Windows 10 "Thinks" I have a 4:3 monitor. Does not give 1920x1080


  1. Ornithophilia
    Posts : 148
    Windows 10 32 bit
       New #1

    Windows 10 "Thinks" I have a 4:3 monitor. Does not give 1920x1080


    I upgraded a Windows 7 Dell Optiplex 780 to Windows 10 and for some reason, Windows 10 "Thinks" I have a 4:3 monitor installed and it only gives me 4:3 resolutions even with the latest graphics driver and monitor driver.


    However, 1920x1440 IS an option, proving that the graphics card and drivers is capable of high-resolution displays but I have no 16:9 resolutions available other than 1366x768

    When Windows 7 was installed, this desktop was running in 1920x1080 so it definitely is more than capable of running in that resolution.

    This is an Intel 4 Q45 express chipset. Dell E2211Hc monitor.

    I spent the last 14 hours trying to fix this and nothing has worked.
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  3. garlin
    Posts : 777
    Windows 7
       New #2

    You need to download the Dell E2211H monitor driver. Looking at the extracted INF file, it tops out at 1920x1080.
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  4. Ornithophilia
    Posts : 148
    Windows 10 32 bit
    Thread Starter
       New #3

    You did not read what I typed. I said that I had the monitor driver.

    That is literally the one I downloaded before I made the post.
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  6. Helmut
    Posts : 2,734
    Windows 10
       New #4

    Extract the contents of that Dell file. Right click on the E2211H.inf file > install.

    Does the resolution list in the Intel Control Panel match what it says in Windows 10 ?
    Does the ICM profile appear in Colour Management ?

    The ICM profile is part of the driver, just checking.

    Your hardware seems to be 14 years old so chances of some hardware going out of spec are higher.
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  7. Berton
    Posts : 14,022
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       New #5

    I have a Dell Inspiron 580 with Win7 connected to my 4-port KVM along with computers running Win10, Win11 and Linux Mint. All 4 computers running same resolution of 1920x1080 with a Dell 24" monitor. No issues and I've never installed any monitor software but then I have no graphics-editing need for color matching/adjustment. With my older eyes I do need to adjust Scaling to 125%. It is important to have the proper graphics adapter software installed.
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