Error updating Intel HD VGA driver & NVIDIA STUDIO drivers


  1. Posts : 5
    Microsoft Windows 10 Pro (64-bit)
       #1

    Error updating Intel HD VGA driver & NVIDIA STUDIO drivers


    Hello,

    Here is my Desktop configuration:
    Error updating Intel HD VGA driver & NVIDIA STUDIO drivers-system-configuration.png

    I want to run a software called DaVinci Resolve (its an editing & grading software). The problem is that the software is not playing/previewing video footage, it shows a black window instead of showing the video being played.
    Error updating Intel HD VGA driver & NVIDIA STUDIO drivers-davinci-resolve-screenshot.jpg

    When I posted this issue to DaVinci Resolve team, they suggested me to update my Intel HD VGA driver for motherboard & NVIDIA STUDIO drivers & then check if this solves the issue.

    I downloaded the Intel VGA drivers from:
    PRIME Z370-A Driver & Tools | Motherboards | ASUS USA

    But when I ran the setup file, it gave me the following error:

    The driver being installed is not validated for this computer.
    Please obtain the appropriate driver from computer manufacturer.
    Setup will exit.


    This error took me to Intel® Driver & Support Assistant, which scanned my system and told me that my intel software is up to date. I have attached the intel driver detailed report.

    Then I installed the NVIDIA STUDIO driver & updated the drivers.
    After updation, i restarted my PC & it went into a spin...no files were opening, i clicked anything, it wont open even after multiple clicks...then i did multiple restarts, but the problem didnt solve.

    Then a friend suggested me to check the Windows 10 update, if there are some update from Windows which I haven't updated and that might have caused an error.

    So I checked for windows 10 updates and there were updates to be made. So I made the updates & thought this might solve the issue. I restarted, this time, my system was opening applications like Chrome, word etc at the start but in a min or so would completely freeze everything.

    Then i also came to know that i should have installed the NVIDIA drivers using CUSTOM UPDATE and choosing CLEAN INSTALL. So i again installed the NVIDIA drivers with clean install.

    But it again had the same issue, PC starts but then in a min or so of starting it will completely freeze off...this time I waited to see if it will ever come back to normal...and it did become normal in 10-15 mins.

    I made 3-4 restarts and the same thing happened all the time...then I finally checked the Task Manager.

    There was a file called: Windows Font Cache Service which was eating my resources on starting & that used to freeze my system. After 10-15 mins, the file would go from High Priority to low priority and my system would become workable.

    So I saw a youtube video to disable this Windows Font Cache Service file on starting...and disabled it. Now the system seems fine.

    But I am not sure what happened to my PC today???
    What did I do wrong & what should i have done???
    Why were my VGA drivers not updated???
    Why did I have Windows Font Cache Service error???

    And why am I still unable to play DaVinci resolve. So the problem still remains the same, after doing so much work.

    Could anyone help me in this case?
    I have also attached the NFO file for my system and also DaVinci log files which the software guys demand from me to see the issue.

    Hopefully someone could help. Thanks!!!
    Error updating Intel HD VGA driver & NVIDIA STUDIO drivers Attached Files
    Last edited by ShitijKohli; 3 Weeks Ago at 17:29.
      My ComputerSystem Spec


  2. Posts : 27,250
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    There were problems seen in the posted logs.

    Run V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
      My ComputerSystem Spec


  3. Posts : 5
    Microsoft Windows 10 Pro (64-bit)
    Thread Starter
       #3

    Hello zbook,

    Hope you're doing very well. Thanks for looking into the issue.
    Here are the attached V2 and DM files. Hopefully this give you a better look into the problem.

    Please let me know in case anything else is required from my end.
    Error updating Intel HD VGA driver & NVIDIA STUDIO drivers Attached Files
      My ComputerSystem Spec


  4. Posts : 27,250
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Post a share link using one drive, drop box, or google drive for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 08/29/2019 19:15:03
    Size on disk: 641 MB
      My ComputerSystem Spec


  5. Posts : 5
    Microsoft Windows 10 Pro (64-bit)
    Thread Starter
       #5

    Hello zbook,

    Please find the Memory.Dmp file here:
    Memory DMP file - Google Drive
      My ComputerSystem Spec


  6. Posts : 27,250
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) bcdedit /enum {badmemory}

    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Make sure that there is no over clocking while troubleshooting.

    11) Sometimes there are problems in the bios that produce bsod.

