Windows 10: AMD Radeon Mobility 5xxx and Windows 10 just NOT working with me !

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  1.    18 Sep 2015 #1

    AMD Radeon Mobility 5xxx and Windows 10 just NOT working with me !


    Hi everybody,

    I am not able to get my AMD Radeon mobility 5730 to work with windows 10. I just upgraded from windows 7 professional yesterday and I've been at it since then. I've tried many fixes that I found on the internet and NOTHING works. So I am almost about to rollback, unless I solve this thing (I have too much work to do and I have no time for these problems).

    The problem :
    ---------------
    - I get the black screen while installing drivers for my graphics card. I've tried many versions, from the latest : 15.8 (beta) all the way done to the drivers for windows 8.1. Yes, that includes also the versions : 15.7 and 15.7.1
    - The only way that I can get into windows 10 is after I use the AMD CLEANUP UTILITY. After running this, the device
    manager shows me only : 'MICROSOFT BASIC DISPLAY ADAPTER' and I can work on the laptop.

    What I've found out so far:
    ------------------------------
    While installing the drivers, which are supposed to be compatible, the screen just goes BLACK and I have to do a hard reset in order to be able to work, or PLUG MY TV IN through the HDMI port. So then I end up with a picture on my TV, while the laptop screen stays BLACK.

    Going into safe mode and going into the device manager now shows that windows recognizes the : MOBILITY RADEON 5000. The problem however is, that it doesn't make any difference, since I am still stuck with the problem.

    Am I destined to just go back to windows 7 ? To be honest : it's ridiculous that I've been working on this for the last 2 days, without getting any work done.

    Anyone know a solution ?

    Thanks in advance,
    Lex
      My ComputerSystem Spec

  2.    18 Sep 2015 #2

    In my experience, Windows Basic Adapter means that Windows Update can't find a driver for your video chipset, so it installs this generic one by default. I had a similar problem with an older laptop with an Intel video chipset. Worked fine in Win7 but Win10 could not find any driver for it. I gave up and went back to Win7. Not every Win7 machine can be upgraded to Win10 successfully -- regardless of what the Win10 Compatibility Appraiser tool tells you.
      My ComputerSystem Spec

  3.    18 Sep 2015 #3

    Mark Phelps said: View Post
    In my experience, Windows Basic Adapter means that Windows Update can't find a driver for your video chipset, so it installs this generic one by default. I had a similar problem with an older laptop with an Intel video chipset. Worked fine in Win7 but Win10 could not find any driver for it. I gave up and went back to Win7. Not every Win7 machine can be upgraded to Win10 successfully -- regardless of what the Win10 Compatibility Appraiser tool tells you.

    Thanks for your reply Mark ... I just learned that it's possible to do a clean windows 10 install after upgrade as well... I'm wondering though if I should, since I don't want to run into the same problems. ... Any idea?
      My ComputerSystem Spec

  4.    18 Sep 2015 #4

    LexG said: View Post
    Thanks for your reply Mark ... I just learned that it's possible to do a clean windows 10 install after upgrade as well... I'm wondering though if I should, since I don't want to run into the same problems. ... Any idea?
    A clean install erases the contents of the partition and reinstalls Win10. All of the data, settings, and applications are gone.

    While it's POSSIBLE that a clean-install, since it's not retaining or reusing any existing drivers, actually MIGHT find the right driver for your video chipset and install it ... however ... Windows Update is supposed to find the right drivers anyway -- and since WU didn't do it, my guess is that a clean-install won't do it, either.
      My ComputerSystem Spec

  5.    19 Sep 2015 #5

    Mark Phelps said: View Post
    A clean install erases the contents of the partition and reinstalls Win10. All of the data, settings, and applications are gone.

    While it's POSSIBLE that a clean-install, since it's not retaining or reusing any existing drivers, actually MIGHT find the right driver for your video chipset and install it ... however ... Windows Update is supposed to find the right drivers anyway -- and since WU didn't do it, my guess is that a clean-install won't do it, either.
    I just went back to windows 7 ... after 3 days of fooling around with all kinds of combinations of fixes, start up sequences and more, I decided that the problem is simple : the AMD drivers and Windows 10 are just incompatible and it's all not worth the headache ...
      My ComputerSystem Spec


  6. Posts : 2,231
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       20 Sep 2015 #6

    Don't panic! First confirm the exact model of your graphics card with a utility such as Aida64. Remember that mobile models frequently require different Catalyst installers than their desktop counterparts. So I would first try to find a Windows 10 driver for the mobile model, not the desktop, or a Windows 8 driver if 10 is not available. In worst case I would try to manually update the driver with the desktop counterpart model without running the AMD installer and see what happens. As for the monitor, you might have to go to Device Manager, after you have successfully installed the graphics driver, and change (update the driver) to Generic PnP monitor. This could help with the black screen.

    So go ahead, determine the exact model of your graphics card and then find drivers for it.

    Beware: Some notebooks have dual graphics cards! One Intel for general display and an AMD for 3D graphics. Check with Aida64 if you are in this case. Needless to say you must also install the Intel driver!
      My ComputerSystem Spec

  7.    20 Sep 2015 #7

    spapakons said: View Post
    Don't panic! First confirm the exact model of your graphics card with a utility such as Aida64. Remember that mobile models frequently require different Catalyst installers than their desktop counterparts. So I would first try to find a Windows 10 driver for the mobile model, not the desktop, or a Windows 8 driver if 10 is not available. In worst case I would try to manually update the driver with the desktop counterpart model without running the AMD installer and see what happens. As for the monitor, you might have to go to Device Manager, after you have successfully installed the graphics driver, and change (update the driver) to Generic PnP monitor. This could help with the black screen.

