Windows 10: AMD Radeon Mobility 5xxx and Windows 10 just NOT working with me !

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  1.    21 Sep 2015 #11

    spapakons said: View Post
    To adjust the brightness go to Control Panel, Power Options and click Change plan settings. Then click on the Change advanced power settings. Go down and you should find the screen settings. This is valid for Windows 8.1, I hope it is not too different for Windows 10. Also you may have to install some utility to enable the key combinations, check notebook's manufacturer site.

    Same problem in the power options. Whenever the brightness goes lower than around 75%, the screen goes black. Above that point doesn't make the screen brighter either ... Seems as if it's static. I'm going to try some things and once I find a solution then I will post it here ...

    If someone else has any fixes for this, then, in the mean time, please let me know ...
      My ComputerSystem Spec


  2. Posts : 1
    Microsoft Windows 10 Home
       22 Sep 2015 #12

    Same issue, same solution


    Hi there!

    I face the same problem and was very happy with your findings so far.

    I have a ASUS laptop/notebook with a AMD Mobility Radeon HD 5000 series Graphical Processor. I ran Windows 7 Home previously and chose to update to Windows 10. Installation ended in a black screen and rebooting didn't help. I get a Windows logo for about 5 seconds and then the laptop screen turns black. I was very happy to find out that an external screen works without issues.

    I then installed the latest Catalyst software (AMD-Catalyst-15.7.1-Win10-64bit) and it indicates that I have the latest drivers installed. However, the problem still persists.

    I read your post and changed the brightness. As in your case, my laptop screen suddenly becomes alive when the brightness is 75% or higher and goes dark if it's below 75%. When starting up, I still need to hit the external display key (F8) and the brightness key (F6) a couple of times.

    I will also try to find a solution for the remaining issues. It might take a couple of days (or more). I'll keep you informed if I discover something relevant.
      My ComputerSystem Spec

  3.    22 Sep 2015 #13

    EelkeK said: View Post
    Hi there!

    I face the same problem and was very happy with your findings so far.

    I have a ASUS laptop/notebook with a AMD Mobility Radeon HD 5000 series Graphical Processor. I ran Windows 7 Home previously and chose to update to Windows 10. Installation ended in a black screen and rebooting didn't help. I get a Windows logo for about 5 seconds and then the laptop screen turns black. I was very happy to find out that an external screen works without issues.

    I then installed the latest Catalyst software (AMD-Catalyst-15.7.1-Win10-64bit) and it indicates that I have the latest drivers installed. However, the problem still persists.

    I read your post and changed the brightness. As in your case, my laptop screen suddenly becomes alive when the brightness is 75% or higher and goes dark if it's below 75%. When starting up, I still need to hit the external display key (F8) and the brightness key (F6) a couple of times.

    I will also try to find a solution for the remaining issues. It might take a couple of days (or more). I'll keep you informed if I discover something relevant.
    Good to hear that it, at least, worked out somewhat for you too ... Right now I am just adjusting the brightness level through the catalyst control center. There is a brightness slider under the 'my built in displays' and it is the only that I found working. Until there is a fix I will just be using the system like this.
      My ComputerSystem Spec


  4. Posts : 2,264
    Windows 10 Pro 64-bit 1706 (CU build 15063.483)
       22 Sep 2015 #14

    So it seems this issue is common for AMD HD 5000 cards in Windows 10. I would also have a look in AMD's site if there is a patch for that or in the AMD forum if others with the same problem found a solution. That's why I prefer nVidia over ATI/AMD...
    You said there is a brightness setting in Catalyst Control Panel. Have another look, there might be an option to integrate with Windows power settings so you can control the brightness using the key combinations... I don't have an AMD card, so I cannot tell.
      My ComputerSystem Spec

  5.    24 Sep 2015 #15

    I'm on a P.C. Desktop, but had multiple issues with my AMD graphics card after upgrading from Win-7 to Win-10. Fixed these issues by using the "Troubleshoot Compatibility" option when right-clicking on the AMD .exe file. The troubleshooter scanned the file and recommended setting the installation parameters to "Windows 7". I accepted the recommendation, proceeded to install, and now all AMD-related functions and settings are proper once again.
      My ComputerSystem Spec

