Can't Get 4k Display Resolution...

have my nuc (intel hd graphics 6000 with latest drivers) connected to a 3200x1800 4k hdr monitor and can't get a resolution beyond 1920x1080 to display nor can i get hdr to turn on in windows... alos, the cable connecting the nuc to the display is 4k rated... ran dxdiag and this is what was returned:

Card name: Intel(R) HD Graphics 6000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_1626&SUBSYS_20578086&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8038 MB
Dedicated Memory: 128 MB
Shared Memory: 7910 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.659180,0.339844), Green(0.244141,0.669922), Blue(0.129883,0.040039), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.466400, Max Luminance = 486.111298, MaxFullFrameLuminance = 486.111298
-------------------------------------------
Monitor Name: Generic PnP Monitor
Monitor Model: HS-156KP
Monitor Id: YTH0156
Native Mode: 3200 x 1800(p) (59.999Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.5058 (English)
Driver Version: 20.19.15.5058
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 8/15/2018 4:00:00 PM, 39510760 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown

so my system recognizes that a 4k hdr capable monitor is connected yet my system doesn't offer the resolution as an option in display settings?

Which NUC model do you have?

PolarNettles said:

Which NUC model do you have?

thanks for the reply!

it's the nuc5i5ryk.... since my post i found this from intel's website:

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The integrated graphics in this processor supports Max Resolution:
(HDMI 1.4) 2560 X 1600 @ 60Hz
(DP) 3840x2160@60Hz.

If you want to get a higher resolution you will need to lower the refresh rate. You could be able to get 4096 x 2160 at 24 Hz or maybe 30Hz with HDMI straight connection.

Intel does not validate for the Intel® NUC any adapters, converter etc. If you want to get the resolution you wish, you will need to use straight connection.


Intel® NUCs Forum - Intel® Community Forum


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i'm using the dp connection so i should be able to see, and select, my monitor's native rez of 3200 x 1800 given intel's comments above...