Unable to update windows because of damaged video card Solved


  1. Posts : 12
    Windows 10 1803
       #1

    Unable to update windows because of damaged video card


    Hi,
    I have a Dell Inspiron with damaged Radeon video card, 'I use the built-in Intel one", and I can only boot Windows with this card disabled. I'm ok with that as I don't use any intensive graphic programes.

    My Windows 10 version is: 1809 build 17763.557. Windows update offers a new featured update that I can not install, tried two times and failed, it crash to BSOD when restarting, surely because of this damaged card.

    My question is: Is there any way I can get this update? Maybe using Windows media creation tool?

    Thanks for any help.
      My ComputerSystem Spec

  2. f14tomcat's Avatar
    Posts : 42,895
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #2

    dabour said: View Post
    Hi,
    I have a Dell Inspiron with damaged Radeon video card, 'I use the built-in Intel one", and I can only boot Windows with this card disabled. I'm ok with that as I don't use any intensive graphic programes.

    My Windows 10 version is: 1809 build 17763.557. Windows update offers a new featured update that I can not install, tried two times and failed, it crash to BSOD when restarting, surely because of this damaged card.

    My question is: Is there any way I can get this update? Maybe using Windows media creation tool?

    Thanks for any help.
    If the crash is during the restart, any method is likely to fail at some point due to the bad card. Can you physically remove the card so it is not seen during the BIOS POST ops? Got a feeling you're gonna have to detach it to get by.
      My ComputersSystem Spec

  3. bobkn's Avatar
    Posts : 2,277
    Win 10 X64 Pro 1809 17763.55
       #3

    f14tomcat said: View Post
    If the crash is during the restart, any method is likely to fail at some point due to the bad card. Can you physically remove the card so it is not seen during the BIOS POST ops? Got a feeling you're gonna have to detach it to get by.
    I'd bet that the OP's Inspiron is a laptop. It would be unusual for a discrete graphics processor in a laptop to be removable.

    I wonder if the graphics "card" is actually physically defective. Possible, but I'd want to go through a fair bit of troubleshooting before deciding that.
      My ComputersSystem Spec


  4. Posts : 12
    Windows 10 Pro version 1903
       #4

    if it is a laptop, isn't that card like soldered on board?
      My ComputerSystem Spec

  5. f14tomcat's Avatar
    Posts : 42,895
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #5

    Good questions. Conflicting info.

    "I have a Dell Inspiron with damaged Radeon video card"


    Computer Type: Laptop
    System Manufacturer/Model Number: HP Envy
    OS: Windows 10 1803
    CPU: Intel
    Motherboard: HP
    Memory: 16 GB
    Graphics Card: nvidia
    Sound Card: No
    Monitor(s) Displays: Built in
    Screen Resolution: 1920x1080
      My ComputersSystem Spec


  6. Posts : 12
    Windows 10 1803
    Thread Starter
       #6

    Hi,

    First thank you all for taking the time to try to help me.

    Sorry I did not mention in my first post that this Dell is a laptop.

    f14tomcat, this is a second laptop that I use, not my main one that you listed.
      My ComputerSystem Spec



  7. Posts : 1,316
    Windows 10
       #7

    On that type of Laptop the "Graphics Card" is part of the MOBO so there is no way of mechanically removing it.

    If your BIOS/UEFI has a switch to only use the iGPU(Intel) that might help. A lot don't have any such setting and the only option is to disable it in the Device Manager.

    However when you do a Windows version update it will enable it and try to install/update both video drivers.

    I don't know about AMD graphics, but with a similar Nvidia one on my Laptop you can do Global settings, and go through a whole list of applications, 40 on mine, that includes some elements of Windows Apps, and check and change what is the default Graphics obviously make them all default to the iGPU(Intel).

    It might work, just an idea.
      My ComputerSystem Spec


  8. Posts : 27,146
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    There are log collectors used in another forum.
    Run both V2 and DM log collectors and upload into this thread:
    BSOD - Posting Instructions

    As Helmut commented check the BIOS menus for options to control video card use.

    These are some trial and error steps:

    1) Make a backup image using Macrium (free version):
    Macrium Software | Your Image is Everything

    2) Save the backup to another disk drive


    3) Using DDU uninstall Nvidia:
    Display Driver Uninstaller Download version 18.0.1.5
    Download Display Driver Uninstaller - MajorGeeks

    4) Place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    5) Disconnect wired and wireless internet connections
    (temporarily turn off network box, router or range extender to make sure that there is no internet connection)

    6) Perform an in place upgrade repair with a windows 10 iso build 1903:
    Repair Install Windows 10 with an In-place Upgrade


    Failure to upgrade has many causes.
    Problematic hardware often prevents windows from installing drivers.
    There may be other driver problems.

    For a failed upgrade run setupdiag:
    https://docs.microsoft.com/en-us/win...rade/setupdiag


    Panther logs may be collected:
    setuperr
    setupact
    setupmem.dmp
    etc.


    The computer logs are typically used for the troubleshooting.
    They will disappear with a clean install so this will be a later option if needed.
    If it fails the image can be restored:
    Backup and Restore with Macrium Reflect
      My ComputerSystem Spec


 

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