Black screen after shutting down laptop while reverting drivers


  1. Posts : 1
    Windows 10
       #1

    Black screen after shutting down laptop while reverting drivers


    Hello!
    I bought an Asus laptop a little over year ago. I have had some driver issues with it right from the get go. Didn't kinda realize when to update drivers and when not to update them so I installed a driver which the laptop suggested and then the laptop didn't recognize my GPU at all and then I had to find a driver which worked manually. I managed to solve it back then, but just recently the problem has occurred again with driver just uninstalling itself after working for a while (a day or so). It has done that in the past also, usually after Windows updates. I remember solving the automatic uninstallation problem back then by installing some little different driver which didn't work right away, but after I did a troubleshoot via Windows device manager.
    So today I installed AMD's software recognition thingie and it suggested me to install a driver that came out in May I think. Well I installed it but it didn't work so I tried to revert it using the Window's device manager. However, after I pressed revert driver button the screen went to black. After a while I pressed the power button since there was nothing in my knowledge that I could've done and I had waited some time already. After that I rebooted the laptop but I only got an ASUS logo and then nothing after that, although the laptop is on.
    My GPU is Radeon 460 (Polaris 11)
    Windows 10 64 bit
    AMD Quad Core FX-9830P
    Laptop model: ASUS FX550IU-DM070T

    Thank you in advance.
    Last edited by MrArska; 15 Oct 2018 at 10:27. Reason: Typos
      My Computer


  2. Posts : 38,313
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) Open the website for the computer manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    3) What are the status of the files on the computer?
    a) Are the files backed up to another drive or to the cloud?
    b) Had a backup image been made?
    c) If you needed to would you be able to perform a clean install?


    4) When the computer is powered on now what do you see and hear?

    5) Find a flash drive that you can format ( > or = 8 GB)

    6) Create a bootable Windows 10 iso (build 1803)
    Download Windows 10

    7) The iso is one of the backup options in case you are not able to boot to the Windows advanced troubleshooting menu on the computer.

    8) Power on the computer and as soon as you see the Microsoft icon power off. (If you don't see the Microsoft icon then power off after you see the Asus icon)

    9) As soon as possible repeat the above step with power on and power off when you see the Microsoft Windows icon.

    10) On the third power on allow the progression to the computer's Windows advanced troubleshooting menu.

    11) On the Widows advanced troubleshooting menu click system restore (start with the oldest system restore point and keep repeating to the most recent restore point as necessary)


    12) If this hardware method fails to open the computer's Windows advanced troubleshooting menu then use the Windows advanced troubleshooting menu on the iso.

    13) Insert the iso into any USB port

    14) Power on the computer and click the applicable F key to boot to the BIOS boot menu > select external USB HD

    15) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon

    16) Select language, time, currency, and keyboard, or click next

    17) In the left lower corner click repair your computer (do not click install)

    18) Click troubleshoot

    19) Click system restore > start with the oldest system restore point and keep repeating as necessary to the most recent restore point. (If system restore fails or if there are no system restore points then advance to the next step)

    20) Click startup repair > if startup repair fails it may display that it created a srttrail.txt. If you see this post it into the thread.

    21) Click command prompt > if you get to this step report it into the thread for additional steps.
      My Computer


 

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