Games in Fullscreen Giving Blackscreen and Crashing Pc

Pejole2165 said:

I'm wondering if maybe your PSU is underpowered when the GPU is under load, or might even be failing. Anyway you can swap it for a more powerful one or test it?

Unfortunately I don’t have a spare PSU lying around to test so no . I did check bios though and at least by default the voltages seem fine. I can see what you mean by being under load causing the resets, but wouldn’t that not explain the regular resets in desktop?

Anywho, I system restored back to a stable version so we’re back to the original problem. I’m gonna try the GPU switch again but be more careful with handling the drivers lol

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Ok happy update:

So I redid the whole switching GPU thing, this time taking care to uninstall all drivers and then reinstalling, and when I put the original GPU back in...it worked!

I have yet to open Nvidia Control Panel nor restart the computer yet so if the problem arises after one of those then at least that narrows things down.

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Ok, back to a sad update

Opened up NVCP and ran Minecraft to test it out (maybe not the best game to test in hindsight), everything worked fine. Restarted my computer though....and once again the problem occurred.


I honestly don’t know what’s going on between the stable run and simply restarting the computer once. Luckily I made a system restore at the exact moment (it was working) so I’ll revert back and explore some more

hi john, its been a week i have the same problem since i updated windows to 1909 (crash on sub-menu modern warfare and planet coaster both blue screen and black screen after 10-15min), list i have tried so far :

- i checked all temperature is running normal *below 80c on full load GPU and CPU). at first i thought it was my PSU, so i replace with a new MAXPRO II ENERMAX 600w and sadly still have the same issue

-install and reisntall nvidia driver also update nvidia driver *with or without geforce experience
-back to win os 1903 still same issue

I had thought to replace the GPU, but after I read in several forums it turns out many people who experienced the same thing after updating their windows from 1903 and 1909.so for a while Im not going to replace the GPU considering the price is quite expensive( im using GTX 970), and hoping to find some other solution or significant updates of the windows

I hope you can find a solution in the near future, thanks in advance

Pejole2165 said:

My first thought about the issue reported by first OP was maybe bad VRAM as my issue was almost identical and my RTX2060 had bad VRAM but the GTX970 I'm assuming is an older card (at least for Ucink I'm assuming an existing card) and was working fine before the 1909 upgrade.
Could you both try loading Windows with no extras (so no 3rd party AV, start up utilities etc), latest NVIDIA drivers for your cards, no overclocking etc, then run Unigine's Superposition benchmark and use a custom setting, you should see the amount of VRAM the test should use, choose the test that uses the most VRAM up to your cards installed VRAM and run the test to see if the crash occurs, then run a test that in no way uses all the VRAM and compare results.

Ran benchmarks using the highest amount of VRAM I could configure (~6gb / 8gb) and the lowest amount (~1gb / 8gb) and both resulted in crashes (i.e., the same blackscreen issue). I'm not sure if I'm remembering correctly, but I think the one with the 2nd test (with lower VRAM) crashed a bit later than the first test, if that info helps

Pejole2165 said:

At this point, if I were you I would be looking to get the card replaced/ fixed if still under warranty, it is still possible that it is a driver/ Windows issue but I highly doubt it. Maybe trawl the NVIDIA forums and your GPU makers forums and see if the same issue is being reported by lots of consumers. If it is driver/ Windows related I would assume there would be lots of chatter about it.
Other than running more tests that really tell you nothing more, it does seem to be the card at fault, specifically when under load (full screen gaming), don't really know what else to say at this point.
I am running a GTX1050Ti with NVIDIA 441.66 drivers in Windows 1909 with no issues full screen gaming or otherwise.
Ultimately it's your decision.

hi thanks for reply,
i ran the benchmark with almost maximum ammount of VRAM uses and also minimal, both crashed
i also tried to check the crash info via whocrashed and this is the information:

crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: intelppm.sys (intelppm+0x138f)
Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF8050AB73358, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\intelppm.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Processor Device Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.

not sure about this, but maybe could lead somewhere before i try with new card of VRAM

Pejole2165 said:

ok, well Intelppm.sys is the driver responsible for monitoring/ adjusting power states in the CPU. Check your BIOS to make sure you are running at stock voltages for your CPU, see if there is an updated BIOS specifically addressing CPU power management. See if you can check the version of Intelppm.sys, maybe there is an updated version. Intel forums would be the next logical step. I suppose it is possible that when the GPU is under load the CPU would also be under load, maybe the PSU cannot deliver enough power to both under load. I'm not an electrician but I do know that PSU's are not created equally, some have problems delivering enough/ sustained power on some rails. This could actually just be a PSU or driver issue after all.

thanks !
yes i found an update on bios for my msi H series mobo , i will try to flash it tmrrw.
and regarding the PSU i just bought a new one 600w few days ago when the problem occurred ( same watt like the old one), also i tried with intel drive updater and didn't find any updates needed.
at least now with your information i know there is something wrong with the driver and maybe i can focus on that for a while (based on your explanation about intelppm.sys)
thanks again

ucink said:

hi thanks for reply,
i ran the benchmark with almost maximum ammount of VRAM uses and also minimal, both crashed
i also tried to check the crash info via whocrashed and this is the information:

crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: intelppm.sys (intelppm+0x138f)
Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF8050AB73358, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\intelppm.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Processor Device Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.

not sure about this, but maybe could lead somewhere before i try with new card of VRAM

If it’s a problem with intelppm.sys, what you can try is in safe mode, rename the file to intelppm.sys.bak and restart normally (which should prompt windows to recreate the file). If it makes things worse then you can just reboot into safe mode and revert it back