Dell Monitor U2713H (DP) image problem

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  1. Nisko's Avatar
    Posts : 939
    Windows 10 Pro
       #1

    Dell Monitor U2713H (DP) image problem


    Attached are three files which show what I am seeing - some sort f overlay or distortion. This began a few days ago - and cleared up for about a day - then reverted to what you see. I've tried uninstalling the monitor, scan for changes and updated the driver (which didn't need updating). I've also tried a new HDMI cable. No luck! Any suggestions? Could a recent Windows update have caused this?
    Attached Thumbnails Attached Thumbnails Dell Monitor U2713H (DP) image problem-20200223_203330.jpg   Dell Monitor U2713H (DP) image problem-20200224_165406.jpg   Dell Monitor U2713H (DP) image problem-20200224_134837.jpg  
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  2. Samuria's Avatar
    Posts : 6,074
    windows 10
       #2

    Its more like a loose connection or bent pin or even wrong resolution very unlikely its an update reseat all video connections
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  3. Nisko's Avatar
    Posts : 939
    Windows 10 Pro
    Thread Starter
       #3

    Please note that I have tried a new HDMI cable. Also, the old cable has never been touched - so I don't see how it could be a bent pin (although the connection is what I would have thought too). That's what it looks like to an old TV repairman. Must be something else. Also, just checked the resolution and it's fine.
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  4. oscer1's Avatar
    Posts : 526
    win 10
       #4

    do you have another connection on laptop besides hdmi like vga or display port that has same on monitor or use with an adapter? could try that if that works
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  5. Nisko's Avatar
    Posts : 939
    Windows 10 Pro
    Thread Starter
       #5

    I'll have to look. If I do, I would probably need to purchase an adapter.
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  6. sygnus21's Avatar
    Posts : 5,424
    Win 10 Pro (x64) 20H2 (19042.928)
       #6

    Samuria said:
    Its more like a loose connection or bent pin or even wrong resolution very unlikely its an update reseat all video connections
    Based on the image that issue is actually more indicative of a failing GPU (Possibly an overheat issue). My suggestion is to try a different monitor or move said monitor to another PC. If the monitor works on a different PC it's most likely the GPU. Seen that one too many times.

    Search for GPU overheating and look at some images and you'll see similar issues.
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  7. oscer1's Avatar
    Posts : 526
    win 10
       #7

    Is the laptop screen fine or both external monitor and laptop screen messed up?
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  8. Nisko's Avatar
    Posts : 939
    Windows 10 Pro
    Thread Starter
       #8

    The laptop screen is fine (thank goodness). The monitor is the only one that's bad.
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  9. oscer1's Avatar
    Posts : 526
    win 10
       #9

    Then I would think it is a connection issue. Can you test monitor and HDMI cable on another device?
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  10. Nisko's Avatar
    Posts : 939
    Windows 10 Pro
    Thread Starter
       #10

    I don't have another device to try it on. I also think it's a connection problem. Any other way to test it?
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