Display driver causing black screen


  1. Posts : 4
    Windows 10
       #1

    Display driver causing black screen


    Dear helpful people,

    On the weekend I eagerly put together my new PC. Progressed through the windows 10 installation smoothly, and proceeded to install drivers for all of my hardware and periferals. During the process my screen went black, and I assumed it to be resetting after installing a video driver, as they do when shifting resolutions. So I left it two hours, and when I returned, it was the same. So I pressed the power button to initiate shut down, which went smoothly. Then restarted, which progressed passed POST, motherboard manufacturer's image loading screen, and then into the black void from whence it was moments before. Ok.

    Through the last two days I have tested rigorously to discover a cause, and searched fruitlessly for a solution that would work for me.

    The issue arrives the moment I install a display driver, regardless of if it is a display driver for my onboard graphics, or my gpu. It happens regardless if I use my motherboard's disk, drivers downloaded from manufactuerer websites, or through the windows update utility. It is an easily repeatable occurance.

    My system specifications are as follows.

    Windows 10 home edition
    MPB Z390 Gaming Pro Carbon Motherboard
    Intel i7 9700k
    32gb Corsair Vengence ram
    Nvidia RTX 2070 Graphics Card
    2x WD Black 6tb 3.5" HDs
    2x Samsung 970 EVO V-NAND M.2 1TB SSDs
    Asus PB287Q 28" Monitor

    So far I have tried:

    Installing on m.2 SSD
    Installing on 3.5" HD
    Installing on HDs in RAID
    Windows key + P fix
    Installing graphics drivers from the internet, CD and Windows update utility
    Cable checks,
    Alternate Display Ports on both GPU and Motherboard

    The system runs stably without installing a display driver. I am posting this message from chrome installed on it. But obviously, to use as a gaming rig, no display driver is kind of a killer.

    Thank you for your time and advice in advance, I am struggling to understand what I can do.
      My Computer

  2. Faith's Avatar
    Posts : 1,561
    Windows 10 Home 20H2 64-bit
       #2

    Is Bitlocker or secure boot enabled in BIOS? try booting in Safe Mode, use DDU and install the disk driver from there after reboot without internet connection.
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Secure boot is disabled. I have downlaoded DDU and will try using it, then booting in safemode without networking to install the driver.
      My Computer


  4. Posts : 4
    Windows 10
    Thread Starter
       #4

    I created a restore point, downloaded DDU and the latest Nvidia driver, disconnected my ethernet cable and booted into safe mode. Once there, I used DDU to scrub for nvidia drivers and restart. Then I rebooted into safe mode and scrubbed for intel drivers and rebooted, then I went back into safemode and installed the nvidia driver. It all went well, driver install complete, gave me the restart to complete installation button.

    Restarted, loaded back into a black screen after POST and the MSI loading screen.

    So I system restored and am back to report.

    I have another graphics card I may put in tomorrow to test, *just in case* my 2070 is DOA.

    Thank you for your suggestion, it hopefully resulted in useful data.
      My Computer

  5. Faith's Avatar
    Posts : 1,561
    Windows 10 Home 20H2 64-bit
       #5

    Do you have a code 43 in the device manager without the driver installed? You should only be using the Nvidia drivers, not Intel. Here's a few other suggestions you can try out: Reseat the GPU. Make sure it's in the first PCI-e x16 Gen3 slot on the motherboard. Update the BIOS, though this should only be done if you have exhausted the possibilities or if it specifically addresses this issue. Hopefully you'll get this resolved soon. Hardware issues are not fun.
      My Computer


  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    Looks like my 2070 arrived faulty. Installing my gtx 980Ti went smoothly and drivers installed without issue. I had to completely reinstall windows due to a random critical error that restore would not fix. If I have any more issues I will report in but for now, that seems to be the cause.

    Thank you for your time and assistance.
      My Computer


  7. Posts : 1
    Win10
       #7

    I have this issue now, or somewhat the same issue. I tested my gpu in my friends computer, and it worked fine in his.
    Did you ever figure out what the problem was?
      My Computer


  8. Posts : 1
    Windows 10 x64
       #8

    Hello! Did you found amy fix?! Because right now im pretty much in the same boat. Two days ago I started up Rainbow Six Siege and when I loaded into the gamey screen started glotching out, it split in two but i was able to use it and see whats going on. So I hit the reset button restarted the game happened again. (Iíve been playing it over a week without any problems, smooth 60+ fps same goes to Overwatch and Gta V) so I reset again. Then I remembered that at every startup the game gave me a heads up that my graphic driver isnt compatible so I decided to use my lil friend driver booster which helped me in the past 3 years with every pc. When it was done it restarted my pc and well the story is the same. I can see the POST message a big ASUS logo but after that black screen. Sofar I reinstalled windows 2 times and whats wierd that it happens whentry to update my windows too (guess it downloads some sort of deiver too) Iím really worried because I just got a gtx 970 from a friend and Iím affraid it wont work. The issue listed above is on my AMD radeon hd 6850 I havenít tested with the gtx 970 because Im waiting for my new powersupply
      My Computer


 

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