Display Cuts to Black w/ Sound, Requiring Restart

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  1. Posts : 920
    Windows 10 Pro
       #11

    Not washing my hands of you by any means. but have you tried the Nvidia forums to see if others have the same issue with similar setups to yours? The extreme run with out errors seems to suggest the GPU is performing as expected at high load. The temp will be within a range and is down to maybe lower room temp, or run soon after start up when the PC is cooler inside. You could also try guru3d.com forums. The fact you are getting the error with DWM and not nvlddmkm would suggest more of a Windows issue, maybe your DirectX install is corrupt or missing needed files (most games will supplement DirectX with their own re distributable files), also Nvidia drivers may alter DirectX as well.
    I'm suggesting those other sites because you may get more specialised help there.
    As for if it was me in your position, I would run the extreme benchmark on a loop for about an hour to see if things fall over, if the long run results in no error, I would be looking into the software side of things.
      My Computer


  2. Posts : 7
    Windows 10 Home x64
    Thread Starter
       #12

    I suppose I could look into it on other forums, perhaps even Microsoft. Appreciate the help.
      My Computer


  3. Posts : 8,683
    Mac OS Catalina
       #13

    HAM985 said:
    I suppose I could look into it on other forums, perhaps even Microsoft. Appreciate the help.
    Microsoft cannot help since this points towards Graphics driver. You are in the best place for Peer to Peer help.
      My Computer


  4. Posts : 7
    Windows 10 Home x64
    Thread Starter
       #14

    bro67 said:
    Microsoft cannot help since this points towards Graphics driver. You are in the best place for Peer to Peer help.
    No doubt that I'm sceptical of MS' ability to help, but the only reason I've considered it is due to Event Viewer pointing at dwm.exe, a Windows program. It is their software after all.

    Currently on the line with MS support, and I'm not holding my breath. I've been on the line for 61 minutes now, most of that time spent waiting on a transfer. I've posted to guru3d.com and the MS community forum. Haven't gotten around to posting on NVIDIA's forum yet due to it being a colossal mess.

    - - - Updated - - -

    Update!

    MS support was useless, not a big shock, but I believe I found the core issue, and found a temporary fix, albeit an annoying one. I'm not sure what to make of it either.

    So, the problem seems to tie in with the selected refresh rate of my monitor, the blackouts appear to cease at 60Hz, while they appear at 144Hz. I'm not entirely sure if this indicates a hardware or software problem. I stumbled upon this by chance when swapping out my DVI cable with an HDMI cable (60Hz max). The Nvidia control panel allows to switch between 60Hz, 85Hz, 100Hz, 120Hz, and finally 144Hz.

    I'm not sure if this is an indication of hardware failure or software failure, but at least I feel closer to a solution.
      My Computer


  5. Posts : 8,683
    Mac OS Catalina
       #15

    Not hardware, just an issue with those games that cannot use the higher refresh rate.
      My Computer


 

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