Shutting down issue.

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  1. kuyenmotdivad's Avatar
    Posts : 208
    Windows 10 Pro 64-bit
       #1

    Shutting down issue.


    Hi,

    About two weeks ago I had to replace my new Sapphire Radeon RX 5700 XT due to overheating issues.

    But now I’m having issues with my new ASUS Radeon RX 5700 XT ROG Strix OC 8GB, it’s getting stuck on the Shutting Down screen on Windows 10 build 1903.

    Anyone know what’s wrong?
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,678
    Windows 10 Pro x64 Build 1809
       #2

    Hi.

    Try disabling Windows Fast Startup.

    Quickest way is to issue the command to disable hibernation which kills Fast Startup

    powercfg -h off

    to a command prompt(admin) or Powershell (admin)


    If you don't want to enter command you could hold shift key down and click shutdown. This is a onetime disable of Fast Startup.

    To reverse command switch the word "off" to "on" in command.

    Turn On or Off Fast Startup in Windows 10


    Is your BIOS up to date? Not saying to update, just asking if you are current?



    Ken
      My ComputerSystem Spec

  3. FreeBooter's Avatar
    Posts : 1,874
    Windows 10 Pro 64-bit
       #3

    With this batch script Windows 10 can automatically close programs that is not responding during shutdown.


    Code:
    @Echo Off & Cls
    
    net sess>nul 2>&1||(powershell start cmd -ArgumentList """/c %~0""" -verb Runas & exit)
    
    
    :_Ask
    Cls & Mode CON  LINES=11 COLS=90 & Color 0E & Title Created By FreeBooter
    Echo.
    Echo.
    Echo.
    Echo       ษออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออป
    Echo       บ Do You Want To Close Programs That Is Not Responding During Shutdown (Y/N)?บ  
    Echo       ศออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออออผ
    Echo.
    Echo.
    
    
    Set /p input= RESPONSE: 
    If /i  Not %input%==Y (Goto :_Ex) Else (Goto :_Start) 
    
    :_Ex
    If /i Not %input%==N  (Goto :_Ask) Else (Goto :EOF)
    
    
    
    :_Start
    
    Reg add "HKCU\Control Panel\Desktop"  /v HungAppTimeout   /t REG_SZ  /d 1000  /f 2>&1 >nul
    
    Reg add "HKCU\Control Panel\Desktop"  /v WaitToKillAppTimeout  /t REG_SZ  /d 2000  /f 2>&1 >nul
    
    Reg add "HKCU\Control Panel\Desktop"  /v AutoEndTasks  /t REG_SZ /d 1  /f 2>&1 >nul
    
    Reg add "HKU\S-1-5-19\Control Panel\Desktop" /v "AutoEndTasks" /t REG_SZ /d "1" /f 2>&1 >nul
    
    Reg add "HKU\S-1-5-19\Control Panel\Desktop" /v "HungAppTimeout" /t REG_SZ /d "1000" /f 2>&1 >nul
    
    Reg add "HKU\S-1-5-19\Control Panel\Desktop" /v "WaitToKillAppTimeout" /t REG_SZ /d "2000" /f 2>&1 >nul
    
    Reg add "HKU\S-1-5-20\Control Panel\Desktop" /v "AutoEndTasks" /t REG_SZ /d "1" /f 2>&1 >nul
    
    Reg add "HKU\S-1-5-20\Control Panel\Desktop" /v "HungAppTimeout" /t REG_SZ /d "1000" /f 2>&1 >nul
    
    Reg add "HKU\S-1-5-20\Control Panel\Desktop" /v "WaitToKillAppTimeout" /t REG_SZ /d "2000" /f 2>&1 >nul
    
    Reg add "HKEY_USERS\.DEFAULT\Control Panel\Desktop" /v "AutoEndTasks" /t REG_SZ /d 1 /f 2>&1 >nul
    
    Reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control"  /v "WaitToKillServiceTimeout" /t REG_SZ /d "2000" /f 2>&1 >nul
    
    Cls & Mode CON  LINES=11 COLS=75 & Color 0E &Title Created By FreeBooter
    Echo.
    Echo.
    Echo.
    Echo       ษออออออออออออออออออออออออออออออออออออออออออออออออออออออออออป
    Echo       บ Automatically Terminating User Processes During Shutdown บ  
    Echo       ศออออออออออออออออออออออออออออออออออออออออออออออออออออออออออผ
    Echo.
    Echo. 
    ping -n 6 localhost >nul 
    Exit
      My ComputerSystem Spec

  4. kuyenmotdivad's Avatar
    Posts : 208
    Windows 10 Pro 64-bit
    Thread Starter
       #4

    Caledon Ken said: View Post
    Hi.

    Try disabling Windows Fast Startup.

    Quickest way is to issue the command to disable hibernation which kills Fast Startup

    powercfg -h off

    to a command prompt(admin) or Powershell (admin)


    If you don't want to enter command you could hold shift key down and click shutdown. This is a onetime disable of Fast Startup.

    To reverse command switch the word "off" to "on" in command.

    Turn On or Off Fast Startup in Windows 10


    Is your BIOS up to date? Not saying to update, just asking if you are current?



    Ken
    I already disabled hibernate, and my bios is a beta not current but I’m not allowed to update it as the motherboard, cpu and memory are a bundle build off scan.co.uk and they said it would void my warranty.
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 15,678
    Windows 10 Pro x64 Build 1809
       #5

    Did you disable with command or just set it not to hibernate?

    A beta BIOS. Have you asked them for their thoughts?
      My ComputerSystem Spec

  6. kuyenmotdivad's Avatar
    Posts : 208
    Windows 10 Pro 64-bit
    Thread Starter
       #6

    Caledon Ken said: View Post
    Did you disable with command or just set it not to hibernate?

    A beta BIOS. Have you asked them for their thoughts?
    No will ask them this week, I'm wanting to update my bios as I don't like beta stuff. I ran a command to disable the hibernate on install off windows.

    Code:
    powercfg -h off
      My ComputerSystem Spec


  7. Caledon Ken's Avatar
    Posts : 15,678
    Windows 10 Pro x64 Build 1809
       #7

    When you swapped video cards did you use a tool like DDU to sweep elements of the Sapphire install out of system?

    Official Display Driver Uninstaller DDU Download

    Have you customize settings in your BIOS or did supplier? If it is just running defaults I would consider reloading those defaults and saving.
      My ComputerSystem Spec

  8. kuyenmotdivad's Avatar
    Posts : 208
    Windows 10 Pro 64-bit
    Thread Starter
       #8

    Caledon Ken said: View Post
    When you swapped video cards did you use a tool like DDU to sweep elements of the Sapphire install out of system?
    Official Display Driver Uninstaller DDU Download
    Have you customize settings in your BIOS or did supplier? If it is just running defaults I would consider reloading those defaults and saving.
    I used AMD Cleanup Tool to uninstall leftover install files, and also I think the BIOS as been customized for my request but no overclocking.
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 15,678
    Windows 10 Pro x64 Build 1809
       #9

    Then you don't want to reset BIOS to default unless you have documentation on what was changed.

    Think I would still use DDU.
      My ComputerSystem Spec

  10. kuyenmotdivad's Avatar
    Posts : 208
    Windows 10 Pro 64-bit
    Thread Starter
       #10

    Caledon Ken said: View Post
    Then you don't want to reset BIOS to default unless you have documentation on what was changed.

    Think I would still use DDU.
    OK, cheers guys will give them both a go.
      My ComputerSystem Spec


 
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