Hp dv7-4000/dv6-3000 series amd gpu drivers not working anymore. Solved

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  1. Posts : 26,131
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    The logs displayed:

    Code:
    LocalGenuineState       : SL_GEN_STATE_INVALID_LICENSE


    Open administrative command prompt and type or copy and paste:
    slmgr.vbs /ato

    Use the snipping tool and post an image of the pop up into the thread

    Run V2 after reactivating Windows.

    If there are any problems activating windows please contact Microsoft:
    https://support.microsoft.com/en-us/...-phone-numbers


    Code:
    Not Available	ACPI\HPQ0004\3&2411E6FE&0	The drivers for this device are not installed.
    Code:
    ATI Mobility Radeon HD 5650	PCI\VEN_1002&DEV_68C1&SUBSYS_1440103C&REV_00\4&17F303B1&0&0010	43
    Code:
    AMD M880G with ATI Mobility Radeon HD 4250	PCI\VEN_1002&DEV_9712&SUBSYS_1440103C&REV_00\4&5A2982B&0&2808	43

    Code:
    Name                    : ATI Mobility Radeon HD 5650
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_1002&DEV_68C1&SUBSYS_1440103C&REV_00\4&17F303B1&0&0010
    VideoProcessor          : ATI display adapter (0x68C1)
    CurrentRefreshRate      : 
    VideoModeDescription    : 
    AdapterRAM              : 1073741824
    DriverVersion           : 8.712.1.2000
    InfFilename             : oem2.inf
    InstalledDisplayDrivers : atiu9p64.dll,atiuxp64.dll,atiuxp64.dll
    InstallDate             : 
    DriverDate              : 15/04/2010 01:00:00
    Status                  : Error
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        : 
    
    Name                    : AMD M880G with ATI Mobility Radeon HD 4250  
    DeviceID                : VideoController2
    PNPDeviceID             : PCI\VEN_1002&DEV_9712&SUBSYS_1440103C&REV_00\4&5A2982B&0&2808
    VideoProcessor          : ATI display adapter (0x9712)
    CurrentRefreshRate      : 1
    VideoModeDescription    : 1024 x 768 x 4294967296 colors
    AdapterRAM              : 335544320
    DriverVersion           : 8.712.1.2000
    InfFilename             : oem2.inf
    InstalledDisplayDrivers : atiu9p64.dll,atiuxp64.dll,atiuxp64.dll
    InstallDate             : 
    DriverDate              : 15/04/2010 01:00:00
    Status                  : Error
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        :

    Code:
    Name	ATI Mobility Radeon HD 5650
    PNP Device ID	PCI\VEN_1002&DEV_68C1&SUBSYS_1440103C&REV_00\4&17F303B1&0&0010
    Adapter Type	ATI display adapter (0x68C1), ATI Technologies Inc. compatible
    Adapter Description	ATI Mobility Radeon HD 5650
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	atiu9p64.dll,atiuxp64.dll,atiuxp64.dll
    Driver Version	8.712.1.2000
    INF File	oem2.inf (ati2mtag_Manhattan_PXAA section)
    Colour Planes	Not Available
    Colour Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\ATIKMPAG.SYS (8.14.1.6099, 184.50 KB (188,928 bytes), 16/04/2010 03:11)
    	
    Name	AMD M880G with ATI Mobility Radeon HD 4250
    PNP Device ID	PCI\VEN_1002&DEV_9712&SUBSYS_1440103C&REV_00\4&5A2982B&0&2808
    Adapter Type	ATI display adapter (0x9712), ATI Technologies Inc. compatible
    Adapter Description	AMD M880G with ATI Mobility Radeon HD 4250
    Adapter RAM	320.00 MB (335,544,320 bytes)
    Installed Drivers	atiu9p64.dll,atiuxp64.dll,atiuxp64.dll
    Driver Version	8.712.1.2000
    INF File	oem2.inf (ati2mtag_RS880M_PXAA section)
    Colour Planes	Not Available
    Colour Table Entries	4294967296
    Resolution	1024 x 768 x 1 hertz
    Bits/Pixel	32
    Memory Address	0xD0000000-0xF6FFFFFF
    I/O Port	0x00004000-0x00004FFF
    Memory Address	0xF0400000-0xF040FFFF
    Memory Address	0xF0300000-0xF04FFFFF
    IRQ Channel	IRQ 10
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\ATIKMPAG.SYS (8.14.1.6099, 184.50 KB (188,928 bytes), 16/04/2010 03:11)

    Code:
          Display Tab 2: There is a problem with AMD M880G with ATI Mobility Radeon HD 4250   device. For more information, search for 'graphics device driver error code 43' 
          Display Tab 3: There is a problem with ATI Mobility Radeon HD 5650 device. For more information, search for 'graphics device driver error code 43'
      My ComputerSystem Spec

  2.    #22

    Okay, windows is now reactivated.
    Attached Thumbnails Attached Thumbnails {9D6D7933-F6D4-41E1-A8C0-3A62000D6E22}.png.jpg  
    Hp dv7-4000/dv6-3000 series amd gpu drivers not working anymore. Attached Files
      My ComputerSystem Spec


  3. Posts : 26,131
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    1) HP has tested drivers only up to Windows 7.

    2) There were no tested drivers for Windows 8 or 10.

    3) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

    4) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    5) Save the backup image to another drive or to the cloud.

    6) Download and install HP dianostics windows (right upper area of this link)
    HP PC Hardware Diagnostics | HP(R) Official Site

    7) Launch the application > click system tests > click system extensive test tab > click run once (run this part of the test overnight) > the next day click component tests (some are interactive) > perform all tests > post images of all test results into the thread



    Code:
    Event[663]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2019-06-16T21:39:17.875
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-URSAH68
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80070103: Synaptics driver update for Synaptics PS/2 Port TouchPad.

    Code:
    Event[661]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2019-06-16T21:38:47.104
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-URSAH68
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x8024CE1F: Advanced Micro Devices, Inc. driver update for AMD Mobility Radeon HD 5000 Series.

    Code:
    Event[650]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2019-06-16T21:36:53.799
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-URSAH68
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x8024CE1F: Advanced Micro Devices, Inc. driver update for ATI Mobility Radeon HD 4200 Series.
    Last edited by zbook; 16 Jun 2019 at 17:18.
      My ComputerSystem Spec

  4.    #24

    I will get back with this project in few days when i have more time for it.
      My ComputerSystem Spec

  5.    #25

    I do not really believe this but i somehow manage to fix this problem. Both gpu drivers is now working. This is so weird and funny. I just started to do those things that zbook asked and i noticed that windows update has installed the wrong drivers again. So i uninstalled both and then my computer totally freeze, i shut it down with power button and restarted. Then i did go to device manager and i see 2 working gpu without any warning triangle. I do not know is the hd4200 driver the windows update driver or some other but the 5650 seems to be the original win7 driver.

    Believe me, i have done all this many times before without success. I will now do a backup from that hard drive and then i will install windows again with finnish language. I am glad that i finally got these drivers to work but damn, this is so weird
    Attached Thumbnails Attached Thumbnails device control.PNG   hd4200.PNG   hd5650.PNG  
      My ComputerSystem Spec


  6. Posts : 26,131
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    Nice work.
    Glad to see it fixed.
      My ComputerSystem Spec


  7.    #27

    I did fresh new install and i got these drivers to work. Thanks to caledon ken, bro67 and zbook for their help. The problem is now finally SOLVED
      My ComputerSystem Spec


 
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