  6.    30 Sep 2015 #16

    Well I can join the choir
    I tried to do a W7Home to W10 transition on my son's Laptop which is an ASUS N71JQ (same graphics card as in this topic) and I nicely screwed up the upgrade as the screen went black and I had no idea what to do. After adding an external screen I tried a lot of things to get problems fixed but nothing worked especially as the W10 was completely crippled by an "unseen" reset that I initiated after an hour or 2.
    I reverted back to W7 and everything was fine again. Then I tried to upgrade the "old" native driver (8.something) to the latest 15.7.1 under W7 and fell into the same "black screen" pit again ... The system became completely unstable even with both screens attached. Seemed like the drivers were never properly installed even after a re-install (no clean up utility, I may lose the one working driver). I got screens larger than the screen size but at very low resolution, like a stretched 800x600 ... No settings for the native 1600x900 laptop resolution available !
    I got the PC back on the old driver by uninstalling/deleting the AMD driver through Device Manager.
    Now I have no clue if running the W10 upgrade will get me into the pits again, even after having read postings all over the internet for several hours and part of the night !
    The AMD forum is not of much help either ...
      My ComputerSystem Spec

  7.    30 Sep 2015 #17

    Rigel said: View Post
    Well I can join the choir
    I tried to do a W7Home to W10 transition on my son's Laptop which is an ASUS N71JQ (same graphics card as in this topic) and I nicely screwed up the upgrade as the screen went black and I had no idea what to do. After adding an external screen I tried a lot of things to get problems fixed but nothing worked especially as the W10 was completely crippled by an "unseen" reset that I initiated after an hour or 2.
    I reverted back to W7 and everything was fine again. Then I tried to upgrade the "old" native driver (8.something) to the latest 15.7.1 under W7 and fell into the same "black screen" pit again ... The system became completely unstable even with both screens attached. Seemed like the drivers were never properly installed even after a re-install (no clean up utility, I may lose the one working driver). I got screens larger than the screen size but at very low resolution, like a stretched 800x600 ... No settings for the native 1600x900 laptop resolution available !
    I got the PC back on the old driver by uninstalling/deleting the AMD driver through Device Manager.
    Now I have no clue if running the W10 upgrade will get me into the pits again, even after having read postings all over the internet for several hours and part of the night !
    The AMD forum is not of much help either ...
    I solved all issues by going back to windows 7 .. I'm going to wait for another 6 months till I try windows 10 again ...
      My ComputerSystem Spec


  8. Posts : 2,264
    Windows 10 Pro 64-bit 1706 (CU build 15063.483)
       30 Sep 2015 #18

    Well seems like the AMD drivers screw things after the upgrade to Windows 10. I would first make sure I have the working Catalyst version somewhere safe, as well as the new version from AMD's site. I would then uninstall the Catalyst suite from Programs and Features, making sure no other piece of software relative to AMD is on the list. Restart the computer and let Windows find drivers automatically. If this is AMD's (check Device Manager), I would uninstall and delete to make sure only Microsoft drivers are installed or the Basic Display Driver. Then upgrade to Windows 10 and let Windows Update automatically find drivers, if any. At this point the computer should work OK in Windows 10 but not all features are accessible. Since it works OK, create a Restore Point. Now attempt to install newer driver by running as Administrator just to be safe it won't stuck anywhere. If doesn't work, I would uninstall and try older driver in Windows 7 compatibility mode. But chances are it will work OK.

    PS: I recently installed Windows 10 in such a laptop with exactly that graphics card, AMD Radeon HD 5000 series. After Windows installation I installed latest Catalyst and worked OK, without any problems. But this doesn't count as it was a clean Windows installation, not an upgrade from previous version. That's why I believe my suggestion above might work. If you upgrade to Windows 10 without AMD drivers installed, you shouldn't have any problem installing latest Catalyst later.
      My ComputerSystem Spec

  9.    30 Sep 2015 #19

    The problem is that the native AMD driver for the ASUS is 8.962 .. they're at 15.7.1 now ..
    I have been reading on and apparently the latest version that "works" with W7 is 13.4 .. all the others show the black screen .. The amazing thing is that it mainly seems to be due to a brightness setting on the laptop ie when setting brightness over 75% then the screen produces an output again but apparently the Fn+F6/F6 don't seem to work anymore. ... There is a registry hack that allows to bring that into life again .. I'm not sure if I want to go experimenting although I have images and backups of about everything on that laptop, it's not mine after all ...
    One may care to read through the following thread ... lots of fun and info
    http://forum.notebookreview.com/thre...thread.732482/
      My ComputerSystem Spec


  10. Posts : 2,264
    Windows 10 Pro 64-bit 1706 (CU build 15063.483)
       30 Sep 2015 #20

    Set the brightness to 100% in Windows and adjust it from AMD Catalyst Control Center. Someone else in this thread said there is such setting, if I remember correctly. I always set it to 100% anyway and let my customer decide if he/she wants less.
      My ComputerSystem Spec


 
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