Potential GPU problem?

Ghost Prodigy · 02 Mar 2021

Hello, so for the past week I've had a strange issue that occurred 3 times so far

Whether or not the issue pertains to the gpu I don't know as one of the symptoms is the screen going black with no recovery

First the mouse would stop working, and the cursor sometimes disappears as well
Whatever image is on the screen freezes
Then a few seconds or so later the monitor goes black with no recovery without a full restart
Whole PC stays powered on when the screen goes black along with the keyboard and mouse lights staying on.
I haven't found any pattern to the issue besides all 3 instances occurring when on chrome.
It has never happened when gaming

In 2 out of 3 instances I've had to restart the computer for it to function properly again, however this last time it restarted on its own after a minute or so. Any ideas on what the issue could be or ways to troubleshoot would be fantastic, thank you

Paul Black · 02 Mar 2021

Hello @Ghost Prodigy,

Ghost Prodigy said:

Any ideas on what the issue could be or ways to troubleshoot would be fantastic, thank you

As a start, please perform the following . . .

SFC and RestoreHealth

[1] Press the Win + X keys together > Command Prompt (Admin).
[2] Highlight ALL the commands below.

IMPORTANT:

It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10
If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.
DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

[3] Press the Ctrl + C keys together.
[4] Right-click inside the Administrator: Command Prompt Window > Paste.
[5] Press Enter.

Code:


sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

When the above has finished processing . . .

[6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
[7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

Paste the results into your post using the [CODE] tags . . .

[8] In your post, click the Hashtag icon #.
[9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

In your post it will look like this . . .

Code:


<<< Results here >>>

I hope this helps.

Ghost Prodigy · 02 Mar 2021

Paul Black said:

I hope this helps.

Code:

Microsoft Windows [Version 10.0.18363.1379](c) 2019 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files and successfully repaired them.For online repairs, details are included in the CBS log file located atwindir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offlinerepairs, details are included in the log file provided by the /OFFLOGFILE flag.C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1379Image Version: 10.0.18363.1379[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>

Paul Black · 02 Mar 2021

Hello @Ghost Prodigy,

Code:


Windows Resource Protection found corrupt files and successfully repaired them.
The restore operation completed successfully.
Windows Resource Protection did not find any integrity violations.

That is good, it found Corrupt files on the FIRST run and managed to Repair them as per the SECOND run.

Is there ANY change?

Ghost Prodigy · 02 Mar 2021

Paul Black said:

Hello @Ghost Prodigy,

Is there ANY change?

I can't tell yet as my issue occurs randomly however I will let you know if it happens again (hopefully not)

Thanks regardless

Paul Black · 02 Mar 2021

Hello @Ghost Prodigy,

Ghost Prodigy said:

I can't tell yet as my issue occurs randomly however I will let you know if it happens again (hopefully not)

Thanks regardless

You are VERY welcome.

Ghost Prodigy · 03 Mar 2021

Paul Black said:

Hello @Ghost Prodigy,

Hey so the issue just occurred again, everything just randomly froze. Can't ctrl, alt delete, or anything. After a few minutes of the screen being frozen the computer just restarted