Monitor menu not working and monitor acting "weird"


  1. Posts : 33
    Windows 10 Pro x64 Build 1803
       #1

    Monitor menu not working and monitor acting "weird"


    Hey there,

    first up sorry, i am not even sure this is the right category for this post. if it is at the wrong place feel free to move it.

    Monitor: Samsung Syncmaster XL 2370

    I am using this monitor as my second one and it is actualy doing all it has to do. there are just 2 things which are odd.

    Atleast once a day the Brightness menu pops up, does nothin, but the button on the monitor actualy greys out. I dont know why that is.
    And the monitor menu on the monitor itself, like all the buttons, even turning on and off, do NOT work at all. i press them and nothin happens. no reaction at all.

    I hope somebody can help me with that.

    Best regards!

    -SF
      My Computer


  2. Posts : 1,152
    Windows 10
       #2

    LED Monitor (XL2370-1 Series) | Owner Information & Support | Samsung US
    you can have better support if you joined their community , as for what you are experiencing i did check the specs and it seems this monitor has a brightness sensor [Magic Picture ControlsMagicBright 3, MagicWizard, MagicTune] to adjust brightness in case it gets dim in the room all of a sudden , so freezing controls are a sign of sensor flooding the control chip with data which causes it to freeze , so my suggestion would be to disable that feature as the sensor seems failing or your room light setup might have changed recently to become sensor unfriendly (Plazma lights , lava lights maybe ?) .
      My Computer


  3. Posts : 33
    Windows 10 Pro x64 Build 1803
    Thread Starter
       #3

    nIGHTmAYOR said:
    LED Monitor (XL2370-1 Series) | Owner Information & Support | Samsung US
    you can have better support if you joined their community , as for what you are experiencing i did check the specs and it seems this monitor has a brightness sensor [Magic Picture ControlsMagicBright 3, MagicWizard, MagicTune] to adjust brightness in case it gets dim in the room all of a sudden , so freezing controls are a sign of sensor flooding the control chip with data which causes it to freeze , so my suggestion would be to disable that feature as the sensor seems failing or your room light setup might have changed recently to become sensor unfriendly (Plazma lights , lava lights maybe ?) .
    Nope, room light is the same as always, nothing changed there. Turning off that feature sounds good but how do i do that if i cant even access the menu? The menu doesnt work at all at any given time.

    Edit: oh wait, the first time after a very long time i could turn off the monitor. So here is what happened. The brightness option showed up again automatically and stood there for about 5 minutes on the screen. After it went away i thought i might try pushing buttons randomy and here it worked, the first time after months.
    But that seems to be a oneshot wonder, cause i could only turn it off and on once, now nothin is working again.
    Last edited by Smallfoe; 20 Jul 2019 at 20:30.
      My Computer


  4. Posts : 1,152
    Windows 10
       #4

    samsung forum is your friend , this is definitely a hardware issue
      My Computer


  5. Posts : 33
    Windows 10 Pro x64 Build 1803
    Thread Starter
       #5

    nIGHTmAYOR said:
    samsung forum is your friend , this is definitely a hardware issue
    alright, i'll go check them out. thanks for your time and your effort. thumbs up for you sir!

    I'll keep this post running for a while to inform whats the problem here. Maybe it will help someone else in the future.

    Edit: I did post there and my post immediatly got marked as spam xD
    Last edited by Smallfoe; 22 Jul 2019 at 04:53.
      My Computer


  6. Posts : 1,152
    Windows 10
       #6

    well in that case i suggest you find the sensor (usually similar to a camera eye hopefully if not embedded into the body like ir sensor) and then put a piece of dark tape above it.
      My Computer


  7. Posts : 33
    Windows 10 Pro x64 Build 1803
    Thread Starter
       #7

    nIGHTmAYOR said:
    well in that case i suggest you find the sensor (usually similar to a camera eye hopefully if not embedded into the body like ir sensor) and then put a piece of dark tape above it.
    sounds like a good idea but i cant seem to find that sensor
      My Computer


  8. Posts : 33
    Windows 10 Pro x64 Build 1803
    Thread Starter
       #8

    no help at the samsung board.
      My Computer


  9. Posts : 1,152
    Windows 10
       #9

    then i guess you have a take it to the shop situation sadly .
      My Computer


  10. Posts : 33
    Windows 10 Pro x64 Build 1803
    Thread Starter
       #10

    nIGHTmAYOR said:
    then i guess you have a take it to the shop situation sadly .
    ya i guess the boy just got old
      My Computer


 

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