New
#11
Well just because the fans are running doesn't mean the card isn't bad, it just just means the fans are getting power.
That said, out of curiosity, can you see the BIOS boot screen if you try to boot into the BIOS?
And wrong drivers wouldn't have caused that issue. Also, if the drivers didn't apply, they would have said so. That said... do you have a link to where and what drivers you got?
@Riptide1546
According to that Best Buy link you gave me... your CPU has has a teeny graphics card inside. That's why there is an HDMI port where the YELLOW square is. You can also hook your monitor to that.
Intel CPUs also have a teeny graphics card inside the CPU, and their motherboards also have connectors for that. See the BLUE square down below.
These internal graphics parts are handy... if something doesn't work with the video card.
If there is a problem with the video card, you can still get an image on the monitor by using the motherboard video.
Yes the link is https://www.amd.com/en/support/previ.../radeon-rx-560 and the download was the windows 64 bit edition.
- - - Updated - - -
There Is not an adapter where the image shows for hdmi. The only adapter is throuhg the graphics card
- - - Updated - - -
Ive tried every key I know of to boot into BIOS but none of them have worked if you know the proper one for this system please let me know, Ive tried f2 and f10 but I dont know of anymore
Here... this is from the best Buy link.... it says you have an RX 560 video card... AND it says you have an A10-9700 processor (CPU).
Now...here is the specs for the A10-9700 processor... you'll notice it has a teeny R7 series graphics card inside the A10-9700...
So, in effect, your computer has TWO graphics cards. One is the RX 560 and the other is in the A10-9700.
You can hook your monitor to either one.
And since we aren't getting anything out of the RX 560... it's probably a good idea to use the one in the A10-9700.![]()
Maybe you should take a picture of the back of your computer then.
It's kind of hard to help, if we don't know what we're working with. With no image on the monitor...there's not much we can do.
I can't even suggest re-installing Windows, because you won't be able to, with no image on the screen.