All intel graphics driver causes black screen/pixelated/pink


  1. Posts : 5
    Windows 10
       #1

    All intel graphics driver causes black screen/pixelated/pink


    It's been roughly a week of research, trying different solutions to fix this problem but no dice.

    Strange thing is that I am able to install the Intel driver in safe mode with no screen problems. The problem occurs only when booting into normal windows. The only exception for the screen working using normal boot is if I use the Microsoft Basic Display Adapter driver instead of the Intel HD Graphics 5500 driver.

    Description of the problem (with Intel drivers installed) :
    1. When I hit the login screen, I get some pixelation on the screen (not too much)
    2. Randomly I get a black screen after logging in with only the cursor showing. The only thing I can do then is to wait and sometimes the screen comes back, or to use ctrl+alt+del.
    3. When the screen does work, it is very pixelated with a lot of pink pixels as well as pixelated text.

    Things I've tried:
    1. System restore
    2. Reinstalling/resetting the os and wiping out everything including all partitions
    3. Installing all the Intel driver versions and ones from my laptops manufacturer website
    4. I've tried chkdsk and sfc /scannow commands
    5. Using DDU to clean out drivers before installing new drivers. Also used Easy Driver to find the best drivers to update with
    6. Stopping windows from auto updating when installing drivers I want to test.
    7. Cleaned out the laptop hardware and fans
    8. Tried a second monitor using HDMI (problem persists on second monitor)

    System information:
    1. Lenovo Edge 15 80k9
    2. Windows 10 home edition 64 bit
    3. Intel Hd graphics 5500

    I'm at my wits end here and really need it to work asap. Hope someone can help fix this issue. Any other information needed I can supply. Thanks in advance!
      My Computer


  2. Posts : 1,975
    Windows 10
       #2

    It is a Laptop and there is always some kind of customisations to Video drivers.

    5. and 6. are the most worrying as I never use DDU, or Safe Mode, or any driver updaters, or Basic display driver has never been installed, nor has System Restore ever been used.

    Only Windows updates for 5 years on mine which is a year or so older than yours (HD 4600) and from a different manufacturer.
    The current Intel driver was updated as part of the 1903 Win 10 version update and indeed was the only driver actually updated.

    There seems to be nothing in that log file relevant which seems to be Windows Defender and Apps problems.

    From your previous post:
    "Yeah thats exactly why I also disable automatic windows updates. If it aint broke, dont fix it is what I go by "
    That is clearly not the case as you have done numerous things that contradict that statement, and the previous shots of the Device Manager shows.
      My Computer


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    The only reason I've done numerous things is because of the problem I am having now with the Intel drivers being problematic. Otherwise I wouldn't have done anything this drastic. Kinda desperate for a fix at this point. I don't go willy nilly changing things; the stuff I've done is from other thread suggested fixes for similar problems to mine.
      My Computer

  4. RoasterMen's Avatar
    Posts : 839
    Windows 10 LTSC
       #4

    Looks like a hardware issue to me already, the GPU is already showing signs of death.
      My Computer


 

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