My windows 10 laptop display seems to be corrupt , Version number 21H2


  1. Posts : 19
    Windows 10
       #1

    My windows 10 laptop display seems to be corrupt , Version number 21H2


    I am not sure if it is a hardware or a software issue ...

    The screen is full of lines ...



    https://i.postimg.cc/CxTrvckX/20230320-184230.jpg


    What should i do here ... ?

    Thanks
      My Computer


  2. Posts : 16,547
    Windows 10 Home x64 Version 22H2 Build 19045.3930
       #2

    This is the OP's diagram. If you magnify the diagram you'll be able to see that the horizontal lines extend right across the picture [they merely happen to be more noticeable in the big solidly-coloured parts].


    See How to Upload and Post Screenshots and Files - TenForumsTutorials

    My initial thought is to reinstall the display driver if only to eliminate that as a possible cause.

    I did wonder if the display adapter or the display cable might be faulty but the pattern seems more regular than I have seen in such cases. It's possible.

    Denis
    Last edited by Try3; 20 Mar 2023 at 10:21.
      My Computer


  3. Posts : 18,045
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #3

    Hello @Kakurott39,

    It would also help those that are willing to try and help you if you fill out your 'System Specifications' in your 'User Profile'.

     System Specifications - To go in your Profile:

    Please update your system specifications [ System AND Hardware ] by editing your profile. It will allow us to give you more specific advice and help.

    > How to Fill in your System Specs at Ten Forums.

    To make this process easier for you, there is an Automated method that you can use by clicking the Download button at the top of the Tutorial. It contains a standalone .exe file delivered in a .zip file. You just need to Unzip the file and Run SystemInfo.exe. Please note that this file does NOT save ANYTHING to your computer.

    You might also find this Tutorial useful => Collecting System Specifications in Windows



    Thanks.
      My Computer


  4. Posts : 7,828
    Windows 11 Pro 64 bit
       #4

    Interesting problem. Try removing then uninstalling the driver. I had a more serious similar issue on my Dell laptop which was due to a poor cable connection with the display. This required almost complete disassembly of the laptop to fix but fortunately Dell provide service guides. If you do this be careful since the ribbon cable used is fragile.
      My Computers


  5. Posts : 19
    Windows 10
    Thread Starter
       #5

    Thanks for all the reply ...

    I tried to change the drivers ... but the problem was still there ...

    i tried removing the laptop screen myself to take a look if it was any loose cables ... nothing like that either ...

    now the lines in the screen has all sorts of strange colors ... like pink and green ...

    when i talked to people that services laptop , they said i should change my display ...

    Thanks
      My Computer


  6. Posts : 16,547
    Windows 10 Home x64 Version 22H2 Build 19045.3930
       #6

    Kakurott39 said:
    when i talked to people that services laptop , they said i should change my display ...
    I have seen displays that were faulty & display cables that were faulty.
    Your latest symptom
    Kakurott39 said:
    ... all sorts of strange colors ... like pink and green ...
    puts me more in mind of a display cable fault.

    Desktop - Does wiggling the cable about have any effect?
    Laptop - Does opening the screen further / closing it a bit [i.e. working the display hinges so the display cable is moved about with them] have any effect?

    Users can replace display cables if they have appropriate documentation.
    If you do not have & cannot get a service manual for your computer then you might well find it better to ask a technician to change the cable for you.



    Best of luck,
    Denis
      My Computer


  7. Posts : 7,828
    Windows 11 Pro 64 bit
       #7

    Try3 said:
    I have seen displays that were faulty & display cables that were faulty.
    Your latest symptom

    puts me more in mind of a display cable fault.

    Desktop - Does wiggling the cable about have any effect?
    Laptop - Does opening the screen further / closing it a bit [i.e. working the display hinges so the display cable is moved about with them] have any effect?

    Users can replace display cables if they have appropriate documentation.
    If you do not have & cannot get a service manual for your computer then you might well find it better to ask a technician to change the cable for you.



    Best of luck,
    Denis
    I agree. Check the cable connection with the display and the motherboard. Also check the hinges are not loose / broken. I had a loose hinge which applied a strain to the cable and disconnected it.
      My Computers


  8. Posts : 19
    Windows 10
    Thread Starter
       #8

    Thanks again for the replies ...

    Yesterday i removed the frame of the display and removed the cable that is connected to the display and put it back after checking it ...

    It was covered in plastic , but i removed it and put it back ...
    but the same problem remains ....

    as for the cable from the motherboard to the display ... i don't know how to remove it myself ...

    so today evening i am going to go to the computer service shop , so they can check it ...

    and if that is going to fail too , i am going to get a new display
      My Computer


  9. Posts : 16,547
    Windows 10 Home x64 Version 22H2 Build 19045.3930
       #9

    Kakurott39 said:
    Yesterday i removed the frame of the display and removed the cable that is connected to the display and put it back after checking it ...
    You seem to have a laptop.
    You do not seem to have done the suggested test. Watch the display while working the hinges because it's around the hinges that any damage to the display cable cores will most probably have been done.

    Kakurott39 said:
    as for the cable from the motherboard to the display ... i don't know how to remove it myself ...
    But your computer's service manual does.
    Service manuals are published by the computer maker for many / most / all laptop models.


    Denis
      My Computer


  10. Posts : 19
    Windows 10
    Thread Starter
       #10

    Sorry for the late reply ...

    Changed the display ... that solved the problem ... 60 dollars lost

    :)
      My Computer


 

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