Radeon Settings Version and Driver Version Do Not Match Error

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  1. cgrim1985's Avatar
    Posts : 90
    Windows 10 Pro 64 Bit
       #1

    Radeon Settings Version and Driver Version Do Not Match Error


    When I click on AMD Radeon Software from the start menu I get the follwing error message "Redeon Software and Driver version do not match . Please try again after updating to the latest version." I have followed the instructions found here to try to resolve the issue and I still get the same error, any help in resolving this is appreciated.

    Windows Version: 21H1 (OS Build 19043.1083)
    AMD Software Version: Unknown since I can't open the software
    AMD Driver Version: 27.20.21003.8013
    GPU:
    AMD Radeon (TM) R5 Graphics
    CPU: AMD A9-9425 Radeon R5, 5 COMPUTE CORES 2C+3G (2 Cores)

    Radeon Settings Version and Driver Version Do Not Match Error-amd-driver-error.png
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  2. bobkn's Avatar
    Posts : 4,094
    Win 11 X64 Pro 21H2 22000.100
       #2

    I got that with drivers installed with Windows. The fix was to install the driver package from AMD. I think these are the right ones: https://www.amd.com/en/support/apu/a...en-a9-9420-apu
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  3. cgrim1985's Avatar
    Posts : 90
    Windows 10 Pro 64 Bit
    Thread Starter
       #3

    bobkn said:
    I got that with drivers installed with Windows. The fix was to install the driver package from AMD. I think these are the right ones: https://www.amd.com/en/support/apu/a...en-a9-9420-apu
    Thanks that worked! I downloaded the installed, ran it and did a installation repair and then tried opening the AMD Radeon Software and it opened without any problems.

    Note: It worked for a while and now it's giving me the same error message
    Last edited by cgrim1985; 11 Jul 2021 at 13:10.
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  4. bobkn's Avatar
    Posts : 4,094
    Win 11 X64 Pro 21H2 22000.100
       #4

    cgrim1985 said:
    Thanks that worked! I downloaded the installed, ran it and did a installation repair and then tried opening the AMD Radeon Software and it opened without any problems.

    Note: It worked for a while and now it's giving me the same error message
    At a guess, Windows Update has re-installed a different driver. Annoying, if true.
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  5. cgrim1985's Avatar
    Posts : 90
    Windows 10 Pro 64 Bit
    Thread Starter
       #5

    bobkn said:
    At a guess, Windows Update has re-installed a different driver. Annoying, if true.
    Yeah Windows Update must have, not sure what to do now.
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  6. bobkn's Avatar
    Posts : 4,094
    Win 11 X64 Pro 21H2 22000.100
       #6

    cgrim1985 said:
    Yeah Windows Update must have, not sure what to do now.
    It's possible to prevent Windows Update from updating drivers.

    Enable or Disable Driver Updates in Windows Update in Windows 10
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  7. Posts : 412
    Windows 10
       #7

    See
    Fix Radeon Settings Version and Driver Version Do Not Match Error

    In my experience with an AMD Lenovo laptop, I have found that to avoid problems is better to only install AMD drivers published by the OEM (which is also the AMD recommendation). The UI, Radeon Software, is installed automatically when the drivers are updated, as it should be, and its version is always "coordinated" with the driver´s version.

    AFAIK, in my case Windows Update has not updated automatically these drivers. Radeon Software has updated automatically. I suppose this has happened via Radeon Software itself, and it has not caused problems.
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  8. cgrim1985's Avatar
    Posts : 90
    Windows 10 Pro 64 Bit
    Thread Starter
       #8

    Anibor said:
    See
    Fix Radeon Settings Version and Driver Version Do Not Match Error

    In my experience with an AMD Lenovo laptop, I have found that to avoid problems is better to only install AMD drivers published by the OEM (which is also the AMD recommendation). The UI, Radeon Software, is installed automatically when the drivers are updated, as it should be, and its version is always "coordinated" with the driver´s version.

    AFAIK, in my case Windows Update has not updated automatically these drivers. Radeon Software has updated automatically. I suppose this has happened via Radeon Software itself, and it has not caused problems.
    Tried what was stated in the link you provide and still get the same error message. I only dowload AMD drivers from the AMD website and nowhere else and never has this much trouble with them.
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  9. bobkn's Avatar
    Posts : 4,094
    Win 11 X64 Pro 21H2 22000.100
       #9

    cgrim1985 said:
    Tried what was stated in the link you provide and still get the same error message. I only dowload AMD drivers from the AMD website and nowhere else and never has this much trouble with them.
    I had Windows Update swap drivers on my desktop PC once, and not since. It may have been because the drivers I was using were the latest, but non-WHQL.

    I haven't struggled with legacy drivers, as you are using.

    Laptop manufacturers sometimes customize the device ID for their graphics. That can prevent generic drivers from AMD from installing. (That'd be obvious, at install time.) There can also be issues with dual graphics, which use the onboard graphics for low powered purposes, and separate discrete graphics for high powered one (like games). I've never had the pleasure of installing drivers for such laptops.
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  10. RoasterMen's Avatar
    Posts : 843
    Windows 10 LTSC
       #10

    I have used an AMD Laptop before (owned one), it was with A8-7200p with R5 and R5 M230 for dedicated.

    Using the driver from AMD's website means I would lose the function of changing the temperature of the display from the Radeon Settings. It would only work if I use the driver from the manufacturer's website.

    If it worked for a while then went back with the same problem. It only means that Windows installed the driver that came from the WU and you must disable driver updates.
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