Random Black screen Surface Pro 2017 connected with 4k monitor  

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  1. Posts : 1
    Windows 10 1909

    Same exact issue... Not the monitor, not the dock, not the cable...

    I have the same exact issue with the same exact config (Surface Pro 2017 -5th gen connected to LG 4K monitor) which just started up (again) after the most recent Windows 10 updates. I say "again" because this was an issue many months (probably years) ago (widely reported back then) but updates were released that fixed the issue and all has been well for some time.

    I have recently narrowed this down to:
    -not the dock (persists with 4K monitor attached to dock or directly to Surface Pro)
    -not the monitor (persists on LG 4K monitor or Dell 4K monitor)
    -probably not hardware since this Surface Pro has been working well after MS released updates
    -persists primarily when viewing videos, but not just Youtube, also locally stored videos.
    -does not happen when viewing native 4K videos -- seems to be only videos lower than 4K, res such as 1080p
    -persists with Chrome and Edge browsers (have not tried others)
    -worse when moving the mouse during video play, whether using the type cover touch pad or an external mouse

    I am convinced this is a software issue and probably the graphics driver. What I cannot seem to find out is how to roll back to an earlier graphics driver. After the upgrade to 1909, all the earlier set points have been removed since this upgrade occurred more than 10 days ago while I was out of town.

    I assume the graphics driver was updated with 1909 and although I can delete the driver, I cannot find an earlier one to install instead. The same driver just reinstalls upon reboot. The Intel drivers will not install since Microsoft modifies the Intel drivers specifically for the Pro (apparently) and you have to get the correct driver from Microsoft. But where are they? Where are all the older Intel Iris Plus Graphics 640 drivers that have been modified by MS for the Surface Pro?

    THAT is what I want to try next. Rolling back the video driver. But HOW? To what? Any advice is appreciated.


    - - - Updated - - -

    I think an earlier poster was trying to explain how to roll back the graphics driver, but this is a better explanation of how to install Intel drivers: Installing Intel UWD/DCH GPU drivers and Command Center UI on Surface and other OEM laptops – Dan S. Charlton

    I should say that installing the “Microsoft Basic Display Adapter" virtually solved the problem but screws up the horizontal resolution (lost half the task bar, etc). The latest Intel driver has the same issue so I will be trying various earlier Intel drivers if I can find them now.

    - - - Updated - - -

    It seems this issue is fixed by installing the Intel driver from January 2020. Version: (Previously Released) Date: 1/16/2020. Download Intel(R) Graphics - Windows(R) 10 DCH Drivers

    - - - Updated - - -

    PS: I accidentally inserted a dollar amount above which is what this Surface pro system cost me with all the bells and whistles. I was about to go on a rant. Thanks to all who have posted helpful information on the web to help me roll back the video driver.
      My Computer

  2. Posts : 1
    Windows 10

    it's been a year since the last post in this thread, but the issue has not yet been resolved.

    My Surface Pro 2017 (i7) is connected to LG 27UL850-W Monitor by mDP-DP cable. All the latest updates has installed, and I've tried 2 different cables from different manufacturers and 2 different monitors, but on 4K (3840x2160) and 59.937 Hz or 59.997 Hz (there is no 60 Hz option) I still have this Random Black Screen. I have no Random Black Screen problem with 4K (3840x2160) and 30 Hz or with 1920x1080 and 60 Hz.

    My Surface cost 3000 USD . I'll never buy any Surface again.

    UPD: when I connect the same monitor to my cheap Dell Inspiron 5570 laptop using USBc-USBc cable it works perfect on 4K and 59.937 Hz.
    Last edited by retr; 18 Feb 2021 at 05:53.
      My Computer


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