    12) The BIOS: Version/Date American Megatrends Inc. 1002, 02-07-2018
    Upgrade the BIOS: 1002 > 2401

    Code:
    Intel Graphics Accelerator Driver
    Install Intel Graphics Accelerator Driver.
    PRIME Z370-A BIOS 2401
    Supported Intel® Optane™ Memory H10 device
    PRIME Z370-A BIOS 2201
    Update to new ME & Microcode versions.
    PRIME Z370-A BIOS 2001
    "Updated IRST for the latest Intel processors to support Intel Optane memory.
    *Please make sure to update RST driver to 17.2.6.1027 version or later for better compatibility."
    PRIME Z370-A BIOS 1803
    Updated uCode for the latest Intel processor.
    MEUpdateTool
    Intel has identified security issue that could potentially place impacted platform at risk.
    Use ME Update tool to update your ME.
    *We suggest you update ME Driver to the latest Version 11.8.60.3561 simultaneously.
    Please download the file and check the MD5 code first. 
    PRIME Z370-A BIOS 1802
    Improve system stability
    PRIME Z370-A BIOS 1410
    Improve system performance
    PRIME Z370-A Driver & Tools | Motherboards | ASUS USA

    13) To ensure that there are no improper bios settings please reset the bios.

    14) Sometimes there can be failure to boot after resetting the bios.

    15) Backup the computer files to another drive or to the cloud.

    16) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    17) Create a brand new restore point.
    Create System Restore Point in Windows 10

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    18) Uninstall and reinstall: e1i65x64.sys
    Intel(R) Ethernet Connection (2) I219-V
    Intel(R) PRO/1000 PCI Express Network Connection Driver

    If wireless is unavailable then download the driver to the desktop.
    Then disconnect Ethernet to uninstall and reinstall the driver.

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    19) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    20) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    21) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive






    Code:
    Name	[00000001] Intel(R) Ethernet Connection (2) I219-V
    Adapter Type	Ethernet 802.3
    Product Type	Intel(R) Ethernet Connection (2) I219-V
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FE
    Last Reset	30-08-2019 12:11 AM
    Index	1
    Service Name	e1i65x64
    IP Address	Not Available
    IP Subnet	Not Available
    Default IP Gateway	Not Available
    DHCP Enabled	Yes
    DHCP Server	Not Available
    DHCP Lease Expires	Not Available
    DHCP Lease Obtained	Not Available
    MAC Address	‪0C:9D:92:C1:47:9C‬
    Memory Address	0xDF200000-0xDF21FFFF
    IRQ Channel	IRQ 4294967293
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\E1I65X64.SYS (12.17.10.8, 541.00 KB (553,984 bytes), 19-03-2019 10:13 AM)
    Code:
    e1i65x64	Intel(R) PRO/1000 PCI Express Network Connection Driver I	c:\windows\system32\drivers\e1i65x64.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    29-08-2019 01:46 PM	Windows Error Reporting	Fault bucket AV_e1i65x64!INTERRUPT_E1Q_BASED::MsgIntConfigIVAR82580Family, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 55a56e48-9167-4b0c-b0f1-3c87a6c600d6&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 1000007e&#x000d;&#x000a;P2: ffffffffc0000005&#x000d;&#x000a;P3: fffff80e3116aef7&#x000d;&#x000a;P4: ffff8501f65af3b8&#x000d;&#x000a;P5: ffff8501f65aec00&#x000d;&#x000a;P6: 10_0_18362&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\082919-7984-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-12609-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43B0.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43B1.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43CF.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43E0.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\Temp\WERFE37.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_4844a2f9f8bfa6839b1c9913e41a75c18ddc94b_00000000_cab_8cf245ae-86ad-44c5-8f58-d4b45fbe3c80&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: df0be0e4-9d29-4399-a463-277554369aa5&#x000d;&#x000a;Report Status: 2147483648&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    Code:
    29-08-2019 01:45 PM	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 1000007e&#x000d;&#x000a;P2: ffffffffc0000005&#x000d;&#x000a;P3: fffff80e3116aef7&#x000d;&#x000a;P4: ffff8501f65af3b8&#x000d;&#x000a;P5: ffff8501f65aec00&#x000d;&#x000a;P6: 10_0_18362&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\082919-7984-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-12609-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43B0.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43B1.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43CF.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43E0.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_4844a2f9f8bfa6839b1c9913e41a75c18ddc94b_00000000_cab_8cf245ae-86ad-44c5-8f58-d4b45fbe3c80&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: df0be0e4-9d29-4399-a463-277554369aa5&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    29-08-2019 01:43 PM	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: ce&#x000d;&#x000a;P2: fffff8080340ae20&#x000d;&#x000a;P3: 10&#x000d;&#x000a;P4: fffff8080340ae20&#x000d;&#x000a;P5: 2&#x000d;&#x000a;P6: 10_0_18362&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\082919-6546-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-8406-0.sysdata.xml&#x000d;&#x000a;\\?\C:\WINDOWS\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3325.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3365.tmp.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ce_728d195b4040282179be842162aaebedf6a5d23_00000000_cab_bb3dc0eb-5993-4619-b5f4-409c2a9d9417&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e8a210cb-571d-4481-a405-4d8c2e219189&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    Code:
    29-08-2019 01:45 PM	Windows Error Reporting	Fault bucket 0xCE_rtwlanu.sys!unknown_function, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 9192f391-a8c8-4f44-9304-410f4fd7dcd4&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: ce&#x000d;&#x000a;P2: fffff8080340ae20&#x000d;&#x000a;P3: 10&#x000d;&#x000a;P4: fffff8080340ae20&#x000d;&#x000a;P5: 2&#x000d;&#x000a;P6: 10_0_18362&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\082919-6546-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-8406-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3325.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3365.tmp.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ce_728d195b4040282179be842162aaebedf6a5d23_00000000_cab_bb3dc0eb-5993-4619-b5f4-409c2a9d9417&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e8a210cb-571d-4481-a405-4d8c2e219189&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    Code:
    e1i65x64.sys Mon Jun 11 11:01:06 2018 (5B1EB8E2)
    Code:
    Event[518]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2019-08-29T18:23:18.109
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-G0Q6H98
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Last edited by zbook; 3 Weeks Ago at 19:33.
      My ComputerSystem Spec



