Windows 10: Kernel Power Error every 30min? No ATI card. Help needed.

  1.    12 Aug 2015 #1

    Kernel Power Error every 30min? No ATI card. Help needed.


    What about AMD machines that have Nvidia Graphics cards? I assisted my Aunt with an upgrade to Windows 10 and now her machine is having this problem as well. I have browsed through her display devices remotely in device manager, and I only see the Nvidia. Tried uninstalling that in safe mode, but it did not help. Machine crashes approx. every 30 minutes. Any advice appreciated!
      My ComputerSystem Spec

  2.    12 Aug 2015 #2

    musiclover7 said: View Post
    What about AMD machines that have Nvidia Graphics cards? I assisted my Aunt with an upgrade to Windows 10 and now her machine is having this problem as well. I have browsed through her display devices remotely in device manager, and I only see the Nvidia. Tried uninstalling that in safe mode, but it did not help. Machine crashes approx. every 30 minutes. Any advice appreciated!
    Try disabling the Nvidia in Device Manager. Then uninstall driver and software. Go to Nvidia Site to download the Win 10 driver for your Nvidia GPU. See if it works.
      My ComputerSystem Spec

  3.    12 Aug 2015 #3

    I am a moderator on the Dell community forums and I wanted to post here. The incorrect AMD video driver was being pushed from Windows update, but that has been corrected now. Windows update should have the correct driver now, or you can download Video_Driver_2D1DC_WN32_15.200.1040.0_A01.EXE from support.dell.com.

    Please let me know if the corrected driver helps.

    TB
      My ComputerSystem Spec

  4.    12 Aug 2015 #4

    I did try uninstalling the NVidia driver in device manager, but that did not help. Also worth noting, that the driver version matches what is up on Nvidia website for Windows 10.
      My ComputerSystem Spec

  5.    13 Aug 2015 #5

    Kernel Power Error every 30min? No ATI card. Help needed.


    I figured I should start my own thread. This is for my Aunt's machine who lives 2 states away from me in AZ. I helped her upgrade her computer remotely, and unfortunately after the update, she gets Kernel Power Error every 30 minutes when using her computer. As you can imagine, this is a real inconvenience. I did considerable research online, and found that an unfortunately large number of folks are experiencing this same hassle, though the fix for every other situation I could find, was to disable ATI Catalyst drivers, and reboot. Some went a step further advising to boot into safe mode, and do the same thing.

    Unfortunately, my Aunt's machine has an Nvidia graphics card, not an AMD/ATI, and although I did try disabling the Nvidia card in safe mode, it did not help. She is having the same problem after taking that step. I am hoping some bright person in these forums has another suggestion I might take with her. I also wonder if calling Microsoft for help might bear some fruit. As I mentioned, we live 2 states away, so time when I can work on her machines means both of us have to be avail (not easy). She is not a tech savvy person, although she is smart enough to know how to launch teamviewer to get me in remotely. I thought maybe of doing that, and then calling Microsoft, but I have not called Microsoft for support in like 10 years, so I have no sense of what that might look like.

    Any help appreciated!!
      My ComputerSystem Spec

  6.    13 Aug 2015 #6

    Anyone?? I would have preferred to keep this thread separate from the other, but oh well.. Hopefully folks will know to read to the 4th post in the thread to get the skinny on what is happening.
      My ComputerSystem Spec


 

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