Monitors suddenly loosing connection and switching into standby mode.

Hello,

Recently I've ran into an issue with my setup. Sometimes when I'm gaming, both my monitors go black and switch to standby mode. The signal from the GPU is totally lost. I can still hear audio and the PC is still running fine but no matter what I do, it doesn't bring back the signal unless I press the reset button.

I have two monitors running right now, an Asus ROG swift PG279Q connected via DP, and an old Acer X223W beside it in portrait mode connected with a displayport to dvi 10feet cable. I have tried the following, connecting and disconnecting both monitors after the screens go black, connecting and disconnecting a single monitor, cleaned the drivers with display driver uninstaller in safe mode and installing new drivers, I've set the refresh rate to 60Hz on both so they are the same, set different refresh rates in the Asus(the acer can only do 60hz and 1680x1050 resolution). All of this to no avail. I've also made sure the power cables are well connected to the GPU and I am running one cable per connector from the PSU.

At this point I don't know how to further troubleshoot it, if someone can help me maybe if I can get some system logs or something that would be greatly appreciated. The only other thing I can think of is just going back to running my Asus monitor alone or buy a newer 22inch monitor to replace the Acer(it was gifted, so it's old) and see if that makes the problem go away. Ideally I want to run both monitors for productivity and when I game to see my friend's streams on discord.

Let me know if I can provide any more information.

Regards,

Hi you might want to check the temps of the card.

oscer1 said:

Hi you might want to check the temps of the card.

The card is watercooled, GPU temps don't go past 55C during load with VRMs and power modules in the 40s.

There is a tool in Windows named Event Viewer , you can run it when you recover or restart and check all events under > Windows Logs section and hope the error is logged and is comprehensible .

However did you try different games ? maybe its a problem with that game you play in particular ? It tends to crash the display driver or maybe Discord + Game combo is lethal ?

No I haven't tried any other games yet, I have been playing since I started the thread and it hasn't done it again.
I will look in the event viewer next time it happens and report back.