Unable to update windows because of damaged video card

Hi,
I have a Dell Inspiron with damaged Radeon video card, 'I use the built-in Intel one", and I can only boot Windows with this card disabled. I'm ok with that as I don't use any intensive graphic programes.

My Windows 10 version is: 1809 build 17763.557. Windows update offers a new featured update that I can not install, tried two times and failed, it crash to BSOD when restarting, surely because of this damaged card.

My question is: Is there any way I can get this update? Maybe using Windows media creation tool?

Thanks for any help.

f14tomcat said:

If the crash is during the restart, any method is likely to fail at some point due to the bad card. Can you physically remove the card so it is not seen during the BIOS POST ops? Got a feeling you're gonna have to detach it to get by.

I'd bet that the OP's Inspiron is a laptop. It would be unusual for a discrete graphics processor in a laptop to be removable.

I wonder if the graphics "card" is actually physically defective. Possible, but I'd want to go through a fair bit of troubleshooting before deciding that.

if it is a laptop, isn't that card like soldered on board?

Hi,

First thank you all for taking the time to try to help me.

Sorry I did not mention in my first post that this Dell is a laptop.

f14tomcat, this is a second laptop that I use, not my main one that you listed.

On that type of Laptop the "Graphics Card" is part of the MOBO so there is no way of mechanically removing it.

If your BIOS/UEFI has a switch to only use the iGPU(Intel) that might help. A lot don't have any such setting and the only option is to disable it in the Device Manager.

However when you do a Windows version update it will enable it and try to install/update both video drivers.

I don't know about AMD graphics, but with a similar Nvidia one on my Laptop you can do Global settings, and go through a whole list of applications, 40 on mine, that includes some elements of Windows Apps, and check and change what is the default Graphics obviously make them all default to the iGPU(Intel).

It might work, just an idea.

There are log collectors used in another forum.
Run both V2 and DM log collectors and upload into this thread:
BSOD - Posting Instructions

As Helmut commented check the BIOS menus for options to control video card use.

These are some trial and error steps:

1) Make a backup image using Macrium (free version):
Macrium Software | Your Image is Everything

2) Save the backup to another disk drive


3) Using DDU uninstall Nvidia:
Display Driver Uninstaller Download version 18.0.1.5
Download Display Driver Uninstaller - MajorGeeks

4) Place the computer in clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

5) Disconnect wired and wireless internet connections
(temporarily turn off network box, router or range extender to make sure that there is no internet connection)

6) Perform an in place upgrade repair with a windows 10 iso build 1903:
Repair Install Windows 10 with an In-place Upgrade


Failure to upgrade has many causes.
Problematic hardware often prevents windows from installing drivers.
There may be other driver problems.

For a failed upgrade run setupdiag:
https://docs.microsoft.com/en-us/win...rade/setupdiag


Panther logs may be collected:
setuperr
setupact
setupmem.dmp
etc.


The computer logs are typically used for the troubleshooting.
They will disappear with a clean install so this will be a later option if needed.
If it fails the image can be restored:
Backup and Restore with Macrium Reflect