Windows 10: Display driver stopped responding and has recovered.

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  1.    03 Sep 2015 #1

    Display driver stopped responding and has recovered.


    Hi all,

    I'm having this frequent problem with my desktop computer. Since updating from Windows 7 to Windows 10, every time I use my PC (at random times) the whole screen will just go blank and I'll get a little message popup in the right hand corner saying.

    Display driver stopped responding and has recovered
    Display driver AMD driver stopped responding and has successfully recovered.

    Click image for larger version. 

Name:	4GLxfl5.png 
Views:	80 
Size:	18.1 KB 
ID:	35424

    I don't use my PC for anything real heavy it just randomly happens.. From either scrolling up and down a website page or watching a YouTube video etc... I've tried upgrading my graphics driver but still no luck.

    Computer type: PC/Desktop
    System Manufacturer/Model Number: DELL INSPIRON ONE
    OS: Windows 10
    CPU: AMD Athlon II X2 240
    Motherboard: Dell 0DPRF9
    Memory: DDR 3 4GB
    Graphics Card(s): AMD Mobility Radeon HD 5000 Series

    Thanks
      My ComputerSystem Spec


  2. Posts : 14
    Windows 10 Pro x64
       03 Sep 2015 #2

    I had a similar issue with my GT 610 card and the current display drivers. It would sometimes be as bad as getting several hard locks in a days work. Sadly there were only two older drivers and none of them resolved my issue. BUT I DID EVENTUALLY FIX IT. I'm not completely sure how I managed to resolve the issue, but I'll try to describe some of the steps I took which I believe had something to do with it.

    Driver 353.30 did not work
    Driver 353.62 did not work
    Driver 355.60 did not work

    So I was trying to install a legacy driver that I know worked on Windows 7 (347.88), but obviously Nvidia has a compatibility check and won't allow you to install unsupported versions. My way around this was to use the Driver Verifier Manager.

    Click on Start, Windows System, then Run (Windows + R)
    type in 'Verifier'.

    Now you'll want to have an older driver version extracted to the default location (C:\NVIDIA\DisplayDriver). In the Driver Verifier Manager window, you'll select the first default option 'Create standard settings', then 'Select driver names from a list'. Click Next.

    A new window will pop up giving you detailed information about all currently installed drivers. You'll want to click the button to 'Add currently not loaded driver(s) to the list...
    Then you'll want to browse to the extracted driver folder previously mentioned.
    Here i'm not exactly what DLL I chose, but the last location I opened was C:\NVIDIA\DisplayDriver\347.88\Win8_WinVista_Win7_64\International\NVI2

    After this restart your computer.
    Once that's done go to Device Manager.
    Select your Display card, Right Mouse click you video card, and click Update Display Drivers....
    Click on Browse my computer for driver software
    Then click 'Let me pick from a list of device drivers on my computer'.
    There now should be a list of drivers on your computer. You should see the older legacy driver in the list.
    If not then uncheck 'Show compatible hardware' checkbox and browse for the driver in the long list of drivers...
    Install!

    It will be labeled something like NVIDIA GeForce GT610 Version: 9.18.13.3788 [5/19/2014]
    (but obviously different depending on your card and driver version chosen)

    Hope this helps...
      My ComputerSystem Spec

  3.    03 Sep 2015 #3

    All the NVidia machines i've upgraded required me to uninstall the drivers / reboot / re-install for clean operation. Same with anti-virus.
      My ComputerSystem Spec

  4.    04 Sep 2015 #4

    Bullet100 said: View Post
    I had a similar issue with my GT 610 card and the current display drivers. It would sometimes be as bad as getting several hard locks in a days work. Sadly there were only two older drivers and none of them resolved my issue. BUT I DID EVENTUALLY FIX IT. I'm not completely sure how I managed to resolve the issue, but I'll try to describe some of the steps I took which I believe had something to do with it.

    Driver 353.30 did not work
    Driver 353.62 did not work
    Driver 355.60 did not work

    So I was trying to install a legacy driver that I know worked on Windows 7 (347.88), but obviously Nvidia has a compatibility check and won't allow you to install unsupported versions. My way around this was to use the Driver Verifier Manager.

    Click on Start, Windows System, then Run (Windows + R)
    type in 'Verifier'.

