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  1.    24 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 13
    Windows 10

    How to set screen resolution to 1920 x 1200?


    Can't work in Photoshop, because aspect ratio is stretched on my monitor. When I try to alter the screen resolution, 1920 x 1200 is not shown. In "Generic Non-PnP Monitor and MS Basic Display Adaptation," window states: my monitor (Dell U2412MB) device not migrated... Device Display_Default_Monitor could not be migrated. How can I fix this problem?
      My ComputerSystem Spec
  2.    24 Aug 2015 #2
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Seems do not have right graphics driver, as it is using Microsoft Basic one.Do you know if have slot card or integrated into the motherboard ? When plug monitor cable to the PC, can see where it goes, slot card. Exact model of Dell can help us, help you more. Graphics adapter is either NVIDIA or AMD (ATI)
      My ComputerSystem Spec
  3.    24 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 13
    Windows 10
    Thread Starter

    NVIDIA
    Dell model: Studio XPS 9100
    Processor: Intel(r) Core (TM) i7 CPU 960@3.20 GHz

    Do not know about motherboard... Monitor plugs into white adaptor (about 2.5 x 1.5 x .4 inches. Adaptor plugs into outlet in lower rear of computer.

    I am not good at the technical hardware aspects of computing.... but trying to learn what I need to fix this disturbing problem!
      My ComputerSystem Spec
  4.    24 Aug 2015 #4
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    This system can come with 2 different model graphic adapter, NVIDIA and AMD, can go to Device manager and open Display adapter, right click and if it says Microsoft basic, select update driver software and select search automatically.

    Pic below is where plug it in number 1 area or 2 ?

    Click image for larger version. 

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      My ComputerSystem Spec
  5.    24 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 13
    Windows 10
    Thread Starter

    Thank you!
    #1
    I found this about the location of the MS basic display adapter: PCI Slot 55 (PCI bus 3, device 0, function 0)
    Does that help?
      My ComputerSystem Spec
  6.    24 Aug 2015 #6
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    From what I see at Dell support:

    Product Support | Dell US


    your PC could have come with any of a variety of graphics cards. It does not have integrated video. (That's good. Integrated video is usually fair to poor at best, for purposes that are at all demanding.)

    You'll have to find out which card you have to get the proper drivers. You may be able to get them from Dell by calling their support and giving them the service tag number. They should have the original shipping configuration of the box.

    To avoid confusion, you may prefer not to mention that you're upgrading to 10. Dell doesn't support Windows 10 on your PC, but that doesn't mean that it won't work. They simply don't certify that it will work, and won't help you install it. It was a high-end PC in its day, which wasn't long ago. Should be fine.
      My ComputerSystem Spec
  7.    24 Aug 2015 #7
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by Robin Faye View Post
    Thank you!
    #1
    I found this about the location of the MS basic display adapter: PCI Slot 55 (PCI bus 3, device 0, function 0)
    Does that help?
    Your welcome, most likely the issue is the missing driver.
    Did you try to search for driver update in Device manager, otherwise for me to know for sure which card is in that slot (brand) can try post screen shot of this free software otherwise http://www.piriform.com/speccy
      My ComputerSystem Spec
  8.    24 Aug 2015 #8
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    Quote Originally Posted by Robin Faye View Post
    Thank you!
    #1
    I found this about the location of the MS basic display adapter: PCI Slot 55 (PCI bus 3, device 0, function 0)
    Does that help?
    Nope.

    If you go into Device Manager, Display Adapters, choose the device, go to the Details tab, and select Hardware IDs, that may correspond to the actual device ID of the card. Get the shortest one. For example, my graphic card's ID is PCI\VEN_10DE&DEV_0DD8&CC_0300. Google tells me that it's an nVidia Quadro 2000, which is correct.
      My ComputerSystem Spec
  9.    24 Aug 2015 #9
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by bobkn View Post
    From what I see at Dell support:

    Product Support | Dell US


    your PC could have come with any of a variety of graphics cards. It does not have integrated video. (That's good. Integrated video is usually fair to poor at best, for purposes that are at all demanding.)

    You'll have to find out which card you have to get the proper drivers. You may be able to get them from Dell by calling their support and giving them the service tag number. They should have the original shipping configuration of the box.

    To avoid confusion, you may prefer not to mention that you're upgrading to 10. Dell doesn't support Windows 10 on your PC, but that doesn't mean that it won't work. They simply don't certify that it will work, and won't help you install it. It's was a high-end PC in its day, which wasn't long ago. Should be fine.
    Thanks, saw many different drivers AMD and NVIDIA why i can not know which driver, did not realize fact of incompatibility though being 2010 model. Slot card.
      My ComputerSystem Spec
  10.    24 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 13
    Windows 10
    Thread Starter

    Thanks, bobkn...

    I found exactly the same hardware ID as you have (PCI\VEN_10DE&DEV_0DC5&CC_0300). Now what?
      My ComputerSystem Spec

 
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