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Dual screen temporary image loss (Dell Laptop with USB C dual HDMI)
I have a Dell Latitude 7280 with Win10 Pro (Version 20H2). This has a Thunderbolt USB C port.
I use 2 external screens (27" and 24''), resolution 1920x1080. Both screens have HDMI connections and are not 4K.
I don't use the laptop screen which remains off.
I bought a USB-C hub (not Dell branded) with dual HDMI outputs (Resolution can only reach up to 3840x2160 4K@30Hz HDMI can display up to 4K) so that I could use dual screens as the laptop only has 1 HDMI port.
https://www.amazon.com.au/gp/product/B087WSLDN3/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1
I have a frustrating issue - on some websites (same ones all the time), when I click a link on the page, both external displays loose signal or connection for about 15 seconds, then eventually come back on. Each time a click a link on these pages the behaviour repeats. (Websites e.g. Bose.com.au, Catch.com.au). However most websites are perfect)
Can anyone advise the likely cause? Could it be the USB hub (I assume it's not a bandwidth issue as my screens are not 4K), a cable, a missing driver, inbuilt graphics, BIOS setting (I do have the most recent BIOS installed)?
I Googled this earlier and see some advice is to install a Display Link driver, but not sure if I have a DisplayLink chip.
Here is a YouTube link showing my issue
Dell laptop screens go black - YouTube
Appreciate assistance or advice. Thanks