PC shuts down / PC Restarts / while using GeForce GTX 1050

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  1. Posts : 9
    Windows 10
       #1

    PC shuts down / PC Restarts / while using GeForce GTX 1050


    Hello Everybody,

    I want to write in detail about the issue that I have been facing for more than 7 months.

    My old PC had below specs:
    Phenom II X6 1055T
    Gigabyte Motherboard GA-78LMT-USB3 AM3
    4x2 = 8 GB RAM
    SSD 256 GB
    HDD 500 GB
    450w power supply
    Asus GeForce GTX 1050

    On this PC I was using GTX 1050 for 2.5 years without any issues but then my PC started rebooting while playing games.
    In the event viewer the Event ID 41 (Kernel Power) error is shown for these reboots. There were rare/few occasions where I had reboots while the PC was Idle.

    I tried for 6 more months with various solutions. Whatever I have done after this is based on various online solutions. I thought (I thought = result of googling) that this has to do with power failure so I borrowed Cooler Master 550w power supply from my friend and the issue was resolved for few days or weeks, I guess. But then again, I started facing reboots.
    After that... because I was facing the issue mostly while playing the games I thought the issue must be with the graphic card, I went to the service centre to get my graphic card replaced as it was in the warranty. So, they provided me a refurbished graphic card which I started using on my pc. However, this time I still had issues but this time it was a bit different... instead of restarting my pc shuts down and GPU fan runs at full speed which creates a loud fan noise, the CPU fan keeps running at normal speed. At this stage, I need to long press the power button to shut it down fully and start it back again.

    I got frustrated so I bought a whole new PC without graphic card and below are my new specifications
    AMD Ryzen 5600x
    Gigabyte B550M DS3H Motherboard
    16 GB 3200C RAM (Single G.SKill RAM)
    M.2 NVME 500 GB SSD
    Cooler Master 650W power supply
    Same graphic card Asus GeForce GTX 1050(the new refurbished one)

    On this PC I have exactly the same issue as I had on my old PC but this time its more frequent on idle state as well. The PC just shuts down with GPU Fan running at full speed while the CPU and other fans run at normal speed. So i thought my electricity is not stable, but I have UPS which helps to regulate the current. But anyway, I went to my friend's place and I told him to use my pc at his place cause maybe he has a better stable electricity current. He kept it on idle for 12 hours, he had no reboots on my pc. So, I told him to start a game and go afk. He did so and the Pc shut down within an hour. Hence, I told him to swap the graphic cards between his pc and my pc. So, he installed his GTX 1060 on my pc and installed my GTX 1050 on his pc. He started the game on his pc and his PC shut down in roughly 1 hour while my PC was running for 1 and half hours with GTX 1060.

    At this point I am unsure what to do even I still think that my graphic card is causing the issue. However, when I called Asus Service Centre, the guy is saying that if the issue is similar to earlier one then the issue is not going to be resolved with another replacement of the same graphic card.

    Windows updates is another thing i am curious about. After fresh installation of windows, it installs NVDIA graphic drivers automatically, the version it provides is 432. I have tried the latest drivers from NVDIA; however, the issue is still there after the installation of latest graphic drivers.

    Sorry for the long thread, I have been facing this for really long time. Looking for help.

    Thanks in Advance :)
    Last edited by Krea; 15 Dec 2020 at 11:19.
      My Computer

  2. AndreTen's Avatar
    Posts : 23,613
    Windows 10 (Pro and Insider Pro)
       #2

    Hi Krea, and welcome to Ten Forums.

    From your latest experiment, it is obvious to me that your (refurbished) graphic card has issues.

    Insist on replacing it. And why did you accept refurbished card for your new one (as warranty replacement)
      My Computers


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Hey,

    So yes they gave me refurbished and I did ask them about why it is refurbished. The guy said company mostly provides refurbished cards as a replacement for warranty claims.

    I googled about it and I found that Asus has mentioned it so in their document.
    PC shuts down / PC Restarts / while using GeForce GTX 1050-asus-warranty.png
      My Computer

  4. AndreTen's Avatar
    Posts : 23,613
    Windows 10 (Pro and Insider Pro)
       #4

    Krea said:
    Hey,

    So yes they gave me refurbished and I did ask them about why it is refurbished. The guy said company mostly provides refurbished cards as a replacement for warranty claims.

    I googled about it and I found that Asus has mentioned it so in their document.
    PC shuts down / PC Restarts / while using GeForce GTX 1050-asus-warranty.png
    Can you borrow a graphic card, just to prove that other card in your system behaves well?
      My Computers


  5. Posts : 9
    Windows 10
    Thread Starter
       #5

    AndreTen said:
    Can you borrow a graphic card, just to prove that other card in your system behaves well?
    Have been trying for this but couldnt find one.
      My Computer

  6. AndreTen's Avatar
    Posts : 23,613
    Windows 10 (Pro and Insider Pro)
       #6

    Krea said:
    Have been trying for this but couldnt find one.
    Any traces of BSOD logs? Try Whocrashed
      My Computers


  7. Posts : 9
    Windows 10
    Thread Starter
       #7

    AndreTen said:
    Any traces of BSOD logs? Try Whocrashed
    I am not sure if direct shutdown is treated as BSOD. I dont get any screen, the pc just shuts down and fans keeps running, GPU fan runs at full speed.

    I did try WHO Crashed, as per its message the issue might have been caused because of drivers. The text was somewhat like this : Possibly this problem is caused by another driver that cannot be identified at this time.
    However I have installed and tried drivers which were 1 and half years old as well as the latest one as well as the windows default one. None of them worked.
      My Computer

  8. Paul Black's Avatar
    Posts : 12,463
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #8

    Hello @Krea,

    Krea said:
    I did try WHO Crashed, as per its message the issue might have been caused because of drivers. The text was somewhat like this : Possibly this problem is caused by another driver that cannot be identified at this time.
    However I have installed and tried drivers which were 1 and half years old as well as the latest one as well as the windows default one. None of them worked.

    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file [ Find_ANY_Problem_Devices.bat ].

    If there are ANY ERRORS it will create a Prob_Devices.txt file on the Desktop.

    I hope this helps.
      My Computer


  9. Posts : 9
    Windows 10
    Thread Starter
       #9

    AndreTen said:
    Any traces of BSOD logs? Try Whocrashed
    Paul Black said:
    Hello @Krea,




    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file [ Find_ANY_Problem_Devices.bat ].

    If there are ANY ERRORS it will create a Prob_Devices.txt file on the Desktop.

    I hope this helps.
    Hey,

    I am at the asus service center, I want them to take this graphic card back give me new one, they have logged the case, lets see if I get my refurbished graphic card replaced by another one.

    this would take 2 days they said, will keep you posted as soon as i get my card back.
      My Computer

  10. Paul Black's Avatar
    Posts : 12,463
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #10

    Krea said:
    . . . will keep you posted as soon as I get my card back.
    OK @Krea.
      My Computer


 
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