device Manager and make sure there are no problem devices (yellow ! icon). Correct these by loading the correct drivers or disable the problem device and see if the video problem goes away.

    Reseat video card and memory modules. Make sure the contacts are clean. Check all the electrical connections.

    In BIOS, check the listed voltages against the manufacturer recommended specs. Reset the voltages to factory defaults and see if the video problems disappear.

    Memory errors can cause video problems. Run a program like Memtest86+ for at least 3 passes to see if there are any memory errors. .
    You can also test for a bad memory module by installing one stick in Slot 1 and testing, and then switch it out for the next stick, etc.
    When populating all of the RAM slots on a motherboard it is sometimes necessary to go into the BIOS and increase the voltage to the RAM slightly to obtain a stable system.

    Overclocking can be a trial and error process. The clocks and/or multipliers you set or change for CPU, Memory, or GPU could be unstable. Eliminate this as a possibility by resetting these to their BIOS defaults to see if that clears the video problems. The simplest way to do this is to "Restore Bios Defaults", or “Clear CMOS”.

    Some people have reported that by going into the video cards control panel and "down-clocking" the cards performance settings they were able to clear up the TDRs. Since W7 does not seem to tolerate any hiccups in the GPU, this would allow you to run a poor performing card in the W7 environment.
    So for instance, you could set the GPU clock from a 777 MHz factory setting to 750MHz, and the ram clock from a 1126MHz factory setting to 1050Mhz, or similar small change for your particular card.

    Check you motherboard manufacturer’s website for an updated BIOS. An updated BIOS may correct an unstable condition, particularly if it says the newer BIOS corrects memory errors or has bug fixes. You could also try loading the BIOS defaults.
    Caution is recommended when updating (flashing) a BIOS. The safest way to do so is from the update utility within the BIOS. Follow instructions carefully.
    While you are there, check the motherboard manufacturers forums to see if others are having issues with the same board.

    Eliminate Power Management settings as a possible cause, especially if you are working with a laptop. These settings could be particularly important if the issue is in playing games.
    Go to Control Panel > Hardware & Sound > Power Options. Under "Select a Power Plan" you will find that "Balanced" is the default setting.
    At the bottom you will see a Down arrow next to "Show Additional Plans". Click that and select "High Performance". See if the TDR issue is affected.
    Alternately, you can click "Change Plan Settings" next to the "Balanced" plan and change the setting to "Never" put the computer to sleep (This is the default on a desktop) and/or change when the display is turned off as a test.

    You need to know that your power supply is delivering sufficient power. Power supply problems are the most common cause of video problems, especially using high end cards.
    Check the power supply's amperage ratings. Be sure it has the ample amperage for your video card and the rest of the system.
    You can test the supply with multimeter to measure for a steady 12v to the card's power connectors. (The only true way to test a power supply would be to use the very expensive diagnostic equipment used in labs). But for us regular folks: I tested my power supply by hooking up my multimeter to the PCI-E connectors that I was using to power my video card (I used a spare pair from the power supply to run the card while I was testing). I then observed the meter while I used the computer, first watching the voltage, then the amps, to see if there was any drop-off or erratic behavior while booting or using the computer. My readings were rock solid. So I declared my power supply good.
    Otherwise you need to replace the supply to eliminate this possibility. Or borrow one from another computer.

    I suspect that a video card must perform flawlessly to operate in a Windows 7 environment and run the most recent games. If you tried all the above diagnostics and no problems were found then that leaves you with only one possibility: a defective video card. Some brands and models have the problem more consistently than others. You could check their forums for clues.
    You could try your card in another computer running W7 to see if the problem goes along with the card.
    You could try a different card in your computer. I bought an inexpensive card to use. My TDR's disappeared using a "lesser" card. Or borrow a card from another computer.
    Otherwise RMA or replace the card.

    TDR complaints have come from PC owners running virtually every PC configuration. They occur regardless of which video engine, manufacturer, driver, or system used. They are too numerous to write off as a random problem, but at the same time if people are getting their systems to run correctly using the same hardware and software that you are then it follows that your problem must be solvable.

    More Info Here:
    NVIDIA Statement on TDR Errors - NVIDIA Forums
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  2. PlatypusKnight's Avatar
    Posts : 105
    Dual boot: Win 10 Home; Win 8.1 Pro
       21 Sep 2015 #12

    I will say I had a similar issue, that I resolved by using the Windows 10 Hide Update Utility to re-mediate.

    I uninstalled the offending drivers, hid them, and installed the driver I knew my system would use.

    Please do an image backup before doing this. On one of my attempts, my rig wouldn't boot back up.

    I'm having a similar issue right now. Microsoft installed the generic disk controllers, and won't allow me to use the Intel Drivers I would prefer to use.

    Installing the Intel Drivers blue screens my rig. Uninstalling the generic drivers leaves me with an unbootable system. Caught between a rock and a generic place.
      My ComputerSystem Spec

  3.    21 Sep 2015 #13

    I tried underclocking my GPU and the problem still resides. I'm not sure if this helps at all but when I'm watching videos and it is about to crash/BSOD the audio will buzz and freeze for a split second, as will the video.

    Even tried resetting my bios settings to default but still no luck

    When using the drivers It will crash extremely frequently (every few minutes/seconds) depending on the task I am running. Videos do it really quickly whilst web pages will do it spontaneously
    Last edited by UnknownAK; 21 Sep 2015 at 15:12.
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  4.    21 Sep 2015 #14

    Newer Graphics drivers contain an audio driver also. So the fact that audio is affected can still be a sign of a bad graphics driver.

    But if your games are using the on board or a dedicated audio chip and this happens it can indicate a problem with either the graphics card, audio card, or the motherboard.

    How many things on that list have you tried/tested already?
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  5.    22 Sep 2015 #15

    Other than swapping out my motherboard I'm really not sure how I could test it.

    Could the audio card really be video related BSOD?

    I stress tested the graphics card so surely it would have caused the crashes/errors whilst stress testing it?
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  6.    22 Sep 2015 #16

    Baring HW issues and considering many drivers were tried, maybe you should clean up all the leftovers with : Download Display Driver Uninstaller - MajorGeeks in safe mode and than try to install latest drivers.
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  7.    22 Sep 2015 #17

    Every single time I have tried a different driver I have used DisplayDriverUninstaller. Sadly it doesn't aid in fixing my problem
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  8.    22 Sep 2015 #18

    UnknownAK said: View Post
    Other than swapping out my motherboard I'm really not sure how I could test it.

    Could the audio card really be video related BSOD?

    I stress tested the graphics card so surely it would have caused the crashes/errors whilst stress testing it?
    If your monitors are hooked up with HDMI, then the system uses the audio drivers included in the graphics driver. If you can, try using a DVI connection for the video and plug the speakers into the sound ports on the M/B. That's if you have discrete speakers and they are not built into the monitor.
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  9.    22 Sep 2015 #19

    My main monitor is hooked up via a DVI cable, only my second monitor is connected via HDMI and I have already tried unplugging that before and it made no difference.

    Also I am not using speakers for my PC. I use a headset which is directly plugged into the back of the PC in the green and pink ports as standard.
      My ComputerSystem Spec

  10.    22 Sep 2015 #20

    I see that you have already tried a number of things. But I am missing one thing:

    You say that you know, with which driver version, still under Windows 7, the problems began. Have you ever tried installing an older driver again? It will then not be the newest one (obviously), but I mean, after all, with an older driver the problem did not happen...
      My ComputerSystem Spec

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