Can't Change Brightness On Gateway Laptop

Chris Nicola said:

Thank you Fabler2 and Win 10 Tweaker. I really appreciate this advice. I have been struggling with this issue for a while now.

I downloaded the Win 7 64 bit driver from here: Download Intel(R) Graphics Media Accelerator Driver for Windows* 7 64 (exe) . I ran the compatibility troubleshooter which set compatibility for Windows 7. I clicked "Test the Programme", ran the setup and it asked, These drivers are older than the ones installed, do you wish to proceed?" and I clicked yes.

After the reboot, I tested the hotkeys AND THEY WORKED! I can now adjust the brightness properly using the hotkeys or the Windows brightness slider. The Windows night light also works. My only worry is if Windows update will try and install the other "newer" drivers that don't work as well.

Thank you all for your help resolving this issue.

Kind regards
Chris

Awesome news and congrats! You're most welcome for the assist and I'm glad to hear you've got things working.

This tweak will help prevent driver updates.

Enable or Disable Driver Updates in Windows Update in Windows 10


Or there's always a method to control all windows updates here. Option 7 is popular.

Enable or Disable Windows Update Automatic Updates in Windows 10


I use Matthew Wai's CMD & VB script on the computers I maintain.

Using CMD script and VBScript to control Windows Update

Chris Nicola said:

PS After posting this I notice Win 10 tweaker kindly posted another link with later drivers. But as the Win 7 one appears to work, I am tempted not to rock the boat and leave them as they are. I will download them just in case I need them in the future.

I think that's a great idea. And now that you've had experience with compatibility mode, the possibilities are endless.