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Toshiba Satellite HDMI port not working
My wife’s Laptop is a Toshiba Satellite C75D-C; Actual Model Number:C75D-C7224X
Its part number is PSCSWU-01K013 with a serial number of 8F099179S
We are running the latest M/S Windows 10 HOME build 1803 17134.1130. It was sold new as Windows 10 capable and likely came with MS 8.1 which was subsequently updated to Win 10.
Last known BIOS version is 5.0.
At this time, I have not found any later BIOS for the part number found above.
I have attempted also to find a newer Display Driver than Advanced Micro Devices 10/26/2017 version 23.20.768.12 and the Microsoft Generic Monitor Driver dated 6/21/2006 version 10.0.17134.1. The Monitor driver seems pretty old although the computer was purchased in 2005 so it appears to have at least one version update since it was purchased.
I could use some help in troubleshooting the HDMI port. The laptop worked fine with a Sanyo TV about a month ago but now fails any HDMI monitor on the port. I’ve even tried to restore back about 3 weeks prior but the port still doesn’t work.
This is an AMD Radeon R5 Graphics card: The Device Manager tool shows that the driver is functioning correctly (This device is working properly). Looking at the Events tab it appears that the driver was serviced 11/7/19 at 6:05 PM as a service was added (amdkmdap) with the following status: 0. Does zero (0) imply it failed or is working? Resources indicate there are no Conflicts (I assume that would be interrupt conflicts)?
We are awaiting Windows 10 version 1903 but it is apparently not yet tweaked for this laptop system yet.
Just to be sure, I’ve used the WIN + P to attempt to PROJECT by DUPLICATING the screen to the monitor attached to the HDMI port but that doesn’t work as well. I’ve also checked the MS Troubleshooter for Hardware and found no faults which points to this failure.
What other terms, names, services should I check as part of this strange failure before I declare the Hardware ‘FAILED’?