Can't update Intel Graphics

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  1. Posts : 29
    Windows 10 Pro x64
       #1

    Can't update Intel Graphics


    My version: Windows 10 pro x64 1909 (OS build 18363.959)

    I am trying to install the latest version of the Intel Graphics Driver for 3rd gen version 15.33.50.5129 (I have i7-3770k).
    I have one 38 inch, curved monitor, LG 38UC99-W that is connected to a NVIDIA card (GTX660).
    But I also need the Intel Graphics to be installed for various programs (Adobe, Edius, etc).

    I downloaded the driver from Intel.
    Intel's assistant says that my computer is compatible with the above version.
    When I install via the installer, it says that it's installed successfully and asks to restart.
    After a restart, the Intel doesn't show up in the "Display Adaptors." The Device Manager only shows a yellow error under "Other Devices\Video Controller."

    I tried in Safe mode as well. Same thing.

    When I try to manually add legacy hardware, I choose display adapters/Intel, and the above version is in the list.
    When I click next, it tried to install but stops with an error, saying, "The directory name is invalid." (attached screenshot)

    I even used Procmon while manually installing but there were no invalid entries.

    I also tried to manually install by using "I have a disk." Same issue.

    The event viewer shows this manuall attempt as "information" and says: "Driver Management concluded the process to install driver igdlh64.inf_amd64_756c8daeea5a4d7d for Device Instance ID PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09\3&11583659&0&10 with the following status: 0x10B."

    I then tried to install other, older versions of the Intel Graphics Driver but now I can't seem to install ANY version. I get the same issue as mentioned above.

    Googling status 0x10B or "Intel" "Graphics" "The directory name is invalid" did not find solutions.

    I am the administrator and used take-ownership software on various folders that contain driver files but it didn't help.

    Any advice on how to get the Intel Graphics Driver installed?
    Attached Thumbnails Attached Thumbnails Can't update Intel Graphics-mmc_r9qcrwyhgk.png  
      My Computer


  2. Posts : 2,234
    Windows 11 Pro 64bit
       #2

    Have you tried DDU to fully remove the old Intel driver & then try reinstalling the new one?
    If you download the Intel driver support assistant does this find & install the driver?
    Official Display Driver Uninstaller DDU Download
    Intel(R) Driver & Support Assistant
      My Computer


  3. Posts : 4,457
    Win 11 Pro 22000.708
       #3

    zvit said:
    (snip)

    I am trying to install the latest version of the Intel Graphics Driver for 3rd gen version 15.33.50.5129 (I have i7-3770k).
    I have one 38 inch, curved monitor, LG 38UC99-W that is connected to a NVIDIA card (GTX660).
    But I also need the Intel Graphics to be installed for various programs (Adobe, Edius, etc).

    (snip)
    I'll display my ignorance.

    Why do you need the Intel graphic drivers installed on a desktop system? I've not seen that. The GTX 660 is a fairly old card (2012), but nVidia claims that their most recent drivers support it.
      My Computers


  4. Posts : 29
    Windows 10 Pro x64
    Thread Starter
       #4

    Bastet said:
    Have you tried DDU to fully remove the old Intel driver & then try reinstalling the new one?
    If you download the Intel driver support assistant does this find & install the driver?
    Official Display Driver Uninstaller DDU Download
    Intel(R) Driver & Support Assistant
    Just finished trying with DDU. Seemed promising (actually deleted all traces) but still didn't work.

    bobkn said:
    I'll display my ignorance.

    Why do you need the Intel graphic drivers installed on a desktop system? I've not seen that. The GTX 660 is a fairly old card (2012), but nVidia claims that their most recent drivers support it.
    Edius is the main reason. In order to benifit from the "Use Accelerated Hardware" at export (which speeds up the export process x 5), you must also have the Intel Graphics driver installed. Not only that, but you must also have a monitor connected to it - even though the PC is not using the monitor. Don't ask me why this is - it's just the way Edius was programmed.

    - - - Updated - - -

    The only thing I can think of is folder permissions. I know that taking ownership on the entire C drive will break the system. So, does anyone know which folders are used when installing Intel Graphics? I'll try to take ownership on those.
      My Computer


  5. Posts : 4,457
    Win 11 Pro 22000.708
       #5

    Too bad that Edius requires the Intel QSV.

    If I was in your situation, and sufficiently desperate, I might uninstall the nVidia drivers, remove the card, and try to boot Win10 using the onboard Intel graphics. Seems like Windows would have to detect the Intel GPU then. (Of course, the PC may simply refuse to boot.)

    At another level of desperation is the nuclear option: clean install Win10. I don't do that often, but have done it often enough that I have reduced my process to a few hours (including re-installing all essential applications and data).
      My Computers


  6. Posts : 2,234
    Windows 11 Pro 64bit
       #6

    Sorry to hear it didn’t work.
      My Computer


  7. Posts : 2,078
    Windows 10 Pro
       #7

    As far as the intel driver download goes....only download what your mobo support page offers. Anything else is not certified to work correctly.

    Looking up your mobo....there is no VGA driver for windows 10. There are 2 drivers for 8.1; 1 is for Ivy Bridge the other is for Sandy Bridge. You could use which ever driver for what CPU you have and install it in compatibility mode.

    GA-Z77X-UP4 TH (rev. 1.0) | Motherboard - GIGABYTE U.S.A.
      My Computer


  8. Posts : 2,318
    Windows 10
       #8

    Don't think HD 4000 fully meets the minimum requirements of the Appplication as regards hardware acceleration with Intel QuickSync technology.
    Needs looking at in more detail.

    Windows updates takes care of drivers, the latest Intel driver would make no difference to what looks to be a hardware limitation.
      My Computer


  9. Posts : 29
    Windows 10 Pro x64
    Thread Starter
       #9

    Plankton said:
    As far as the intel driver download goes....only download what your mobo support page offers. Anything else is not certified to work correctly.

    Looking up your mobo....there is no VGA driver for windows 10. There are 2 drivers for 8.1; 1 is for Ivy Bridge the other is for Sandy Bridge. You could use which ever driver for what CPU you have and install it in compatibility mode.

    GA-Z77X-UP4 TH (rev. 1.0) | Motherboard - GIGABYTE U.S.A.
    For years I have used more up-to-date versions as suggested on Intel's site.
    But what you say is logical. I already tried installing the MOBO version (I have many versions) but still get the "directory name is invalid" error.

    I even see the entire process of installations in C:\Intel\Logs\IntelGFX.log (which go back to January 2019) and don't see anything out of the ordinary. The exit code is 0x0 which is what is used when the installation is successful.

    I know this because Intel has exit codes here: List of Error Codes for the Intel(R) Graphics driver installer

    And I see some installations in the log file from May 2020 that have exit codes (Exit code = 0xA005) which are listed on Intel as "No devices were found that match the devices supported by the driver." and I remember that happening.
      My Computer


  10. Posts : 4,457
    Win 11 Pro 22000.708
       #10

    Helmut said:
    Don't think HD 4000 fully meets the minimum requirements of the Appplication as regards hardware acceleration with Intel QuickSync technology.
    Needs looking at in more detail.

    Windows updates takes care of drivers, the latest Intel driver would make no difference to what looks to be a hardware limitation.
    The I7-3770k is an Ivy Bridge CPU. Edius claims that it supports QSV. https://www.grassvalley.com/docs/App...Technology.pdf
      My Computers


 

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