Display/Brightness not working unless using Basic Display Adapter


  1. Posts : 10
    windows 10
       #1

    Display/Brightness not working unless using Basic Display Adapter


    Hi,
    I currently have an Acer Aspire E5 573 54TG and unless i switch my display adapter from Intel HD Graphics 5500 to the Windows Basic Display Adapter, i can barely see the desktop. It boots up in full color and brightness but once the log in screen appears, it goes pretty much blank.

    I can use the Windows Basic Display to get through my work day however when my daughter tries to use it for Minecraft/Roblox, the CPU cant keep up and its lags massively.

    Any help is massively appreciated.

    WINVER: 21H1 BUILD 19043, 1165
      My Computer

  2. dalchina's Avatar
    Posts : 33,660
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, this appears to be from around 2020, with an i5 processor.
    Acer Aspire E5 E5-573-54TG: Price and specs - Kelaptop

    Yet the screen resolution and mention of Windows 8.1 suggests it's older - this suggests from around 2015:
    Upgrading an Acer E15 Laptop | Tom's Hardware Forum

    I am unable to find its drivers page- so many models. Posters almost never think to provide the URL for this - could you please do so? Thanks.

    History: (rarely provided):
    a. When did the display last function normally?
    b. Which build of Windows was then in use?
    c. What happened around the time this problem occurred?

    Thanks.
      My Computers


  3. Posts : 10
    windows 10
    Thread Starter
       #3

    Hi and thanks for getting back to me.
    The display driver for Intel can be updated via here - Intel(R) Driver & Support Assistant

    once scanned it does say there is an update available for the Intel graphics card however i have already downloaded and installed this and it still dosent work. Also, when i go back to that site and re scan, it says the same update is still available to download even though i have downloaded and installed it.

    As far as im aware, this is the site to download Acer updates - Product Support | Acer United States

    once scanned it shows 33 available updates! ranging from the following
    DRIVER:18
    DOCUMENTS:4
    BIOS/FIRMWARE:8
    PATCH:1
    APPLICATION:2

    I have read on a forum about changing an DWORD value in REGEDIT from f000 TO f008
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000] "FeatureTestControl"= "Edit DWORD 32 bit"= f000

    However i cant find any option to edit the DWORD value
    Last edited by neil3011; 14 Sep 2021 at 06:27. Reason: spelling
      My Computer

  4. dalchina's Avatar
    Posts : 33,660
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Hi, thanks, that looks like a generic set of drivers- there may or may not be something more specific for your particular model.

    I gather from that you're using a current version of the graphics driver from the manufacturer's site.
    You should be able to apply any driver update from the manufacturer's site appropriate to your PC quite safely.

    Again:
    History: (rarely provided):
    a. When did the display last function normally?
    b. Which build of Windows was then in use?
    c. What happened around the time this problem occurred?

    and for clarity- about how old is it?
      My Computers


  5. Posts : 10
    windows 10
    Thread Starter
       #5

    Hi there,
    i think ive finally figured it out by looking deeper in to reg edit option i posted so fingers crossed this can be closed.
    Thanks!
      My Computer


 

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