  7. Posts : 5
    Microsoft Windows 10 Pro (64-bit)
    Thread Starter
       #7

    Hello zbook,

    Thanks for your reply. I have ran the process till step 9. All the steps went well. Till now i see no issue.
    I have also taken the backup of my PC.

    After that, I am unable to understand certain things:

    - So the next step should be to update the BIOS to the latest version i.e. PRIME Z370-A BIOS 2401
    I will put the .CAP file into a pen drive and will go into BIOS and update it.

    And I need to only update this latest BIOS file and NOT any of the previous updates...as the latest one has all the updates. Since the BIOS is replaced in totality. Is my understanding Correct???


    - I dont understand Step 13, which says:
    "To ensure that there are no improper bios settings please reset the bios"

    But why would we reset bios when we have just update it in the previous step. Not understood this part.

    - Then when should one apply Step 17:
    "Create a brand new restore point"

    This step should be after the BIOS is updated or after BIOS are reset?
    Then again i dont understand the purpose of:
    Clear Your Computers CMOS to Reset BIOS Settings:

    - Then finally you would want me to reinstall this driver:
    e1i65x64.sys
    Intel(R) Ethernet Connection (2) I219-V
    Intel(R) PRO/1000 PCI Express Network Connection Driver

    - Then I should make a log file and .dmp file...and send the same.

    Please let me know if I am not understanding something. Thanks!!!
      My ComputerSystem Spec


  8. Posts : 27,250
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please post images/reports for commands/test results into the thread.

    When upgrading windows, drivers, BIOS, etc. you do not have to perform incremental upgrades.
    Sometimes there may be a requirement that a driver update/upgrade is performed before the BIOS upgrade or vice versa.

    A common cause of BSOD is overclocking.
    Resetting the BIOS ensures that all settings are returned to stock.
    It eliminates a confounding factor when troubleshooting BSOD.

    A restore point can be created before resetting the BIOS.
    Having both a backup image and a restore point allows flexibility when recovering from computer problems.
    For example: malware, ransomware, corruption of the operating system or registry, failure to boot, etc.

    Uninstall and reinstall the driver identified as the cause of BSOD.

    If there is computer stability for one week (no BSOD or unexpected shutdowns / restarts) then you are set.
    If there is a BSOD at any time after replacing the driver then post a new V2 and memory dump if the file size is < 1.5 GB.
      My ComputerSystem Spec


  9. Posts : 5
    Microsoft Windows 10 Pro (64-bit)
    Thread Starter
       #9

    Hello zbook,

    Please find the attached command logs. I have updated the BIOS, and now they are updated to the recent version (attached screenshot).

    Also with this update, I am able to run DaVinci Resolve software :). So finally the software is working!!!
    I have also added the V2 log file.

    Also the memory.dmp file here:
    Memory DMP file - Google Drive

    I am really obliged to you!!!
    Without your help, it would have been impossible to solve this issue.
    A big big Thank You.
    Attached Thumbnails Attached Thumbnails Error updating Intel HD VGA driver &amp; NVIDIA STUDIO drivers-bios-updated-screenshot.png   Error updating Intel HD VGA driver &amp; NVIDIA STUDIO drivers-resolve-screen.png  
    Error updating Intel HD VGA driver &amp; NVIDIA STUDIO drivers Attached Files
      My ComputerSystem Spec


  10. Posts : 27,250
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    That's great news.
    You are very welcome.


    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.
    Make sure step #19 was completed.
    If there are no BSOD over the weekend you can mark the thread solved.
      My ComputerSystem Spec


 

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