Display Cuts to Black w/ Sound, Requiring Restart

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  1. Posts : 7
    Windows 10 Home x64
       #1

    Display Cuts to Black w/ Sound, Requiring Restart


    Relevant information:
    GPU - EVGA manufactured GTX 970 (SC, ACX 2.0)
    OS: Windows 10 Home, Version 1903, Build 18362.418

    My display has been cutting to black without warning when playing certain games, and more specifically, when doing very specific things in these games. Immediately after the display goes black, I hear a notification from Windows and the audio from my game. The game still appears to be responsive to input, indicated by the sound played from associated actions (walking, shooting, et cetera).

    For example, in an FPS, there is a very small and specific area on a certain map which guarantees my display to cut to black. Now, more recently while playing a different game, an MMO, my display cuts to black shortly after roaming on a specific planet. The two instances don't appear to be causally linked beyond that they're arbitrarily restricted to specific, and repeatable instances.

    Now, I have taken a measure in the past to address the problem with no success. I have used Display Driver Uninstaller (DDU) to perform a clean reinstall of my graphics driver. With no success from that, I only have questions on interpreting this issue.

    Could my GPU be dying? (doubt)
    Should I reinstall Windows?
    Should I reinstall the afflicted games?
    Is this an issue with software or hardware?
    What steps should I be taking?
    Et cetera.

    Any insight would be greatly appreciated.
      My Computer


  2. Posts : 427
    Windows 11 pro X64 latest
       #2

    What psu do u have?
      My Computers


  3. Posts : 920
    Windows 10 Pro
       #3

    Check the event viewer for the time a "blackout" occurs. On my system it was always showing an nvlddmkm error, this is the Nvidia display driver, the error was a certain function was not found, further investigation resolved this error was occurring when the GPU was put under load, using above 3Gb of display memory. The VRam was faulty, so the card was returned for a refund. While testing I used 3dmark to stress test the card and it performed without issue, but 3dmark only uses about 3Gb Ram. Unigine's Superposition benchmark can be set to use upto 12Gb of Ram, unsurprisingly running this benchmark with 4Gb and 5Gb usage caused crashes, event viewer showed the same error.
    It could possibly be a failing power supply but I would expect the crashes to be more random, not reproducible with any certainty.
      My Computer


  4. Posts : 7
    Windows 10 Home x64
    Thread Starter
       #4

    @boombastik

    My PSU is a Bronze Certified Corsair CX Series, 750W; bought and installed in 2015.

    I'm not confident this is a issue with insufficent power distribution, although I could be wrong given my ignorance. I believe I would be seeing failures across different componets, and that the black screens would not be consistently repeatable under specific circumstance. I can provide more information of what components I have to discern if 750W is insufficent.

    @Pejole2165

    I cannot recall if I checked event viewer the months back, but if I did it likely pointed to an NVIDIA driver; explains why I used DDU to perform a clean reinstall.

    Unfortunately, I haven't access to my PC at the moment to check event viewer, so I'll update you around 5:30 P.M (my) local time.

    Oh, I feel that this might be something important to mention. After another 'blackout', I restarted the PC and left my room to get a drink. Upon returning I found a black display with a few blue dots placed horizontally on my screen. The issue did not resolve itself, so I restarted again which fixed the problem. Relevant picture here: Imgur: The magic of the Internet

    (P.S, I utilised DDU yesterday to perform a reinstall, and this time I forwent the installation of GForce Experience, PhysX, and the HD audio driver. No success, same problem.)
      My Computer


  5. Posts : 920
    Windows 10 Pro
       #5

    It really does point to a GPU failure, could be V-RAM, or power modules, or dry joint, pinning it down to a specific component will not be easy.
    Before assuming the card is bad, can you test it in another PC?
    Can you run a benchmark that will utilise all the GPU, so V_RAM, CUDA cores, display system etc, see what happens. Unigine's Superposition would be a good test. Choose a preset based on your max GPU V-RAM.
      My Computer


  6. Posts : 7
    Windows 10 Home x64
    Thread Starter
       #6

    @Pejole2165

    Took a look at event viewer, and it's pointing the finger at dwm.exe;
    Code:
    Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xe0464645
    Fault offset: 0x0000000000000000
    Faulting process id: 0x1e88
    Faulting application start time: 0x01d5808f948500ff
    Faulting application path: C:\Windows\System32\dwm.exe
    Faulting module path: unknown
    Report Id: 06cd6868-944a-4e04-aa55-7f0dd06fa0d3
    Faulting package full name: 
    Faulting package-relative application ID:
    At the same time, the event viewer reports this:
    Code:
    The Desktop Window Manager process has exited. (Process exit code: 0x000000ff, Restart count: 1, Primary display device ID: )
    Couldn't tell you what could cause DWM to exit, or what those error codes mean, though I doubt it's a fault with the program itself. I suspect it was just the result of another problem, though I could be wrong.

    I haven't access to a testbed PC, so removing it and putting it on another working PC isn't exactly an option worth exploring. Though, I'll go ahead and run benchmarks to see if we can narrow down the problem.
      My Computer


  7. Posts : 8,683
    Mac OS Catalina
       #7

    Are you overclocking your card? What programs is this happening with?
      My Computer


  8. Posts : 7
    Windows 10 Home x64
    Thread Starter
       #8

    @bro67;

    No. I haven't touched the clock speed, voltages, et cetera of my card beyond what they did at the factory.

    As for the programs, so far it's been just two over the months. Escape from Tarkov and Destiny 2. For Tarkov, it seems to be triggered by getting close to and looking at a specific pile of burning trash in a shopping mall. For Destiny 2, it's like I said, just roaming around a specific planet.

    @Pejole2165

    Results of the benchmark on 1080p HIGH, and no blackouts;
    Display Cuts to Black w/ Sound, Requiring Restart-capture.png

    HWiNFO64 graphs during the benchmark;
    Display Cuts to Black w/ Sound, Requiring Restart-temp.png
    (I apologise that the graphs aren't particularly useful, but they should give a rough idea of what's going on, hopefully.)
      My Computer


  9. Posts : 920
    Windows 10 Pro
       #9

    Can you run the benchmark at ultra settings, not high. At first glance it would seem the card is ok. Temp at less than 80c is good at peak load. It is interesting that DWM is crashing, as that is part of the graphics subsystem of Windows.
    How long have these problems been occurring? If only since last CU for Windows, uninstall it and check again.
    Did you recently change the GPU driver version? If so revert to a previous version when you didn't have the issue.
      My Computer


  10. Posts : 7
    Windows 10 Home x64
    Thread Starter
       #10

    @Pejole2164;

    Results of the 1080p 'EXTREME', no blackouts;
    Display Cuts to Black w/ Sound, Requiring Restart-capture.png
    (Interesting that the max temp was lower.)

    As for the problems, since they've been avoidable (more or less), I've been ignoring them until now; though event viewer shows the first fault on the 18th of June, this year. So quite a bit back. So it's hard to say if it was as the result of a Windows update or display driver update.

    Though, I can tell you that this run of Windows 10 was installed on the 11th of June, this year. So that's a bit interesting. When I was playing Escape from Tarkov on Win 7 without error, and I believe the first few days I was playing with Win 10 was without error as well.

    So I could perhaps revert to a graphics driver before that date.

    (P.S, I believe I had this issue on Win 7 as well, but it seems this problem resolved itself with time, and wasn't specific to Tarkov or Destiny 2 at the time.)
      My Computer


 

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