Intel driver update problem

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  1. Try3's Avatar
    Posts : 7,462
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #11

    clayto,

    Running the DSA provides an output such as that shown below. The information it provides should be enough for you to decide if it is offering the correct driver or not [you could also run %windir%\system32\msinfo32.exe if you wanted to check up on your hardware].

    Intel driver update problem-intel-dsa-snip-extract.png
    Illustration only of DSA output [on different equipment at a different date]

    Personally, I always uninstall the DSA after it has done its job. They tinker with it so much that it will insist on updating to a new version before you ever decide to run it again.

    Denis
    Last edited by Try3; 27 Nov 2018 at 10:38.
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  2. Posts : 1,964
    Windows 10
       #12

    Yes, Uninstall Device.

    I would not use Intel Driver Assistant, Driver booster or similar that may also download an unfortunate driver.

    I would just stress the use Windows updates, update in the Device Manager, keep it simple.

    Whilst currently you may get an older driver it will work which is the important bit. Later on you will get a newer driver, hopefully hopping over the flawed ones.

    From post #11 it looks like Intel Driver assistant gets you a driver which is the same as Windows updates.
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  3. Posts : 20
    Windows 10
       #13

    It's useful to let Intel update your graphics driver. Install the Intel Driver and Support Assistant tool and let it do the rest. It worked for me. Give it a try.
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  4. Posts : 693
    Windows 10 Home 64-bit
    Thread Starter
       #14

    I followed the advice to remove the device in Device Manager. This has worked, the error icon has disappeared and the new Driver is 4331. It has not however, resolved the Black Screen and crashing issues --- so I guess that is not down to Display errors. I am hoping, as has happened in the past, that October update might cure them, when it arrives. Before Christmas I hope!
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  5. Posts : 20
    Windows 10
       #15

    Why should Intel corporation download an "unfortunate" driver for its own product? Driver Booster might do so but the Intel tool is from its own site, it's not third party so its your choice.
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  6. Posts : 693
    Windows 10 Home 64-bit
    Thread Starter
       #16

    Why should I stop using Driver Booster? I have used it regularly for a couple of years without problems. It's failure referred to in this thread is the first I have experienced.
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  7. Posts : 20
    Windows 10
       #17

    Never suggested you stop using Driver Booster. I too have used it previously without any problems but others have reported problems with it which is why I said Driver Booster might do so. Intel Driver and Support Assistant is a product of Intel. It's your business whether you choose to use it or not, not mine.
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  8. Posts : 693
    Windows 10 Home 64-bit
    Thread Starter
       #18

    Driver Booster


    Quotes:

    "First, stop using Driver Booster"
    "As usual, DO NOT USE Driver Booster"

    ??????????????????????????????????????
      My Computer


  9. Posts : 20
    Windows 10
       #19

    Clayto, that quote belongs to Helmut, not me. See for yourself under "Yes Uninstall Device" of about three days ago.
      My Computer


 
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