Graphics Driver Issue after Upgrade from 32 to 64 Bit

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  1. Posts : 10
    Windows 10
       #1

    Graphics Driver Issue after Upgrade from 32 to 64 Bit


    Hi I recently upgraded from windows 10 32 bit to 64 bit and that all went fine but I lost the option for 1920 x 1080 for my Samsung curved monitor CF390 because the graphic driver rolled back from the pre installed Nvidia one to the Microsoft basic display adaptor. Now the screen display is not correct

    OS: Windows 10 64 bit
    RAM: 6 GB
    CPU: AMD Athlon 3.2 GH
    GPU: Nvidia WDDM 1.3
    Monitor: Samsung curved monitor CF390

    I've tried many fixes and drivers on google but nothing seems to work to get a resolution option of 1920 x 1080. I'm thinking I need to install a new Nvidia driver but have no idea which one. Or maybe there is another fix. Any suggestions?? Thanks
      My Computer

  2. bobkn's Avatar
    Posts : 3,617
    Win 10 X64 Pro 21H1 19043.928
       #2

    First, you didn't literally "upgrade" from 32 bit to 64 bit. That's not allowed; a clean install is required.

    "nVidia WDDM 1.3" doesn't identify the graphics adapter. Do you know what it is? The latest driver should support it, if it's not too old. https://www.geforce.com/drivers/results/138697 The link lists the supported devices.

    You probably don't need the drivers for the monitor, but it may be worthwhile installing them. http://org.downloadcenter.samsung.co.../C32F391FW.exe
      My Computers


  3. Posts : 10
    Windows 10
    Thread Starter
       #3

    Hi bobkn, thanks. Yes correct I did a clean install using USB. All I know is that its nVidia WDDM 1.3 I dont know how to identify the graphics adaptor. How can I determine what one it is?

    I downloaded the samsung monitor driver before but it didn't make a difference. I just downloaded and ran the nVidia driver that you suggested but when I clicked run it checked for compatibility and came back with "cannot continue, this driver cannot find compatible graphics hardware"
      My Computer


  4. Posts : 10
    Windows 10
    Thread Starter
       #4

    All I can remember is that when I was running 32 bit I had a nVidia option under display settings. Now with 64 bit thats gone and its got the Microsoft basic display adaptor
      My Computer

  5. bobkn's Avatar
    Posts : 3,617
    Win 10 X64 Pro 21H1 19043.928
       #5

    aquastar said:
    Hi bobkn, thanks. Yes correct I did a clean install using USB. All I know is that its nVidia WDDM 1.3 I dont know how to identify the graphics adaptor. How can I determine what one it is?

    I downloaded the samsung monitor driver before but it didn't make a difference. I just downloaded and ran the nVidia driver that you suggested but when I clicked run it checked for compatibility and came back with "cannot continue, this driver cannot find compatible graphics hardware"
    What shows up in Device Manager for the display adapter? You could try the Details tab for the device, and check the hardware ID. For example: my hardware ID is PCI\VEN_10DE&DEV_17C2&CC_0300. A web search on that shows that it's a Titan X.

    I'm a bit surprised that the latest drivers won't install. WDDM 1.3 is Win 8.1 drivers, which suggest that the GPU shouldn't be that old.
      My Computers


  6. Posts : 10
    Windows 10
    Thread Starter
       #6

    Hi, see below for the details. The comp is probably about 4 or 5 years old. I think there is a way to check the exact display adaptor details by running a command?
    Attached Thumbnails Attached Thumbnails Graphics Driver Issue after Upgrade from 32 to 64 Bit-da.jpg  
      My Computer


  7. Posts : 1,234
    Windows 10 Pro 64-bit
       #7

    aquastar said:
    All I can remember is that when I was running 32 bit I had a nVidia option under display settings. Now with 64 bit thats gone and its got the Microsoft basic display adaptor
    It might be because your nVidia is still running in 32-bit mode.

    NOTE:
    Nvidia to end driver support for 32-bit operating systems this month April 9. 2018
    Nvidia to end driver support for 32-bit operating systems this month - Neowin
    GeForce Experience: Software upgrades with new features, security updates, and bug fixes will be available only on Windows 64-bit operating systems.
    Existing features and services such as optimal game settings will continue to work on Windows 32-bit operating systems.

    Go to nVidia support and let it Auto detect your GPU and see what it reports.
    --- I think bobkn's link in post #2 will do that.
      My Computer


  8. Posts : 10
    Windows 10
    Thread Starter
       #8

    Go to nVidia support and let it Auto detect your GPU and see what it reports.
    Thanks I've been trying that all day but it comes up with

    Drivers | GeForce

    Java Required
    Java is required. Click the icon to install.
    After installation, the browser may refresh.
    I installed the latest version of java and I've removed all old versions of it but it still doesn't work
    Last edited by aquastar; 07 Nov 2018 at 02:45.
      My Computer


  9. Posts : 10
    Windows 10
    Thread Starter
       #9

    Graphics Driver Issue after Upgrade from 32 to 64 Bit-da2.png

    I ran dxdiag cmd and it came up with more detailed info
      My Computer


  10. Posts : 1,234
    Windows 10 Pro 64-bit
       #10

    Thanks for your quick answers.
    When you went to nVidia Support, does it have recommendations on upgrading to the latest drivers for 64-bit?
    Do you have an nVidia dashboard in order to upgrade to the latest drivers or other pertinent information?
      My Computer


 
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