Can't Get 4k Display Resolution...


  1. Posts : 27
    windows 10 anniversary 64
       #1

    Can't Get 4k Display Resolution...


    have my nuc (intel hd graphics 6000 with latest drivers) connected to a 3200x1800 4k hdr monitor and can't get a resolution beyond 1920x1080 to display nor can i get hdr to turn on in windows... alos, the cable connecting the nuc to the display is 4k rated... ran dxdiag and this is what was returned:

    Card name: Intel(R) HD Graphics 6000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_1626&SUBSYS_20578086&REV_09
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8038 MB
    Dedicated Memory: 128 MB
    Shared Memory: 7910 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.659180,0.339844), Green(0.244141,0.669922), Blue(0.129883,0.040039), White Point(0.312500,0.329102)
    Display Luminance: Min Luminance = 0.466400, Max Luminance = 486.111298, MaxFullFrameLuminance = 486.111298
    -------------------------------------------
    Monitor Name: Generic PnP Monitor
    Monitor Model: HS-156KP
    Monitor Id: YTH0156
    Native Mode: 3200 x 1800(p) (59.999Hz)
    Output Type: HDMI
    Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver File Version: 20.19.0015.5058 (English)
    Driver Version: 20.19.15.5058
    DDI Version: 12
    Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Graphics Preemption: Triangle
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Not Supported
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 8/15/2018 4:00:00 PM, 39510760 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown

    so my system recognizes that a 4k hdr capable monitor is connected yet my system doesn't offer the resolution as an option in display settings?
      My ComputerSystem Spec

  2.    #2

    Which NUC model do you have?
      My ComputerSystem Spec


  3. Posts : 27
    windows 10 anniversary 64
    Thread Starter
       #3

    PolarNettles said: View Post
    Which NUC model do you have?
    thanks for the reply!

    it's the nuc5i5ryk.... since my post i found this from intel's website:

    ----------------------

    The integrated graphics in this processor supports Max Resolution:
    (HDMI 1.4) 2560 X 1600 @ 60Hz
    (DP) 3840x2160@60Hz.

    If you want to get a higher resolution you will need to lower the refresh rate. You could be able to get 4096 x 2160 at 24 Hz or maybe 30Hz with HDMI straight connection.

    Intel does not validate for the Intel® NUC any adapters, converter etc. If you want to get the resolution you wish, you will need to use straight connection.


    IntelĀ® NUCs Forum - IntelĀ® Community Forum


    -------------------------


    i'm using the dp connection so i should be able to see, and select, my monitor's native rez of 3200 x 1800 given intel's comments above...
      My ComputerSystem Spec


 

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