    Now you'll want to have an older driver version extracted to the default location (C:\NVIDIA\DisplayDriver). In the Driver Verifier Manager window, you'll select the first default option 'Create standard settings', then 'Select driver names from a list'. Click Next.

    A new window will pop up giving you detailed information about all currently installed drivers. You'll want to click the button to 'Add currently not loaded driver(s) to the list...
    Then you'll want to browse to the extracted driver folder previously mentioned.
    Here i'm not exactly what DLL I chose, but the last location I opened was C:\NVIDIA\DisplayDriver\347.88\Win8_WinVista_Win7_64\International\NVI2

    After this restart your computer.
    Once that's done go to Device Manager.
    Select your Display card, Right Mouse click you video card, and click Update Display Drivers....
    Click on Browse my computer for driver software
    Then click 'Let me pick from a list of device drivers on my computer'.
    There now should be a list of drivers on your computer. You should see the older legacy driver in the list.
    If not then uncheck 'Show compatible hardware' checkbox and browse for the driver in the long list of drivers...
    Install!

    It will be labeled something like NVIDIA GeForce GT610 Version: 9.18.13.3788 [5/19/2014]
    (but obviously different depending on your card and driver version chosen)

    Hope this helps...
    I thanks for the reply! I really appreciate you taking the time to type all this out for me to try and help.

    Unfortunately I think the whole process of NVIDIA vs AMD is totally different because it uses something called Catalyst which handles all the drivers. I think the whole process of what you done would work for NVIDIA cards but my onboard AMD is different.

    Cheers.
      My ComputerSystem Spec


  5. Posts : 8,194
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       04 Sep 2015 #5

    Hey guys, Driver Verifier is made to put extra stress on the drivers you choose in an effort to make the driver crash. It is a tool to see which is the bad driver.
      My ComputersSystem Spec


  6. Posts : 14
    Windows 10 Pro x64
       04 Sep 2015 #6

    Jamiez said: View Post
    I thanks for the reply! I really appreciate you taking the time to type all this out for me to try and help.

    Unfortunately I think the whole process of NVIDIA vs AMD is totally different because it uses something called Catalyst which handles all the drivers. I think the whole process of what you done would work for NVIDIA cards but my onboard AMD is different.

    Cheers.
    Shoot, I'm sorry I completely missed the AMD part
    I'm still curious if some of these steps could apply to AMD cards as well? Even though the drivers are different, it should still be the same process, if not similar.

    essenbe said: View Post
    Hey guys, Driver Verifier is made to put extra stress on the drivers you choose in an effort to make the driver crash. It is a tool to see which is the bad driver.
    That makes sense but for whatever reason it certainly helped my issue. It allowed me to register the DLL's to be used on an unsupported Operating System. You can see that my driver installed is still 355.60, but my DLL's are 337.88!

    Click image for larger version. 

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Views:	69 
Size:	14.1 KB 
ID:	35610 Click image for larger version. 

Name:	33788.png 
Views:	69 
Size:	13.8 KB 
ID:	35611
      My ComputerSystem Spec

  7.    04 Sep 2015 #7

    I have had this driver restarting with NVIDIA too, just yesterday they put out 355.85 for my Quadro K5100m. For the last day I have not gotten any restarts, here's hoping maybe they fixed it.
      My ComputerSystem Spec


  8. Posts : 14
    Windows 10 Pro x64
       04 Sep 2015 #8

    awalt said: View Post
    I have had this driver restarting with NVIDIA too, just yesterday they put out 355.85 for my Quadro K5100m. For the last day I have not gotten any restarts, here's hoping maybe they fixed it.
    That's good news! Although I'm certainly not going to mess with it now after spending so much time fixing it myself.
      My ComputerSystem Spec

  9.    04 Sep 2015 #9

    I'll try to remember to post here in a few days if it still looks ok. Sometimes i don't have a restart in a day, although yesterday I went looking fr new drivers because it restarted about 4 times in 5 minutes!
      My ComputerSystem Spec


  10. Posts : 92
    64-bit 10240 10 Pro
       04 Sep 2015 #10

    This happened to me on the previous driver on 355.84 all is well so far.
      My ComputerSystem Spec


 
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