    So go ahead, determine the exact model of your graphics card and then find drivers for it.

    Beware: Some notebooks have dual graphics cards! One Intel for general display and an AMD for 3D graphics. Check with Aida64 if you are in this case. Needless to say you must also install the Intel driver!


    No panic here spapakon , just annoyance. I don't think that using aida is necessary, since I already know what card I have - namely : AMD Radeon mobility HD 5730. The drivers I've tried all list this card in the compatibility list. It is just not working. I've tried all versions, from 15.8 (beta) all the way down to the windows 8.1 drivers.
      My ComputerSystem Spec


  8. Posts : 2,231
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       20 Sep 2015 #8

    Well, let's make sure you downloaded the correct Catalyst version. As I said before, this is DIFFERENT for mobile and for desktop AMD graphics cards. So, go to AMD's site, select Drivers+Support, Drivers+Download Center. Then go to the Manually select your driver section. Since you have a notebook, the correct choices are Step 1: Notebook graphics, Step 2: Radeon HD series, Step 3: Mobility Raden HD 5xxx series, Step 4: Windows 10 64-bit. Now go to Step 5: Display results. Download version 15.7.1 and try installing it. If you get a black screen, connect your TV and go to Device Manager. See what the monitor is. Try changing it to Generic PnP monitor. Also try switching the monitors by pressing the key combination (in some notebooks it is FN+F5, yours may vary) and see if you can get a picture at the notebook monitor. As a last resort load Catalyst Control Center and check the monitor section. You may also need to install a utility to activate key combinations, see notebook's site.

    Have you seen these?

    Release Notes

    ContentMain4


    ​ ​Download Full Release Notes

    • This driver is not intended for use on AMD products running in Apple Boot Camp platforms. Users of these platforms should contact their manufacturer for driver assistance​.
    • When installing the AMD Catalyst™ Driver for Windows® operating system, the user must be logged on as Administrator, or have Administrator rights to complete the installation of the AMD Catalyst™ Driver.
    • The AMD Catalyst™ 15.7.1 Software Suite requires Windows® 7 Service Pack 1 to be installed.
    • The AMD Catalyst™ 15.7.1 Software Suite requires Microsoft® .NET Framework 4.5 to be installed. Microsoft .NET Framework 4.5 is included in all AMD Catalyst™ packages.
      My ComputerSystem Spec

  9.    21 Sep 2015 #9

    spapakons said: View Post
    Well, let's make sure you downloaded the correct Catalyst version. As I said before, this is DIFFERENT for mobile and for desktop AMD graphics cards. So, go to AMD's site, select Drivers+Support, Drivers+Download Center. Then go to the Manually select your driver section. Since you have a notebook, the correct choices are Step 1: Notebook graphics, Step 2: Radeon HD series, Step 3: Mobility Raden HD 5xxx series, Step 4: Windows 10 64-bit. Now go to Step 5: Display results. Download version 15.7.1 and try installing it. If you get a black screen, connect your TV and go to Device Manager. See what the monitor is. Try changing it to Generic PnP monitor. Also try switching the monitors by pressing the key combination (in some notebooks it is FN+F5, yours may vary) and see if you can get a picture at the notebook monitor. As a last resort load Catalyst Control Center and check the monitor section. You may also need to install a utility to activate key combinations, see notebook's site.

    Have you seen these?

    Release Notes

    ContentMain4


    ​ ​Download Full Release Notes

    • This driver is not intended for use on AMD products running in Apple Boot Camp platforms. Users of these platforms should contact their manufacturer for driver assistance​.
    • When installing the AMD Catalyst™ Driver for Windows® operating system, the user must be logged on as Administrator, or have Administrator rights to complete the installation of the AMD Catalyst™ Driver.
    • The AMD Catalyst™ 15.7.1 Software Suite requires Windows® 7 Service Pack 1 to be installed.
    • The AMD Catalyst™ 15.7.1 Software Suite requires Microsoft® .NET Framework 4.5 to be installed. Microsoft .NET Framework 4.5 is included in all AMD Catalyst™ packages.
    Ok, I have decided to give it another try and I found out something new. The problem of the black screen has to do with the brightness setting. I started raising the brightness on by using the Function keys and suddenly the screen popped up.

    Now I am left with a brightness problem, namely : the brightness cannot be adjusted. The screen brightness stays fixed, but when I lover the indicator on the brightness bar, the screen will go completely black when it reaches a certain point.

    I have now tried installing all kinds of version of the driver once more, but the problem persists. Once I uninstall all AMD drivers however, the brightness adjustment levels work fine.

    Any idea's ?
      My ComputerSystem Spec


  10. Posts : 2,231
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       21 Sep 2015 #10

    To adjust the brightness go to Control Panel, Power Options and click Change plan settings. Then click on the Change advanced power settings. Go down and you should find the screen settings. This is valid for Windows 8.1, I hope it is not too different for Windows 10. Also you may have to install some utility to enable the key combinations, check notebook's manufacturer site.
      My ComputerSystem Spec


 
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